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How My Two Favorite Hotel School Classes Have Remained Relevant
Throughout My Hospitality Career


Learning to Positively Interact with the Law is Essential


by Dr. John Hogan, CHE, CHA, CMHS
January 21, 2013

A good teacher will lead the horse to water, an excellent teacher will make the horse thirsty first.
Mario Cortes (CEO at BizNetAustralia Pty Ltd)

When I was an undergraduate in hotel school at the University of Massachusetts, my favorite courses in hospitality were the two that dealt with logical interactions with people.  These courses were Hotel Law and what was called then called Personnel Management, now Human Resources.  While I am not a lawyer and do not provide specific legal advice, I have discovered that much of my career has involved the contents of these two classes.

As a hotel general manager, corporate office executive and a consultant, dealing with the human resources “people” side of the business has always involved a minimum of 40% of my time.

As an adjunct professor teaching at three different colleges and universities over a 20 year period and as a corporate educator working with management companies, hospitality brands  and associations,  I find the need to understand and follow the law has always been a critical activity.

In my continuing professional work as an expert witness for both plaintiffs and defendants, as an educator, columnist and speaker, I plainly observe that hotel owners, managers and hospitality business operators must acknowledge what a litigious society we are and be aware how to protect all parties to the best of our knowledge.

In an article earlier in the year titled “The Keys To Success™ in 2013 include Focusing on the Fundamentals to Make Your Hotel More Profitable” , I noted that while the industry has begun to recover in certain markets  and  there  are some optimistic signals in meetings and business travel.  On the other side, I regularly hear comments from hotel owners attending some of our training sessions that many markets remain slow to recover the occupancy or room rates achieved five to six years ago.

With these contrasting perspectives of business recovery in mind, I wanted to share with readers some useful ways they might consider to learn how to both protect their businesses and assets, while improving  profitability by understanding legal insights.

There are a large number of conferences and online resources available that addressthese two issues and choosing the right options can make a difference in the course of a single year.  As I have done for the last three years,  I am going to provide readers with an overview of a program that discusses both of those sensitive issues of legal protection and associate/employee relations in operations.

From medical emergencies in hotels to collective bargaining, from brand rollouts  to real estate best practices, from 3rd party liability to alcohol and food liability and from wage & hour to the impact of the healthcare workplace relationships, the latest trends and issues in hospitality law are included at the 11th Annual Hospitality Law Conference, February 11-13, 2013.

Pre-Conference Workshops for Restaurant & Hotel Corporate Counsel Only include:

  • Protecting Your IP; Including Trade Dress, Trade Secrets, Recipes, & Top Level
  • Avoiding Ant-Trust & Foreign Corrupt Practices Act Traps
  • Medical Emergencies at Your Hotel, Restaurant, or Business: An Analysis of Duty, Risk, and Liability
  • Managing the Risk of New Brand Rollouts
  • Hot Topics in the Food & Beverage Arena
  • E-Discovery & ESI – Don't Leave Your Business Exposed
  • The Convergence of Risk Management, Legal Compliance & Loss Prevention
  • The Art of the Property Claim Negotiation- An Insider's Perspective
  • Critical Concepts of Business Litigation: Understanding Insurance Coverage Issues; and How to Keep Secrets: The Attorney Client Privilege
  • Hospitality Business Interruption- Beyond the Basics
  • Do Not Disturb: Data Privacy & Security Issues in the Hospitality Industry
  • Crime Pays: A Conversation of Fraud, Recovery and Best Practices in the Hospitality Industry
  • Best Practices for Attorneys, Internal Auditors and Forensic Specialists in Executing Forensics Investigations
A new segment is offered this year: Owner-Management Summit, with three major areas of discussion:
New Hotel Development

