News for the Hospitality Executive |
Dallas – October 8, 2012 – UniFocus is pleased to introduce its newly enhanced mobile device functionality that makes the survey process easier for users with smart phones and increases the response rates for its guest, meeting planner and employee engagement feedback Survey Solutions. “The dynamic survey link automatically displays either a mobile or standard version of the questions, based on the device the user is viewing when taking the survey,” said Joan King, Managing Director, Survey Solutions of UniFocus. “The standard version of the survey appears for users of desktop and laptop computers and tablets, such as iPads. A shorter mobile version of the survey is viewed by those linking through Smart Phones, making it easier and more likely for them to provide feedback.” UniFocus’ Survey Solutions connect service standards to your guest, meeting planner and employee perceptions, helping your teams exceed customer expectations. These solutions provide actionable, real-time customer feedback and employee metrics through a user-friendly visual dashboard. Key Opportunity reporting takes large volumes of gathered data and prioritizes the issues that are most important to your guests, letting you work toward improving perceptions and thereby increasing their likelihood to return and recommend, which will in turn improve the bottom line. “One of the key differentiators our customers receive is a high survey response rate. We’re able to keep those rates high by leveraging our hospitality expertise and custom designed surveys with unique and innovative technology to optimize the experience and process,” said King. “A high priority for UniFocus is to continue to improve the ease of use for our survey takers so they will continue providing valuable feedback to our partners.” UniFocus’ Survey Solutions – GUESTScope, MEETINGScope, STAFFScope and SERVICEScope – are the tools that provide the knowledge and expertise you need to drive a more profitable business. About UniFocus UniFocus is the industry leader in providing Smart Productivity Tools for Labor Management, Time and Attendance, Survey Solutions, Performance Tools, Consulting and Training. Our technologies include industry-leading labor management systems, integrated with time and attendance; budgeting and performance intelligence. Coupled with guest, employee and meeting planner survey feedback systems, and multi-dimensional mystery evaluations, UniFocus’ unmatched consulting and training expertise ensures clients get measurable returns for the systems we deliver – and customize to their needs. UniFocus is an allied member of the American Hotel & Lodging Association and a member of the National Restaurant Association. For more information, visit www.unifocus.com or call 972-512-5100. Visit us on LinkedIn, Facebook, Twitter and YouTube. You can also subscribe to receive UniFocus press releases via RSS feed. |
Director of Public Relations UniFocus, LP Tel: (972) 512-5187 [email protected] |
Receive Your
Hospitality Industry Headlines via Email for Free! Subscribe Here
To Learn More About Your News Being Published on Hotel-Online Inquire Here