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October - December 2012

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**Top 25 Read Articles - December 2012**
  1. The Ten Essential Traits of a Great General Manager / Larry Mogelonsky, MBA, P. Eng.
  2. From Making Beds to Making Money: Marriott Offers Unprecedented Access to CNBC
  3. Hyatt Statement Regarding Hyatt Regency Curacao Golf Resort, Spa and Marina
  4. The "TripAdvisor" Effect and the New Normal in Hospitality / Marc Shuster, Esq. and James Gassenheimer, Esq.
  5. Mitt Romney Rejoins Marriott International Board
  6. The Fallacy and Failure of Fade Rates / David K. Hayes Ph.D., Allisha A. Miller, Joshua D. Hayes MA, Peggy A. Hayes & Gene M. Monteagudo MS
  7. Santa Barbara Hospitality, N.V. Terminates Management Agreement with Hyatt Hotels for Hyatt Curacao, N.V., Renames Property Santa Barbara Beach & Golf Resort, Curacao
  8. LaSalle Hotel Properties Acquires the 120-room L’Auberge Del Mar in California for $76.9 million
  9. An Event Manager Who Helped Save a Life, a Taxi Call-taker Who Tracked Down a Forgotten Bag and a Shuttle Driver Who Used His Own Car to Make Sure a Visitor Could Buy Medicine Among Award Winners for Broward County, Florida Hospitality Employees
  10. Two Turnberry West Realty Employees, a Subsidiary of Turnberry Associates LLC, Developers of the Failed Fontainebleau Las Vegas, Accused of Embezzling Nearly $6 million
  11. Ian Schrager's Latest Project, the Miami Beach Edition in Florida, to Include a Bowling Alley and Ice Skating Rink; The 250-room Hotel Under Development at the Site of the Seville Beach Hotel in Partnership with Marriott International is Set to Open Early in 2014
  12. TODAY Show Segment Highlights Hotel Room Lock Vulnerabilities
  13. 2013 Lodging Forecast - Time for Recovery! / Robert A. Rauch, CHA
  14. Foreclosure Auction of the 468-room Sheraton Norfolk Waterside Hotel in Virginia Canceled with No Reason Given; The Hotel is Owned by Phf li Norfolk LLC and Managed by Pyramid Hotel Group
  15. Uncertainty Clouds Lodging for 2013, Clear Skies for 2014 and Beyond
  16. Castle Hotel & Spa in Tarrytown, New York Breaks Ground for Luxury $9 Million THANN Sanctuary Spa
  17. Host Hotels & Resorts' European Joint Venture Acquires Five Hotels from Whitehall Comprising 1,733 Rooms
  18. Buying a Hotel? Financing a Hotel? 10 Things Every Borrower Should Know. (Part 1) / Jim Butler
  19. Ringing in the New Year in New York City an Expensive Proposition: Hotels Raise Rates Up to 788% for New Year's Eve
  20. National Restaurant Association's 'What's Hot in 2013' Culinary Forecast Predicts Top Food and Drink Menu Trends with Children's Nutrition and Local Sourcing Remaining the Hottest Trends
  21. GoConcierge.net Acquires Gold Key Solutions; Client Base Expands to More Than 1,000 Hotels Worldwide
  22. Nearly 1,500 New Hotel Rooms, a 43.6% Increase, Planned for Downtown Charleston, South Carolina
  23. Walt Disney World Opens New $425 million Fantasyland in Orlando, Florida with More on the Way
  24. The New Hospitality Reality in 2013 / Robert A. Rauch, CHA
  25. Loews Hotels & Resorts to Purchase the 356-room Madison Hotel in Washington, D.C. from Jamestown Properties

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**Top 25 Read Articles - November 2012**
  1. Top 10 Hospitality Industry Trends for 2013 / Robert Rauch
  2. New Jersey Files Additional Lawsuits Against Seven Hotels on Claims of Price Gouging Following Hurricane Sandy; Collectively, Over 1,000 Instances Reported; One Operator Allegedly Raised Rates by 151%
  3. Hotel Lawyer Alert: U.S. Hotel Owners could lose $2.1 billion in hotel value with new Expedia program / Jim Butler
  4. Confirming What Has Long Been Suspected - Social Media Reviews Drive Hotel Reservations; Cornell Center for Hospitality Research Reports a 1 Point Increase for Reviews Allows for an 11.2% Rate Increase
  5. The World's Tallest Hotel at 1,164 feet, the 804-key JW Marriott Marquis Dubai, Opens
  6. Independent Study Conducted by PhoCusWright® on Behalf of TripAdvisor Reveals Users Will Not Book a Hotel that Has No Reviews Online; Traveler Reviews and Reputation Management are Crucial for Hotel Bookings
  7. What Revenue Managers Can Learn From Movie Theater Owners: Lessons in Arbitrage / David K. Hayes Ph.D., Allisha A. Miller, Joshua D. Hayes MA, Peggy A. Hayes & Gene M. Monteagudo MS
  8. 2013 Top Hotel Internet Marketing Strategies
  9. Security Breach Affecting 4 Million Hotel Room Locks: NEW ATTACKS REPORTED; Updated Version of the 'LOCKFIX White Paper' Now Available
  10. U.S. Renews Travel Warning for Mexico Due to Drug Related Violence and Kidnappings
  11. Hyatt Regency in Tampa Files Notice Indicating Potential Lay Off of 222 Staff Members
  12. Tap into the Power of Thanks: Six Effective (and Affordable) Ways to Improve Your Organization's Morale, Motivation, and the Bottom Line
  13. Exceeding Your Customer's Expectations? Why Bother? / Bryan K. Williams, D.M.
  14. Missing Letter May Spare Miami, Florida's 93-room Sagamore Hotel from Foreclosure; Bankruptcy Judge Rules Against Lender
  15. Hasu Shah, Founder of the Hersha Hospitality Trust, Files Federal Lawsuit Trying to Void $22 Million Harrisburg, Pennsylvania Hilton Sale
  16. Hard Rock International Ranks No. 1 in Market Metrix Hospitality Index; Hard Rock Hotels & Casinos Awarded For Top Performance in the Americas
  17. Handling Customer Complaints Means Taking the H.E.A.T.! / Jim Hartigan
  18. In Remembrance of Today's 32nd Anniversary of the MGM Grand Fire and the Men Who Fought It: 'They Were Absolutely Heroes'
  19. Strategic Hotels & Resorts, Inc. President and CEO, Laurence Geller, Steps Down; Chairman of the Board Raymond "Rip" Gellein, Jr. appointed CEO
  20. Gogobot's Community of In-the-Know Travelers Reveal Its List of the Best Hotels and Best Destinations of 2012; San Francisco Earned Ranking of Best Destination & Las Vegas' Cosmopolitan Named as Best Hotel
  21. Hyatt Hotels and Unite Here Union Reach Agreement that Clears Way for Talks on Proposed Hotel at the Oregon Convention Center
  22. How the Upcoming Election Could Impact Hotel Investment in 2013 / Geoff Davis
  23. Service Excellence: Four Lessons ALL Businesses can Learn from a Five-Star Resort / Bryan K. Williams, D.M.
  24. Conference Center Recovery Is Challenged / Dave Arnold
  25. The Perils of Using WordPress as a Hotel Website Content Management System (CMS)/ Max Starkov and Jaan Paljasma