  • The Development Process: Feasibility, Contracting, Funding, and the Construction Process Including Insurance
  • Two  Round Table Discussions of Developers, Capital Providers, Operators and Lawyers
  • Panel of Franchise Hotel/Brand Executives
  • Real World Scenarios: Developments in the Middle East, Asia and Latin America (both In-Bound and Out-Bound: the Investors Perspective)
Management Agreements
  • Key Business Terms at the LOI Stage; Basic Negotiation Points & Market Terms
  • Loans & Key Money Arrangements: Subordinations & Non-Disturbance Agreements
  • Negotiating the Incentive Fee & Performance Test
  • Mock Negotiation of a Management Agreement
  • Terminating Hotel Management Agreements & Divorce Issues That Occur
Hotel Investments Boot Camp
  • Understanding a Hotel Financial Statement and Key Investment Terms
  • Deal Structuring, Investment Analysis, Equity and Debt Capital
  • Understanding Hotel Investment and Valuation Methodologies and Pro-Formas/Analysis
  • Determining the Value of a Hotel: The Debate Continues; Is It the Value of the Dirt or the Business Enterprise Value?
  • Key Business Terms/Concepts in Major Hotel Agreements
  • Alternative Financing Options, Including EB-5
General Sessions address many associate/employee topics as well as legal issues, including:
  • Franchising: The Evolving Relationship Between Franchisors and Franchisees
  • Hot Topics and Trends in Insurance Coverage
  • Food and Beverage Liability Update
  • Fraud in Affinity Programs
  • Healthcare Act and What It Means to Employers
  • The Attorney's Role in Mitigating Human Trafficking
Operations
There are additional sessions for people looking for a refresher or an overview of certain operational reports and their meaning:

Food & Beverage Track
  • Dirt, Food and Booze: Negotiating Leases, Catering and Banquet Agreements and other Food service Contracts
  • Hospitality Hazards: Liquor Licenses and Supplier-Sponsored Events
  • The Top 5 Reasons Restaurants Get Sued By Employees: A Prevention Plan
  • Current Updates in Restaurant Development
Human Resources & Labor Relations Track
  • Is Your Criminal Background Check Policy Consistent with the EEOC's Updated Guidance Poised for Recovery: Hospitality Visas in a New Economy
  • Collective Bargaining in the New Economy- What to Expect at the Bargaining Table in 2013
  • Defining ‘Employee’ - The Many Shades of Gray in the Employment Relationship: Practices, Developments, Pitfalls, and Safeguards
Lodging Track
  • Allowing High Risk Activities at Hotels
  • Audits and Risk Assessment Processes in the Lodging Industry
  • Perspectives on Non-Traditional Online Distribution Channels
  • ADA Title III Litigation- What are the Courts Saying?
Hospitality Case Review
This presentation will include brief summaries of the top 100+ legal cases that impacted the hospitality industry in 2012. The presentation will highlight the most interesting ones, with the usual format of one presentation and alternating between two speakers,  Author and judge Karen Morris  and Diana Barber of Georgia State University.   The Hospitality Law Case reviews usually include Food & Beverage Liability cases, Franchise disputes and resolutions and how to avoid negative publicity and liability by learning what "not to do."  Where else could one hear brief summaries of the top 100+ cases that impacted the hospitality industry of the past year, with highlights of the most interesting ones?

_____________________________________________________________

I believe I have participated in, attended or conducted and literally more than 1200 programs in my career to date and I always value conferences that can make a difference in my professional growth and success.

I have found that this symposium differs from others in its audience, program structure, audience and more intimate size. While initially created as a forum for in-house counsel, attorneys practicing in the hospitality industry, CFOs, comptrollers and IT professionals, it has evolved to embrace specific presentation to those involved with employment law, government interaction, risk management, security and loss prevention, as well as the legal side of operations and understanding liability.

I offer these 5 Key Benefits as reasons to consider attending this particular conference:
  1. This is an independent symposium, not organized or branded by a specific hospitality company. This independence, as coordinated by HospitalityLawyer.com founder, Stephen Barth, clearly avoids the restraints that the branded meetings must address.
  2. The program length is manageable and lasts only 1 and ½ days unless one chooses to attend the additional one day of pre-conference options.
  3. Sessions are led by hospitality industry counsel, hospitality faculty and business leaders that are personally involved in the every day and long term components of the business.
  4. This is an intimate conference, with attendance aimed at no more than 400. This allows excellent opportunities for one-on-one discussions, Q&A sessions that are meaningful, networking and real world scenarios. The participation of a limited number of hospitality law faculty and students adds to the blend of activity.
  5. Attendees receive current and detailed information on urgent concerns in the hospitality industry including franchising, legislation, premises liability, financial options, as well as changes in employment and management contracts.
In these days of litigation unknowns, it may very well pay to take the time to learn to understand and work with the law. The conference will be held at the Omni Houston Hotel, in Houston, Texas. For more information, go to HospitalityLawyer.com

_____________________________________________________________

The title of this column is “How my two favorite hotel school classes have remained relevant throughout my hospitality career”  and I thank you for letting me take time to close the loop.   Both of these undergraduate  courses were taught by the same professor, Dr. Norman Cournoyer, a lawyer and entrepreneurial professor.  His classes were always stimulating because he challenged every student to carefully think about the issues at hand.

