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The 3 Most Dreaded "Seasonal" Words:
By Bob
Taylor December 12, 2012 While I’m way past the stage in
life where toy
assembly requires a reserved block of time on my Christmas Eve
calendar, I can
still recall the “joy” associated with the exercise. Good times,
indeed. (Candidly, just thinking
about those lovely, thoughtful instructions and microscopic parts still
sends
shudders down my eggnog-infused spine.) And
even though my kids and I are beyond that particular stage in life, I
have
concluded that my old Christmas Eve assembly rituals have applicability
beyond
the construction of doll houses and rockets and, in fact, speak to
similar
needs in the workplace.
For instance, can there be any
doubt about the
value and benefits of providing a picture or graphic of what it
should look like when you’re done? Imagine
trying to build little Sally’s “Magic Castle With Working Drawbridge”
with only
a couple of paragraphs of text or a list of required steps. In
fact, I’d be willing to bet that you’ll
reference the picture on the box as much as you do the piece of paper
labeled
"Instructions" (assuming you can find the ones in a language you
understand). Related Workplace
Tip #1: When helping team members envision the goal,
use a picture. Not just any picture, one
that helps them see
what it
will look like when you’re done.
Moving beyond the value and
benefit of a picture,
how much more likely are we to “get it right the first time” (i.e., no
left
over pieces or, as I taught my kids, “spare parts”) if somebody would
only
provide us with clear and plain instructions? After all, a picture may
help me
envision the end result, but it won’t tell me how to achieve it.
To do that, I need the step by step
construction logic … and another glass of eggnog. Related
Workplace Tip #2: Add a relevant and supporting picture to those clear
instructions and you’ll have
created a useable
Job Aid! Think
single piece of paper, readable type, basic illustrations and plenty of
whitespace.
Finally, and maybe it was just me, but I seem to recall that my Christmas Eve assembly rituals also brought with them significant anxiety and no small amount of stress. Was the angst I felt the result of my inability to manipulate the various pieces and parts? Or my failure to anticipate how long the glue really needed to dry before the toy could support its own weight (and not implode into an unrecognizable pile of plastic rubble)? Perhaps. However, with the benefit of hindsight, I suspect my assembly-related stress was directly attributable to a result of two factors: my sincere desire to do a good job and the realization I only had a little time with which to accomplish unfamiliar tasks. In other words, I had scheduled these important tasks in such a way that, if anything went wrong, I’d have little or no ability to recover. I’m not sure when I realized you could actually assemble things prior to Christmas Eve, but I know it came late in life. Related Workplace Tip #3: Don’t wait until the last minute to tackle the difficult stuff! While it may be gratifying to check the easy things off your list, avoiding the “uncomfortable” can kill you. You know, this has actually
been kind of cathartic
for me. I used to bear a fair amount of resentment towards the sick,
twisted
toy makers of yesteryear. For all the
blood, sweat, and, yes, even tears, that I put into building "Malibu
Gidget's Beachfront Villa with Authentic Granite Countertops and
Working Mini
Espresso Maker" or "G.I. Somebody’s Nuclear Sub with Real
Articulating Hydraulic Torpedo Launchers," can you really blame me?
But lo and behold, I (and, hopefully, YOU)
have now actually learned a little something from those trying days
(beyond the
proper bourbon to eggnog ratio). Or, at
least gotten a couple of good reminders: relevant graphics + thoughtful
supporting instructions + a manageable timeline = a higher probability
of
happiness for you and your loved ones.
Because we can't say it too many times, from your friends at Orgwide … Merry Christmas, Season’s Greetings, and Happy Holidays! About the Authors: Bob
Taylor,
co-founder and CEO of OrgWide Services, brings 30 years of hands-on
management,
real-world leadership, and business experience to our
organization. Bob's
enthusiasm and commitment for developing skills in others has resulted
in a
synthesis of a business and personal philosophy that culminated in the
inception of Orgwide. A former Sr. Manager in FedEx's
world-recognized
Leadership Institute, Bob learned the leadership trade by practicing
and
applying his lessons in the trenches. After an impressive career
in
operations at FedEx, Bob was invited back to headquarters to train and
develop
other leaders. Bob was rewarded for his contribution to the
success of
the Leadership Institute and its students when he received the
company's most
coveted award for individual contribution, the Five-Star Award for
Excellence. In 1995, Bob elected to open RFTaylor & Company,
a
management consultancy serving such corporate clients as Emerson
Electric,
FedEx, Hilton Corporation, and Nike, Inc., to name a few.
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Contact: Jim Hartigan Chief Business Development Officer & Partner OrgWide Services 165 N. Main Street, Suite 202 Collierville, TN 38017 office: 901.850.8190 Ext. 230 mobile: 901.628.6586 [email protected] www.orgwide.com |