News for the Hospitality Executive |
“We reviewed property operations at all our hotels and found we had too many paper checklists for operations and equipment; we knew we could be more efficient,” said David Coe, facilities and purchasing manager for The North Central Group. “Our goal was to use mobile technology to eliminate paperwork as much as possible and establish real-time company-wide communications for faster response to guest requests. We also saw great value in automating processes for equipment maintenance and safety checklists.” NCG’s team tested several hotel management systems to evaluate functionality, ease of use, and price to make its decision. Coe said, “We wanted a system that made the job easier and supported our ‘green’ policies.” In mid-2011, NCG implemented hotel SystemsPro hotel ServicePro helps guest service scores jump 5.5% year-over-year for 26 hotels
“Our operations team says hotel ServicePro is the best automation tool they have ever used.” The North Central Group’s properties also use the system’s alert capability to personalize guest service. “If a guest arrives before their room is ready, we ask if they would like us to contact them when it is available,” said Gavin Matteson, assistant general manager at NCG’s Fairfield Inn & Suites Madison East. “We can contact them with hotel ServicePro by text message or email. The guests know we will notify them, so they can leave the property and relax.” Matteson noted, “I was the property engineer prior to becoming an assistant general manager. I uploaded all equipment specs, warranties, manufacturers and distributors into hotel ServicePro so incoming engineers would have the information. Retaining equipment data is a big advantage of hotel ServicePro’s cloud platform. Now our team does not have to look for serial numbers on the chillers or PTAC units or rely on institutional memory. The system works great with mobile tablets which are perfect for inspections.” Coe, said, “It is valuable that I have access to all equipment records in one database. If there is a problem with a piece of equipment, I can check those models across our portfolio to see how they perform. This saves time because we can keep every unit’s replacement on record to make it faster to update equipment.” “hotel ServicePro improved our guest service processes, maintenance and safety inspections, and other procedures,” Coe said. “hotel SystemsPro View a demonstration here to learn more about hotel ServicePro’s features and benefits. About The North Central Group Founded in 1981 by Chairman David Lenz, The North Central Group is one of America’s foremost developers, owners, and operators of focused-service and extended-stay hotels. Its 26 company-owned hotels are primarily located in the Southwest and Midwest, concentrating on upscale select service hotels within the Hilton and Marriott family. About hotel SystemsPro hotel SystemsPro is a technology innovator operated by hospitality professionals that helps clients increase sales, reduce operating costs and efficiently manage assets. The company’s suite of high performance, web-based, true enterprise property solutions include extensive reporting capabilities to empower hotel teams to generate revenue via tools that cost-effectively provide a higher quality guest experience. hotel SystemsPro solutions scale across all properties and any flag. They evolve to assist hotel professionals in meeting their markets’ ever-changing needs. Whatever the size of the property or its challenges, hotel SystemsPro solutions do the heavy lifting for hotel operators to streamline operations and boost staff productivity and profitability. Products include: hotel SalesPro - A multi-property, mobile-ready web-based sales and catering system that provides scalable functionality and a wide variety of reporting options that increase sales efficiency for hotel chains and independent properties. hotel ServicePro - An economical hotel maintenance solution that preserves property asset value and improves guest service. It automates the communication, scheduling, tracking and reporting of tasks that surround best practices, guest requests, safety requirements, preventive maintenance and equipment management. hotel WebSpace - An online marketing solution that enables properties to increase their web presence and convert browsers to buyers on search engines like Google, Yahoo and Bing. For more information, please visit www.hotelsystemspro.com. |
Contact: The North Central Group 1600 Aspen Commons, Suite 200 PO Box 620994 Middleton, WI 53562-0994 Phone: 608-836-6060 Fax: 608-836-6399 Email: [email protected] Edie Chandler Lowe Senior Vice President 280 Interstate North Circle, Suite 600 Atlanta, GA 30339 Phone: (770) 303-9911 or Toll free: (877) 263-3645 Email: [email protected] www.hotelsystemspro.com Media Contact: Julie Keyser-Squires, APR Softscribe Inc. 180 River Springs Drive NW Atlanta, GA 30328 Phone: (404) 256-5512 Email: Julie(at)softscribeinc.com www.softscribeinc.com |