News for the Hospitality Executive |
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“The
hotel was very decrepit and very old. In short, the word ‘dump’ fitted
the
“The
smaller money slot machines are always ‘broken.’”
“There are always waits for machines unless you go very early in the morning “The rooms were filthy and the employees were rude and unhelpful.” “Surly employees, dirty rooms and bland buffet food.” “This is the worst casino I have ever been to in my life!” November 9, 2012 - These are actual review comments out there for all to see. it only takes a five-second Google search on “worst casino reviews” to find them. Whether such comments are posted on a travel review site, on Facebook, or on a travel writer’s blog – and whether they’re about your property or the competition – you’d want to know. When you know what has dismayed or delighted guests, you have powerful insight into how to continually improve the guest experience – or how to capitalize on the competition’s shortcomings. You get honest answers to the perennial questions for hospitality organizations:
Trouble is, there is almost too much of this information. a typical casino contact center, for example, might generate 70,000 call center records in a single month. What human would want to read all those records? What human could make sense of it all in an objective and systematic way? To read the remainder of this white-paper please go to http://www.hospitalityupgrade.com/White-Papers/default.asp (registration required). About Hospitality
Upgrade & Hotel-Online
For 20 years, Hospitality Upgrade has been the
technology source educating hospitality professionals on the latest
technology developments through a magazine, online media and events. Hospitality Upgrade reaches more
than 32,000 subscribers in more than 109 countries. Hospitality Upgrade’s The CIO
Summit is an annual gathering of the highest levels from hotel
companies and management companies. Providing daily news information to
the hotel industry, the Hotel-Online website and daily email provide
industry leaders with the most relevant global news, trends, products
and services. www.hospitalityupgrade.com
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Contact: Geneva Rinehart Hospitality Upgrade [email protected] 678-802-5302 |