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**Top 25 Read Articles - October 2012**
  1. Crime Alert for Hotels - Please Read / Todd Seiders
  2. The Saga to Only Get Worse - After Failed Attempt to Oust, Marriott Sues Miami's Eden Roc Hotel Owner
  3. Hotel Lock Security Breach Affecting Four Millions Rooms: White Paper Now Available; Latest security threat is a device hidden inside a dry erase marker pen; News of hotel door locks being breached by hackers has gone viral; Hotels vulnerable to potential attacks are invited to register to receive a White Paper detailing an independently audited cure
  4. Tucson, Arizona's Oldest and Most Luxurious Resort, the Hilton Tucson El Conquistador Golf & Tennis Resort,  in Default and Heading to Auction Block
  5. Wynn Resorts CEO, Steve Wynn, Would Like to Build Another Megaresort in Las Vegas but is Afraid to Because of What He Calls President Obama's Anti-Business Attitude
  6. CEO Pay and Turnover Increase Along with Hotel Fundamentals; HVS' Pay-For-Performance Index Honors Monty J. Bennett at Ashford Hospitality as the best performing CEO in the hotel industry for 2011 / Keith Kefgen
  7. Conde Nast Traveler Reveals Results of its 25th Annual Readers Choice Awards - Worlds Top 100 Hotels & Resorts; The Number One Hotel in the World is Qualia on Hamilton Island, Great Barrier Reef, Australia Top U.S. Property is The Waldorf Astoria, Chicago
  8. Urgent Memo To Hotel Sales Directors: It’s Time To Return To Relationship Selling / Doug Kennedy
  9. Eden Roc Management Company Assumes Management of the Historic 631-room Eden Roc Hotel in Miami, Florida; Completes Rebranding of the Former Eden Roc Renaissance Hotel as the Eden Roc Beach Resort & Spa
  10. Hotelier, Atul Bisaria, and Contractor, Steve Lewis Indicted for Alleged Fraud for Purportedly Bilking Two Illinois Banks of Over $19 million for Renovation and Redevlopment of Two Hotels
  11. Marriott Completes Acquisition of Gaylord Hotels Brand and Hotel Management Company for $210 Million
  12. How Turnover Affects the Hospitality Industry - an Infographic
  13. Omni Hotels & Resorts Agrees to Buy The Westin Providence Hotel from the Procaccianti Group; The 564-room Hotel is Attached to the Rhode Island Convention Center
  14. Once a Pioneer in Miami's Food Culture, Top Chef Jonathan Eismann's Bitter Fall
  15. Seventeen Hot Food & Beverage Trends in Restaurants & Hotels for 2013; Annual Hospitality Predictions from Baum+Whiteman International Food and Restaurant Consultants
  16. Five Common Hotel Public Relations Myths...Busted! / Jennifer Nagy
  17. Service Excellence: Three Tips to Drive Repeat Business / Bryan K. Williams, D.M.
  18. Strategic Hotels & Resorts Puts its Four Seasons Resort Jackson Hole, Wyoming Property Up for Sale
  19. Hotel Liability for Guest Information - What you need to know and how to avoid liability / Jim Butler
  20. Inland American Real Estate Trust, Inc. to Purchase Three Autograph Collection Hotels from Richard Kessler’s Collection
  21. Customer Service Week - WOW Stories to Inspire Your Team
  22. How Did You Get Here? Odd Beginnings to Careers in Hopsitality
  23. Starwood Hotels & Resorts Completes Sale of the 665-room Manhattan at Times Square in New York City; Acquired by Affiliates of Rockpoint Group, Goldman Sachs’ Real Estate Principal Investment Area, and Highgate Holdings for $275 Million in Cash
  24. Celebrating Mediocracy! / Fritz Kummer
  25. Three Lessons that Hotels Should Learn from the Airlines / Jean Francois Mourier

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