News for the Hospitality Executive |
By Chris Anklin & Dan Voellm
February 2013 Compelling
growth stories firmly position
Asia, especially China, as the market to be in for the foreseeable
future. As a
result, many Western companies are making or planning their entry.
While we
live in a globalized world, Beijing is not Berlin, Tianjin is not
Toronto, and
Shanghai is not San Francisco. In a rush to catch up with more
experienced
players, some companies are entering the market headlong and
ill-prepared. The
greatest potential pitfall for these new entrants stems from a lack of
understanding, not only of the cultural nuances at play, but of the way
of
doing business. Using the Western mindset and business framework to
assess
situations and options can leave these companies blind to the realities
on the
ground. How
to Enter? In order to tap
into local
expertise and gain near instant access to the local market, many new
entrants
are considering a joint venture (JV) with a local company.
Alternatively, they
‘go it alone’ and face similar challenges but in a different context.
First and
foremost these companies need to understand that, as opposed to their
country
of origin, they are unlikely to be in a dominant position. Foreign
companies
might perceive their products, people, access to markets, or financial
backing
to be their strong points. A local partner’s objectives however might
be very
different - solely the affiliation with a foreign company is already a
boost to
the local firm’s standing. The local partner can also gain political
leverage
when they help to secure foreign investment into a community.
Knowledge-transfer
in a JV is a widely publicized phenomenon but not always the main
challenge.
Understanding the internal structure of partner companies and knowing
the
decision makers is critical, since they might be different from those
on the
organization chart. Things are not
always what they
seem and should therefore not be taken at face value. New entrants
should be
sure that they fully understand the local company’s motivation to enter
into a
partnership. Looser regulatory environments and home-player advantage
can
result in sudden and drastic changes for doing business as a foreign
entity. Negotiation The Western
procedure for negotiations
assumes that both parties discuss terms until a mutually acceptable
position
has been achieved. This is followed by a shake of hands and the drawing
up and
signing of a contract. This dictates the terms of the relationship and
can be
referred back to whenever there is a disagreement, as well as serve as
a basis
for future contracts. In China,
personal relationships
between key individuals, spending time with each other and their
families, are
more important than any contract terms. Unofficial communication on the
sidelines of negotiations is more efficient than what is discussed in
an
official meeting. A contract is a first step in developing a long-tem
relationship. Managing
Relationships Getting to know
the local party
doesn’t happen overnight. Relations in China develop slowly yet evolve
continuously. This requires the type of long-term thinking which the
country’s political
leadership is known for, yet which does not easily reconcile with the
short-term
shareholder and management thinking among foreign listed companies.
Buddhism
and Confucianism have also influenced the way of doing business –
harmony and
relationships (guanxi) are paramount; silence and politeness are the
basics;
and trust and tolerance, the working pieces. Some Western
companies have been
known to face ongoing issues with their business partners, such as
sluggishness
to react, perceived uncooperative attitudes and a sense of being struck
down
whenever a request is made. This may stem from something “done wrong”
in the
view of their partners. This is rarely communicated by their
counterparts for
the loss of face. Unofficial channels of communication thus become
important,
and intermediaries are used to break impasses and repair the
relationship. An executive
whose habit is to be
personally dominant and assert the company’s power is likely to
struggle,
failing to pick up the more subtle cues. About Chris Anklin After graduating from Ecole hôtelière de Lausanne, Chris joined HVS Executive Search in London where he spent four years recruiting senior executives for hotel management companies such as Hilton Worldwide, Marriott and Rezidor, adding to their stable of hotel developers, architects, project managers and operations executives. Chris transferred to HVS Executive Search Hong Kong in 2009 to apply his skills and expertise in the Asia-Pacific region. About Dan Voellm Also a Lausanne graduate, Dan Voellm is Managing Director of HVS Hong Kong’s Consulting and Valuation operation. Dan joined HVS in New York in 2005 becoming familiar with the US market through numerous appraisals before relocating to Hong Kong in 2008. Dan conducts market and economic feasibility studies, appraisals and consulting work in China and throughout Asia-Pacific About HVS HVS is the world’s leading consulting and services organization focused on the hotel, restaurant, shared ownership, gaming, and leisure industries. Established in 1980, the company performs more than 2,000 assignments per year for virtually every major industry participant. HVS principals are regarded as the leading professionals in their respective regions of the globe. Through a worldwide network of 30 offices staffed by 400 seasoned industry professionals, HVS provides an unparalleled range of complementary services for the hospitality industry. For further information regarding our expertise and specifics about our services, please visit www.hvs.com. |
Contact: Leora Halpern Lanz Director of Marketing +1 (516) 248-8828 ext. 278 [email protected] www.hvs.com
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