November 9, 2012 - Travel Outlook
Premium Hotel Call Center has signed an
agreement to provide reservations call services for Sugar Bay Resort
and Spa, a
popular full service resort in St. Thomas, US Virgin Islands.
"After
careful analysis, we determined that it made
sense for us to add an effective voice reservations team to answer
inbound reservations
calls to ensure that we were not only capturing the maximum revenue
possible
from the calls, but to also add an additional opportunity to provide
excellent
customer service for our guests", says Carol Slee, Sugar Bay's Vice
President of Sales and Marketing. "And
after reviewing proposals from several vendors,
we decided
that Travel Outlook was the best fit for our property".
Travel Outlook is unique in that its team connects
directly to a hotel's property management system, providing real time
access to
a hotel's room inventory with no additional booking fees. "In addition to seeing substantial increases
in voice reservation conversions, our hotel clients appreciate our
enhanced
reporting and that we interface directly with the systems they
currently use to
manage revenue,” says John Smallwood, Travel Outlook's CEO. "In
addition,
we guarantee to meet or exceed the ADR currently being earned at the
hotel
level. More conversions and at a higher rate are an unbeatable
combination." |
John
Smallwood, Travel Outlook CEO |
Travel Outlook employs a unique commission-only business
model for most of its clients.
“Our
reservation specialists are paid on actual conversion,” says Smallwood,
"so we are only compensated when the call is converted and the
guestroom
is consumed. We do not charge for cancellations, changes, or other
services,
and our hotel partners benefit from experienced hotel industry
professionals
while avoiding the additional expenses associated with salaried or
hourly
employees."
About Travel
Outlook: Travel Outlook partners
with independent hotels, resorts and management
companies to provide commissioned private label voice reservations.
Its mission is to enhance
the service levels, revenues and profitability of client hotels by
providing
timely, gracious and informed assistance to potential guests—resulting
in the
industry’s best conversion of reservation inquiries. Travel Outlook's
reservations team is certified by the Kennedy Training Network.
www.traveloutlook.com
About Sugar Bay
Resort and Spa: Sugar Bay Resort
and Spa, formerly known as the Wyndham Sugar Bay Resort and Spa, is
located in
St. Thomas, US Virgin Islands. Sugar Bay
offers an affordable Caribbean all-inclusive vacation experience,
affording its
guests tranquil views of the Caribbean, care-free relaxation on the
beach or in
its pools, spirited water sports and island recreation, and fine dining
and
first-rate Virgin Island spa services The
only true all-inclusive resort in St. Thomas, its packages include
meals,
beverages, recreation, entertainment, use of non-motorized watersports
equipment, access to the fitness center, and tax and gratuities
(restaurant
surcharges and restrictions may apply).