These courses remained relevant to me because their content continued to evolve as the industry and my career did. I find it interesting that my career path overlapped as well with the two professionals that Dr. Cournoyer expanded his hotel law book with.  I had a 20+ year friendship with the late Dr. Tony Marshall, Dean of Florida International University Hotel School .  I have had some delightful conversations with  Professor and Judge Karen Morris surrounding this conference and from her writing for Hotel & Motel Management Magazine.   All three of these professionals contributed in later editions of Hotel, Restaurant and Travel Law – A Preventative Approach, which I use as a resource in my work as an expert witness and in my course preparation for seminars and workshops.

It seems that some classes and courses do matter.

Contact us for assistance – John.Hogan@HospitalityEducators.com   602-799-5375   HoganHospitality.comjohn@hoganhospitality.com


KEYS TO SUCCESS  is the umbrella title for our programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my "HOW TO" articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.


John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of HospitalityEducators.com , which has more than 2000 resource pages and has become the #1 independent website for hotel owners and managers.  He is also the Principal of HoganHospitality.com, which offers hospitality consulting and hotel expert witness services.



Contact:

John Hogan, CHE CHA CMHS    
United States - Phoenix, Phone: 602-799-5375
www.hoganhospitality.com
 info@hoganhospitality.com


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Also See: National Clean Off Your Desk Day – A Different Perspective / Dr. John Hogan / January 2013

The Keys To Success in 2013 include Focusing on the Fundamentals to Make Your Hotel More Profitable / Dr. John Hogan / January 2013

Lessons From the Field: A Tale of Two Restaurants / Dr. John Hogan / September 2012

Questions I Wish You Would Ask Me - Bill Hurley, International Hotelier / Dr. John Hogan / August 2012

Observations on Hotel Safety and Security for Hospitality Brands and Hotel Management Companies / John Hogan / August 2012

Hospitality Conversations: Today's Most Pressing Legal Issues for Hotel Owners and Managers! / Dr. John Hogan / January 2012

What are Today's Most Pressing Issues for Hospitality Business Owners and Managers? / Dr. John Hogan / January 2012

How do you spell SUCCESS? / Dr. John Hogan / December 2011

Year end 2011 -- Birth of a New Tradition - Rethinking Small Business Saturday / Dr. John Hogan / December 2011

Seasonal Safety and Security Reminders / Dr. John Hogan / December 2011

KEYS TO SUCCESS™ Revenue Management Should Mean Planning and Action at Every Type and Size Hotel (Part 2 of 2); A Plan for All Seasons / Dr. John Hogan / November 2011

KEYS TO SUCCESS™ - A Plan for All Seasons Revenue Management Should Mean Planning and Action at Every Type and Size Hotel - Part 1 of 2 / Dr. John Hogan / November 2011

A Baker's Dozen of Reality Checks in Hospitality - Myth or Fact? / Dr. John Hogan / September 2011

Remember and Reflect - A Tribute; American Lives: The Stories Of The Men And Women Lost On September 11 / Dr. John Hogan / September 2011

International Exposure Expands the Potential of Success in Hospitality Businesses and Academics / Dr. John Hogan / August 2011

Keys To Success - Answers and Practical Solutions from Readers on The Value of Hoteliers Helping Hoteliers / Dr. John Hogan / August 2011

Keys To Success™ - The Value of Hoteliers Helping Hoteliers / Dr. John Hogan / July 2011

Recommended Reading From HospitalityEducators.Com; Swim with the Sharks: Without Being Eaten Alive; Outsell, Outmanage, Outmotivate and Outnegotiate Your Competition by Harvey MacKay / Dr. John Hogan / July 2011

Are you prepared to be a "Top Ten" Player in Your Hospitality Marketplace or are you going to continue to be one of the "other" statistics? / Dr. John Hogan / July 2011

Lessons from the Field: Lessons in Leadership / Dr. John Hogan / July 2011

Lessons from the Field: If I Only Knew Then.... / Dr. John Hogan / July 2011

Reflections / Dr. John Hogan / July 2011

Lessons from the Field™ A Training Exercise and Tips for Ways to Reduce Wasting Time in Hotels, Restaurants, Inns and Hospitality Businesses / Dr. John Hogan / June 2011

