News for the Hospitality Executive
to Drive Enhanced Guest Satisfaction
March 14, 2013 - Restel Ltd is installing Quadriga’s TV-based guest communications platform, Sensiq, in nine of its hotels in Finland, incorporating over 1900 rooms. The contract covers seven Holiday Inn properties and the Crowne Plaza Helsinki, managed by Restel, as well as the historic Hotelli Seurahuone Helsinki. Restel operates 49 hotels in Finland, serving both business travellers and leisure guests. Quadriga is the hospitality industry’s leading integrator of network applications and in-room entertainment systems, with offices in the USA, Europe and Asia.
Quadriga’s established Sensiq platform will enable the hotels to enhance their guest communication and deliver tailored promotional content related to the hotels and their services. Guests will enjoy an intuitive TV viewing experience, with access to a superb choice of in-room guest entertainment, including a wide selection of TV channels displayed in the guest’s own language, IPTV and a compelling choice of pre-DVD movie releases on-demand.
Going forward, Sensiq will give the hotel the flexibility to upgrade with additional features and functionality, potentially adding powerful new customisation capabilities. A key benefit for Restel is the ability to promote its restaurants, bars and hotel services to guests, as well as potentially the services of third parties.
Jari Laine, Vice President, Hotel Division for Restel, says, “The decision to upgrade our guest communication solution was part of an overall programme to enhance guest satisfaction and to promote our services to guests. We had no hesitation in selecting Quadriga, with whom we have worked for a number of years, and whose Genesis Internet and entertainment platform has been installed in a number of our hotels for several years. The Sensiq solution is a natural evolution for us, providing a future-proof solution for our guest communication requirements.”
Rolf Christen, Quadriga’s Area Managing Director, North, East and Central Europe comments, “We are delighted to be continuing our partnership with Restel and to be helping drive enhanced guest satisfaction across nine of its properties in Finland. We are constantly working to evolve Sensiq to meet the changing needs of hoteliers and their guests and believe that it will provide exactly the right solution to respond to Restel’s increasingly tech savvy guests as well as to deliver a superb guest experience. Additionally, with the ability to communicate directly to guests with tailored promotional content, Sensiq will enable the hotels to drive new revenue opportunities.”
Sensiq is planned to be installed in four of the hotels during Spring 2013, followed by the remaining five in the Autumn.
Quadriga integrates TV and mobile communications platforms, Internet, network and multimedia solutions for the global hospitality industry, delivering operational efficiencies and new revenue opportunities, enabling customers to better compete in an interactive, interconnected and globally accessible world.
Through an ever-growing portfolio of products, services and content Quadriga provides customers with the flexibility and reassurance that they can obtain a complete and relevant technology solution that meets their business revenue, guest satisfaction and operational efficiency targets, all from a single partner. Quadriga’s range of TV and mobile communications platforms, easy-to-use guest Internet solutions, network consultancy and delivery services and multimedia content means it can work with its customers to converge today’s disparate technologies to create a technology ecosystem that delivers unequalled guest service and hotel operational efficiency.
As the hospitality sector expands globally, Quadriga’s global footprint extends across Europe, the Americas, the Middle East, India and key parts of Africa. Plans are also in place to expand into Australasia and South America. This is being achieved through a combination of Quadriga’s own operations and a distribution model into selected countries and territories.
Quadriga has over 30 years experience serving the hospitality sector, supporting 345,000 guest rooms and the number 1 in Europe and the number 2 globally. The company has unrivalled expertise and over 10 years experience in managing hotel networks, internet provision and digital IP systems, with over 120,000 internet rooms . The company will continue to leverage its capabilities and deep knowledge of the hospitality sector to create solutions and products that harness the latest technologies and meet ever evolving customer needs and guest expectations. Visit: www.quadriga.com.
Restel Oy Ltd is Finland's leading hotel and restaurant company and operates 49 hotels with over 8,000 rooms and 260 restaurants. Restel Oy Ltd carries out hotel operations via the domestic Cumulus and Rantasipi chains as well as operating Hotel Atlas in Kuopio and Hotel Seurahuone Helsinki.
The company has one of the world's largest hotel operators as international partner, Intercontinental Hotel Group and its Holiday Inn and Crowne Plaza brands. As a national restaurant company, Restel Oy Ltd is known for the Martina, Huviretki and Rax Buffet chains, Hemingways, Blok, Mario, Bambu and Wanha Mestari pubs, the Night Life night clubs and as the restaurant operator at Finland's largest events at Hartwall Arena and Helsinki Music Centre.
In 2011, Restel Oy Ltd had net sales of about EUR 379,8 million euros.
|For further information please contact:
Quadriga Worldwide Ltd
Tel: +44 (0)7742 412124
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