News for the Hospitality Executive
January 23, 2013 - Melisa “Missy” Marvin, Front Desk Agent, from the Navy Lodge Corpus Christi, Texas, has been named the Navy Lodge Program’s Associate of the 3rd Quarter 2012.
“Missy is one of the friendliest faces you will see upon check-in,” said Mary E. Mecsics, General Manager, Navy Lodge Corpus Christi. “She goes above and beyond the expectations of the basic front desk agent requirements. She gives 110 percent every day, even when she’s under the weather.”
Marvin trains all new front desk agents for the Lodge and her Front Desk Supervisor and Manager know they can depend on her to get the job done. She comes up with ideas on teamwork, how to improve over all front desk guest service and how to have better communication through all the departments. “Missy sets the standards for her fellow front desk associates and is well respected by every team member,” said Mecsics.
Navy Lodge guests know they can count on her as well. Marvin gets to know the guests on a personal level and is able to assist them with their every need. Having grown up in Corpus Christi, Marvin is very knowledgeable about the area and is happy to share her wealth of information on restaurants, neighborhoods and school districts. Repeat guests ask for her by name in hopes that she will be working a shift during their stay. In addition, when she works 3rd shift, Marvin is also able to assist guests with their housekeeping and maintenance needs.
Since arriving at the Navy Lodge five years ago, Marvin has used very little of her sick leave, volunteers to work through weekends and holidays and will cover for an employee last minute if needed. “She is extremely dependable and a couple times has been a lifesaver,” said Mecsics.
Marvin completed all her courses on-line for Educational Institute and has received her Reservationist Certification. She is currently working on completing her PBX Operator and Front Desk Representative certifications.
The newly renovated 52-room Navy Lodge Corpus Christi offers breathtaking water views of Corpus Christi Bay. The Navy Lodge offers guests daily complimentary Breakfast To Go bag, Wi-Fi in all the rooms, playground and picnic area.
The Navy Exchange Service Command (NEXCOM) oversees 100 Navy Exchange (NEX) facilities and nearly 300 stores worldwide, 40 Navy Lodges, Ship’s Stores, the Uniform Program Management Office, the Navy Clothing Textile and Research Facility and the Telecommunications Program Office. NEXCOM's parent command is the Naval Supply Systems Command. NEXCOM’s mission is to provide authorized customers quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families. NEXs and Navy Lodges operate primarily as a non-appropriated fund (NAF) business instrumentality. NEX revenues generated are used to support Morale, Welfare, and Recreation (MWR) programs. In FY11, $2.7 billion in sales were generated with $42.8 million in dividends provided to Navy MWR programs.
Kristine M. Sturkie
Lodge Little Creek – Fort Story in Virginia Breaks Ground on 26-room
Expansion / November 2012
Lodge Gulfport in Mississippi Opens 50-Room Expansion / August 2012
Patrovic, Front Desk Clerk for the Navy Lodge Key West in Florida Named
the Navy Lodge Program’s Associate of the 1st Quarter 2012 / July
Lodge Program Names its 2011 Award Winners Highlighting Outstanding
Guest Service / April 2012
(Nini) Thomas, Room Attendant at Navy Lodge Corpus Christi, Texas,
Named by the Navy Lodge Program as its Associate of the 4th Quarter 2011
/ March 2012
Island Navy Lodge in San Diego, California Holds Ground Breaking for
205-room Addition / April 2010
|Navy Exchange Service Command Recognizes Navy Lodges, Managers For Outstanding Guest Service; Navy Lodge Hawaii Named 2008 Carlson Award Winner in the Large Lodging Category / May 2009|