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SuiteLinq Identifies Top 10 Services for In-Room Tablet Deployment
that Increase Efficiency, Revenue & Loyalty

 
SuiteLinq's Q | Touch platform puts all hotel amenities and on-site commerce
opportunities in front of guests comfortably on a branded tablet application,
making hotel services more accessible


Exton, PA — Sept. 20, 2012 — A recent Tnooz article, title “How to Optimize the Mobile Travel Experience,” reports that tablet computers continue to gain mainstream adoption, with 55% of all mobile bookings now coming via tablet devices, according to Travelocity statistics. The key for successful hotel deployment is to “recognize tablets as a distinctive channel and create relevant and unique experiences that connect with the 'on the couch' mindset of the tablet user.” SuiteLinq Inc., the leading single-source provider of in-room, on-site and mobile content, connectivity and commerce to hotels, has identified the top 10 services that hotels should feature via an in-room tablet offering in order to remain competitive.
 
Today's travelers are demanding content at their fingertips, and they want it in an easily accessible format that is larger than their smartphone but more comfortable to use than a laptop, especially when lounging on the bed or sitting in an easy chair,” said Craig Ziegler, SuiteLinq President. “Our customers are realizing tremendous usage rates and added revenues with SuiteLinq's Q | Touch™ in-room tablet platform. The top 10 service features incorporated are designed to enhance the overall guest experience while driving revenues via on-site commerce, promotions, and advertising opportunities.”

Top 10 Q | Touch Tablet Services:
  1. Guest Services:  Present concierge services, food-and-beverage promotions, restaurant reservations, room-service ordering, wake-up call, housekeeping requests, surveys, and more.
  2. Integration-Ready POS:  Connect spa management systems, ticket purchasing, and similar reservation-booking engines enabling commerce from the room.
  3. Message Center & Marquee: Engage in two-way messaging between staff and individual rooms, floors, group codes, or the entire property.
  4. My Account: Allow access to folio review, express check-out, loyalty program integration, parental controls, and language preferences.
  5. Travel Info: Display flight tracking, local weather, local traffic, world time, boarding pass printing, and airline and transportation information.
  6. Maps and Wayfinding: Help your guests travel from point A to point B by offering easy to navigate wayfinding tools. Identify hotel outlets, meeting rooms, recreational facilities, and surrounding area activities.
  7. Business Services: Provide Microsoft® Word, Excel, PowerPoint file creation and sharing plus from-room document printing.
  8. Social Media: Drive new followers and use positive posts as content to drive on-site venue patronage.
  9. Embedded rich media advertising:  Invite third parties and local retailers / entertainment venues to share in revenues by promoting their services to your guests.
  10. Booking Engine: Entice your guests to make a reservation for their next stay at your hotel offering rewards for immediate booking while they are thoroughly engaged in their stay experience. 
“Any service the hotel offers that contributes directly or indirectly to loyalty and the bottom line should be offered via the in-room tablet,” Ziegler said. “Today's travelers are used to transaction-based mobile prompts, and they are looking for ways to engage with the hotel to improve upon their experience. These 10 services are proven to generate more on-premise revenues by connecting guests to commerce-driven programs and promotions. In the case of integration-ready POS services and embedded rich-media advertising, partnering with relevant third party businesses and services positively impacts the bottom line.”

By integrating Q | Touch with SuiteLinq’s Q | Console content-management system, hotels can easily streamline content, services and performance analytics across all devices. Data is then stored off premise in Microsoft's scalable, cloud-based Azure solution which serves as an integration hub, capable of communicating with other Microsoft platforms.  
 
“At the end of the day, when hotel guests want comfort and convenience, we are finding that tablets are the mobile device of choice,” Ziegler said. “Our customized Q | Touch in-room devices are easy to install, easy to manage, easy for your guests to use, and the most feature-rich and flexible interactive devices available. It’s the ideal way to put all hotel amenities and on-site commerce opportunities in front of guests when they are ready to engage – and buy.”

About SuiteLinq:
SuiteLinq is your single-source solution for deploying and managing a full “suite” of in-room, on-site, and hand-held digital amenities designed to engage hotel guests in your brand experience. Our IPTV, IPVOD, mobile, desktop, laptop, tablet, and touch-screen products are completely integrated and commerce-ready. For hotel guests, SuiteLinq makes it easy to stay entertained, explore, and spend more during their stay. For the property, SuiteLinq opens the door to getting the most out of POS, PMS, and CRM systems – putting them into action to power the targeted marketing and on-site commerce that make guests feel recognized and rewarded throughout their stay and beyond, generating long-term value.

The SuiteLinq interactive platform consists of six modular components:
  • Q | VisionTM - offering free-to-guest programming and Video-On-Demand via IPTV;
  • Q | LinqTM - delivering  a feature-rich interactive portal via local HSIA  and WiFi connectivity;
  • Q | MobileTM - driving on-site amenity purchases via a mobile app for iPhone, Android, Win Phone 7, Blackberry, iPad and similar tablets;
  • Q | TouchTM - presenting content via in-room and public area desktops, kiosks and Microsoft SurfaceTM multi-touch/-user interactive devices;
  • Q | ConsoleTM - deploying and managing content, services and performance analytics on all these devices via SuiteLinq's Content Administration System; and
  • Q | GamingTM - turning casino guestrooms into personal gaming parlors (where law allows) and opening new revenue streams on existing digital slot machines.
SuiteLinq collaborates with premier industry innovators to deliver an ecosystem of integrated technologies and digital services. Corporate headquarters are located at 841 Springdale Drive, Exton, PA, 19341. For more information, visit www.suitelinq.com. SuiteLinq is a proud member of the LINQ360 Innovation Center powered by Microsoft located at 9555 Hillwood Drive, Las Vegas, NV, 89134. To learn more, visit www.linq360.com.
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Contact:

Barb Worcester
PRPRO / SuiteLinq PR Agent
Tel: (440) 930-5770
barbw@prproconsulting.com

Jennifer Greenjack
SuiteLinq / Marketing Manager
Tel:  (610) 917-3863 ext. 341
jgreenjack@suitelinq.com

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Also see: SuiteLinq Engaging Guests, Driving Revenues with Q | Mobile™ / June 2012

SuiteLinq Forms Global Alliance with Swisscom Hospitality Services; Swisscom Hospitality to sell, service and maintain SuiteLinq's dynamic, enterprise-wide digital guest amenities platform across EMEA and Asia-Pacific, plus support SuiteLinq in the Americas / June 2012

LINQ360 Partners Showcasing Technology Collaboration at HITEC / June 2012

SuiteLinq Showcasing Hospitality's Most Complete On-Site + Mobile Content, Connectivity & Commerce Tools at HITEC; Visit SuiteLinq in Booth #1835 / June 2012

Revel Resort Opens with SuiteLinq; The 20-Acre, $2.4 billion Lifestyle Resort on the Atlantic City Boardwalk is featuring the state-of-the-art SuiteLinq interactive guest-services and entertainment platform / April 2012

SuiteLinq Taps the Talents of Steve Geltman to Drive Content and Sponsorship Sales for its All-In-One Digital Content, Connectivity & Commerce Platform / March 2012

SuiteLinq Now Delivering Digital Content, Connectivity & Commerce on One Enterprise-wide, Modular Platform / February 2012

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