Tips for Small Hotels, Inns and Hospitality Businesses - A Baker's Dozen of Savings in the Office / Dr. John Hogan / June 2011

Look Who's 40! - A Most Unique Recommended Reading / Dr. John Hogan / June 2011

A Baker's Dozen of Formulas to Thrive (and not merely survive) in the Service and Hospitality Industry! / Dr. John Hogan / June 2011

Growing Talent Does Not Happen Without Focused Effort in Hospitality (Part 2 of Meeting the Need for Talent) / Dr. John Hogan / May 2011

A Quiz on Effective Hospitality Marketing in 2011: Understanding and Using Complementary Tools / Dr. John Hogan / May 2011

Hotel Common Sense™: Meeting the Need for Talent: A Baker's Dozen of Questions (Part 1 of 2 ) / Dr. John Hogan / May 2011

Hotel Common Sense™: Questions I Wish You Would Ask Me™: Karl Ruether CHA, CFBE, International Hotelier / Dr. John Hogan / April 2011

Hotel Common Sense™: Stronger Hiring Outlook Means Hospitality Employers Must Step Up Recruitment Efforts; The job markets are changing and candidates will soon have choices again. / Dr. John Hogan / April 2011

Hotel Common Sense™: Five Common Sense Steps to Stronger Public Relations / Dr. John Hogan / April 2011

A Smile from HospitalityEducators.com - April 14 - International Moment of Laughter Day / Dr. John Hogan / April 2011

Lessons From the Field™: Communications 101 – How to effectively use the telephone / Dr. John Hogan / March 2011

Principles of Success: Fine Tuning Your Hospitality Business Strategies for A Measurable Competitive Advantage - Part 2 / Dr. John Hogan / March 2011

Principles of Success: Fine tuning Your Hospitality Business Strategies for A Measurable Competitive Advantage - Part 1 / Dr. John Hogan / March 2011

Hotels Were More Interesting than Selling Insurance: An Unexpected Career; A Professional and Personal Tribute to Neil Salerno, CHME CHA / Dr. John Hogan and Howard Feiertag / March 2011

Principles of Success: Evaluate Your Hospitality Business Strategies to Create a Real and Measurable Competitive Advantage / Dr. John Hogan / March 2011

Sales Blitzes: A Look At the Benefits of Team Efforts / Dr. John Hogan / March 2011

Principles for Success: No Nonsense Benchmarking for Hotels and Hospitality Businesses / Dr. John Hogan / March 2011

Principles for Success: What we have here is a FAILURE to COMMUNICATE! / Dr. John Hogan / February 2011

Making This New Year's Hospitality Resolutions Last - Part 3; Real and Practical Action Steps #13-28 / Dr. John Hogan / February 2011

Making This New Year's Hospitality Resolutions: Real and Practical - Sales Action Steps #1-12 / Dr. John Hogan / January 2011

Making New Year's Hospitality Resolutions Real and Practical; A “Fresh Air- New Ideas” Perspective / Dr. John Hogan / January 2011

Keys to Success: Be Aware of and Work with the Law; Do Not be Afraid of it / Dr. John Hogan / December 2010

Keys to Success: Make Your Hotel More Profitable and Successful – 2011 is the critical time to invest in Your Talent and Your Team / Dr. John Hogan / December 2010

Keys to Success: A Common Sense Approach to Success in the Hospitality Industry; 13 Best Practices for Hospitality Training Managers & Directors / Dr. John Hogan / December 2010

Hospitality Conversations – Looking Ahead! / Dr. John Hogan / November 2010

Learning from The Greatest Business Leaders of the Twentieth Century / Dr. John Hogan / November 2010

Five Considerations in Hiring a Hospitality Consultant; Understanding the Qualifications for Effective Hospitality Consultants / Dr. John Hogan / November 2010

5 Reasons Using A Qualified Consultant Could Make a Huge Difference in Your Hospitality Business / Dr John Hogan / October 2010

Half Luck and Half Brains - Kemmons Wilson's 20 Steps for Success / Dr John Hogan / October 2010

Ten Quotes Addressing the Topic of SERVICE / Dr John Hogan / October 2010

Hospitality Conversations - Understanding the Developing Perspectives in Quality Assurance (Part 2 of 2) / Dr John Hogan / October 2010

Hospitality Conversations – Understanding the Developing Perspectives in Quality Assurance Part 1 of 2 / Dr John Hogan

Hospitality Conversations: Examining the Learning Options Available in the Hospitality Field / Dr John Hogan / July 2010
..
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