News for the Hospitality Executive |
The Woodlands (Houston), Texas, December 2012 … Benchmark Hospitality
International
has announced the launch of a new Global Revenue Support Center,
designed to
provide voice reservations solutions to customers of the company’s
resorts,
hotels and conference centers. The
The Global Revenue Support Center enables each Benchmark property to centrally manage its inventory so that customer service agents can sell in ”real time” and offer accommodations at current price demand. The Center also serves as the overflow alternative for each individual property’s reservations department during peak periods, loss of staffing, and after hours, thereby maximizing the capture and conversion of customer inquiries. “I am very pleased to announce Benchmark’s new Benchmark’s The “Call Center Application” software being used at the Global Revenue Support Center enables Benchmark to book reservations for all properties from any property utilizing one system. This facilitates cross-selling opportunities and capabilities. A daily reporting format provides an encapsulated overview of call conversions, calls handled, average room rates booked, revenue generated and guest length of stay. Lastly, staffing levels at each property can be monitored to ensure that the available levels of staffing exist for the anticipated volume of calls at all times of the day. About Benchmark Hospitality International Benchmark Hospitality International is a leader in the management and marketing of resorts, conference centers, hotels, and Personal Luxury Resorts & HotelsSM. The independent company, launched in 1980, is a worldwide organization operating properties in major metropolitan and resort destinations. Benchmark's international headquarters is located in The Woodlands, |
Contact:
Ken Ellens KEN ELLENS COMMUNICATIONS 201-758-2864 201-951-9511-Cell [email protected] |