News for the Hospitality Executive
November 26, 2012 - Travel Outlook Premium Hotel Call Center has signed an agreement to provide reservations call services for Scottsdale Camelback Resort in Scottsdale, Arizona.
"This saves our clients money", says John Smallwood, Travel Outlook CEO, "and it also means that our team is able to see exactly what the hotel's operations team does when we book into the PMS. The goal is to book more reservations at a lower cost, and add-on GDS fees do not have to be part of that equation."
Travel Outlook employs a unique commission-only business model for most of its clients. “Our reservation specialists are paid on actual conversion,” says Smallwood, "so we are only compensated when the call is converted and the guestroom is consumed. We do not charge for cancellations, changes, or other services, and our hotel partners benefit from experienced hotel industry professionals while avoiding the additional expenses associated with salaried or hourly employees. In addition, our premium service is priced competitively."
About Travel Outlook: Travel Outlook partners with independent hotels, resorts and management companies to provide commissioned private label voice reservations. Its mission is to enhance the service levels, revenues and profitability of client hotels by providing timely, gracious and informed assistance to potential guests—resulting in the industry’s best conversion of reservation inquiries. Travel Outlook's reservations team is certified by the Kennedy Training Network. www.traveloutlook.com
About Scottsdale Camelback Resort: Scottsdale Camelback Resort is located within minutes of downtown Scottsdale and less than ten miles from the action of downtown Phoenix. Scottsdale is known for exclusive shopping, unique dining, world class golf courses and exciting outdoor recreational activities, and Scottsdale Camelback Resort is the perfect place for a family vacation. Our spacious villas are located in a quiet residential neighborhood, and feature upgraded amenities including a complimentary continental breakfast (restrictions apply), wood burning fireplaces, and whirlpool tubs. Each villa has a fully stocked kitchen, washers/dryers and private patio or balcony.
Chief Executive Officer
Travel Outlook Premium Hotel Call Center
Toll free: 855-RES-EXPERTS (855-737-3973)
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