Hotel Online
News for the Hospitality Executive

  
 

Travel Outlook Premium Hotel Call Center Contracts with
Scottsdale Camelback Resort, Scottsdale, Arizona
for Improved Conversions and Superior Customer Service

November 26, 2012 - Travel Outlook Premium Hotel Call Center has signed an agreement to provide reservations call services for Scottsdale Camelback Resort in Scottsdale, Arizona.

"Scottsdale Camelback is a resort with a number of amenities and lots of things to do, and we wanted to find the right way to tell our guests who were calling about what we have to offer", says Julie Witt, Director of Marketing and Revenue.  "We found that our staff could not take the time to do this as well as we would like, since they were helping guests who were in house.  We decided to hire a professional firm to answer all of our inbound reservations calls, and it has worked out very well for us.  Our front desk team is now able to spend more time with our guests while they are staying with us, and the reservations team can sell to those who are calling for reservations."

Ms. Witt continued, "Travel Outlook already has clients in Arizona and it has agents who live here as well, so we looked closely at their operation.  After making some test calls to see how their agents would perform, we decided that Travel Outlook was the right choice for us."

Travel Outlook is unique in that its team connects directly to a hotel's property management system, saving GDS and other pass-through fees that many call centers add to the cost of providing reservations services.

John Smallwood, Travel Outlook CEO

"This saves  our clients money", says John Smallwood, Travel Outlook CEO, "and it also means that our team is able to see exactly what the hotel's operations team does when we book into the PMS.  The goal is to book more reservations at a lower cost, and add-on GDS fees do not have to be part of that equation."

Travel Outlook employs a unique commission-only business model for most of its clients.  “Our reservation specialists are paid on actual conversion,” says Smallwood, "so we are only compensated when the call is converted and the guestroom is consumed. We do not charge for cancellations, changes, or other services, and our hotel partners benefit from experienced hotel industry professionals while avoiding the additional expenses associated with salaried or hourly employees.  In addition, our premium service is priced competitively."

About Travel Outlook:  Travel Outlook partners with independent hotels, resorts and management companies to provide commissioned private label voice reservations.  Its mission is to enhance the service levels, revenues and profitability of client hotels by providing timely, gracious and informed assistance to potential guests—resulting in the industry’s best conversion of reservation inquiries. Travel Outlook's reservations team is certified by the Kennedy Training Network. www.traveloutlook.com

About Scottsdale Camelback Resort:   Scottsdale Camelback Resort is located within minutes of downtown Scottsdale and less than ten miles from the action of downtown Phoenix.  Scottsdale is known for exclusive shopping, unique dining, world class golf courses and exciting outdoor recreational activities, and Scottsdale Camelback Resort is the perfect place for a family vacation.   Our spacious villas are located in a quiet residential neighborhood, and feature upgraded amenities including a complimentary continental breakfast (restrictions apply), wood burning fireplaces, and whirlpool tubs.  Each villa has a fully stocked kitchen, washers/dryers and private patio or balcony.
.
Contact: 

John Smallwood, Chief Executive Officer
Travel Outlook Premium Hotel Call Center
www.traveloutlook.com
john@traveloutlook.com 
Toll free:  855-RES-EXPERTS (855-737-3973)
International:  505-407-4075

.
Receive Your Hospitality Industry Headlines via Email for Free! Subscribe Here

To Learn More About Your News Being Published on Hotel-Online Inquire Here

  . Other Travel Outlook News:
Travel Outlook Premium Hotel Call Center Contracts with Sugar Bay Resort and Spa, U.S. Virgin Islands for Improved Conversions and Superior Customer Service / November 2012
Travel Outlook Central Reservations Service Hires Kennedy Training Network to Enhance its Reservations Process; Superior Customer Service to Benefit Hoteliers and Maximize Revenue / October 2012




To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch

Home | Welcome| Hospitality News |
Industry Resources

Please contact Hotel.Online with your comments and suggestions.