News for the Hospitality Executive
January 2, 2013 - Travel Outlook Premium Hotel Call Center has signed an agreement to provide reservations call services for Surfsand Resort in Cannon Beach, Oregon, next to the iconic Haystack Rock on the beautiful Oregon coast.
"It is our goal to provide the best service for our guests, many of whom visit us year after year," said Dave Norstedt, Vice-President of Operations for Martin Hospitality, which owns and manages Surfsand Resort. "We felt that we could enhance our guest service by adding a professional central reservations company to answer those guest calls that we could not answer on property. Also, we determined that having a voice reservations company standing by would allow our front desk team to spend more time with our guests while they are staying with us."
Mr. Norstedt continued, "After reviewing proposals from several vendors and contacting some of their existing client hotels, we decided that Travel Outlook was the right choice for Surfsand Resort".
About Travel Outlook: Travel Outlook partners with independent hotels, resorts and management companies to provide commissioned private label voice reservations. Its mission is to enhance the service levels, revenues and profitability of client hotels by providing timely, gracious and informed assistance to potential guests—resulting in the industry’s best conversion of reservation inquiries. Travel Outlook's reservations team is certified by the Kennedy Training Network. www.traveloutlook.com
About Surfsand Resort: Oceanfront Surfsand Resort is just steps from Haystack Rock and has sweeping coastline views of the Pacific Ocean, which includes Haystack Rock and the Tillamook Head Lighthouse. Only seventy miles west of Portland in charming Cannon Beach, Surfsand Resort welcomes guests with warmth and hospitality. Its stylish, contemporary guest rooms and suites feature iPod docs, high speed wireless Internet, luxurious bath amenities, deep soaking tubs, and beachfront Cabana service. www.surfsand.com Phone: (800) 547-6100
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Travel Outlook Premium Hotel Call Center
Toll free: 855-RES-EXPERTS (855-737-3973)
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