by Todd Seiders,
Petra
Risk Solutions
October 12, 2012
As many of you may have heard, the
computer “hacking” community has made a small device that can open
Onity hotel
guestroom door locks. It costs approximately $50 in readily available
electronic parts, and the device has been concealed in an IPhone case
and a Dry
Erase marking pen body (yes, the felt tipped dry erase pen used on
whiteboards).
The hacking device plugs into the
door locks, and opens the door. It shows up on the lock readout as a
“portable
programmer” use, but no electronic signature for the portable
programmer is
noted.
**We are now experiencing actual
guestroom burglaries and guest thefts by use of these devices
in Texas.
Multiple rooms have been hit at several hotels. An arrest was made in
Houston
on some of these burglaries, so I hope to have additional info on that
very
soon.
**I am also receiving reports from
hotels in Florida that a similar “hacker” has been seen
carrying a laptop
computer and using a key card/ or similar key slot device (possibly
connected
to the laptop) to open guestroom door locks. There have been several
guestroom
burglaries and actual witnesses who saw the suspect with his laptop,
using a
key card/tool inserted into the lock key slot.
Please TRAIN and
notify your hotel staff that these burglaries are spreading across the
country.
Hotel staff should be vigilant while they are on the guest floors and
paying
attention to guests walking through hallways. Take time to watch guests
walking
through your hallways to ensure they are going to a room and entering
it. Be
very suspicious of someone carrying a laptop or small bag wandering the
hallways. Greet guests and ask them if they need assistance. If they
appear nervous,
or cannot tell you what room they are looking for, escort them to the
lobby, or
escort them to where a security camera is, so you can get a
picture of
them. If they leave the hotel, follow them and try and write
down a
vehicle license plate on their vehicle. Your hotel staff has to be more
active
on your guest floors when they see people walking around.
Onity locks is not accepting
liability for stolen guest property. Onity has offered some physical
devices
that protect their locks, which many hotels have already instituted.
Onity also
has a software/computer motherboard “fix” that is available for an
additional
cost.
I would recommend that hotels
inform guests to use their in-room safes (if available) or place their
valuables in the hotels safety deposit boxes or safe. Remind your
guests not to
leave any valuables inside their hotel rooms. Guests should also use
their
deadbolt locks and security latches every time they are inside their
hotel
room.
I’m sorry to say that this
burglary issue will only get bigger as the hackers share their tales
and their
build your own device details in the future.
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