Hotel Online
News for the Hospitality Executive


   

'Haute’ technology - Sofitel Sydney Wentworth says ‘Bonjour' to HotSOS


Sydney, Friday 28, September 2012 – Sofitel Sydney Wentworth hotel has made a high tech investment to enhance its distinctive French influenced hospitality, contracting McLaren Technologies to install the industry leading Hotel Service Optimization System, HotSOS, from global solutions provider, MTech.
 
A flagship property within the worldwide Sofitel Luxury Hotels portfolio, the Sofitel Wentworth Sydney is renowned for its contemporary elegance and iconic heritage-listed architecture. Sofitel Sydney Wentworth’s General Manager, Ian Alexandre, said he selected McLaren Technologies to help find a solution for his front and back-of-house teams to communicate more efficiently and effectively, with guest satisfaction the top priority.
 
“As a modern hotelier I recognise that the future of extending impeccable and ‘time-honoured’ service is no longer in the hands of a front desk manager or concierge alone.
 
“To provide cutting-edge service, a hotel must invest in an equally outstanding and reliable technology infrastructure to support the intricate hotel microcosm. Accurate and timely information sharing between departments and staff is where HotSOS will really prove its value time and time again.”
 
HotSOS is the industry’s most advanced guest tracking solution. An automated preventive maintenance and task management system, HotSOS improves service order and guest request resolution, ensuring optimal service in line with Sofitel Sydney Wentworth’s luxury hospitality standards.
 
McLaren Technologies Managing Director, Matthew White, said, “HotSOS is ideal for hotels like Sofitel Sydney Wentworth looking to automate, streamline and update their internal task management network.”
 
“The team at Sofitel are focused on delivering a superior guest experience and understand that modern technology has an important place in the process. Support from a fresh and user-friendly guest tracking solution like HotSOS is priceless when taken in context of guest feedback and preventative maintenance.”    
 
For more information about McLaren contact sales@mclarenint.com or visit the website http://www.mclarenint.com.  
 
About McLaren Technologies Asia Pacific Pte Ltd.
McLaren, headquartered out of Singapore and Sydney, Australia is one of the Asia Pacific’s leading providers of SaaS based technology solutions for hotels, resorts and visitor based environments.  McLaren delivers a range of “best of breed” SaaS products, solutions and services from the world’s foremost providers of hospitality technology. McLaren’s customers span the world’s leading hotel companies including the InterContinental Hotel Group, Starwood Hotels and Resorts, Hilton Worldwide, Accor Hospitality, MGM, Four Seasons, Peninsula, the Mandarin Oriental Hotel Group and Hyatt Hotels and Resorts. McLaren is the leader in delivering 100% customer satisfaction, application usage and system operability.   Supporting customers across the Asia Pacific, the Middle East and Africa McLaren support features a highly skilled team of Engineers and Product Specialists. For more information about McLaren contact sales@mclarenint.com or visit the www.mclarenint.com.      
 
About MTech
Since 1993, MTech has developed and installed technology solutions to help hotels work smarter — not harder. A division of Newmarket® International, Inc., MTech serves more than 2,300 hotels in 61 countries. Focused on improving guest services by enhancing operational efficiencies, MTech offers HotSOS, PMWorks, REX and Libra OnDemand. Today, MTech products are enterprise level, SaaS solutions that deliver maximum value with limited investment. MTech also provides consulting and training services to help customers increase revenue, lower costs, and improve customer and guest satisfaction. MTech serves its customers from data centers in Manassas, VA, Hong Kong, HK, and Miami, FL where the company headquarters is located. For more information, please visit www.m-tech.com. For more information on Newmarket International, please visit www.newmarketinc.com.
 
About Sofitel Sydney Wentworth
Sofitel is the only French luxury hotel brand with a presence on five continents with 120 addresses, in almost 40 countries (more than 30,000 rooms). Sofitel offers contemporary hotels and resorts adapted to today’s more demanding and more versatile consumers who expect and appreciate beauty, quality and excellence. Sofitel Sydney Wentworth is the flagship for the brand in Australia, offering a genuine experience of the French “art de vivre” for both business and leisure guests. Located on Phillip Street in the CBD, the hotel is also close to high street shopping, and a short walk to the NSW Art Gallery, the Rocks and Circular Quay. For more information, visit www.sofitelsydney.com.au


.
Contact: 

Grant McNicol
Marketing Director
Tel: +61 2 9231 5320
Fax: +61 2 8915 1358
Email: marketing@mclarenint.com
www.mclarenint.com


.
Receive Your Hospitality Industry Headlines via Email for Free! Subscribe Here

 
To Learn More About Your News Being Published on Hotel-Online Inquire Here
 
Also See: Legendary Service Ethic Inspires HotSOS Solution at the Sofitel Legend Metropole Hanoi / June 2012

Hilton Brisbane Continues Upgrade Theme with HotSOS Technology 'Refurb' / June 2012

High-Tech Solutions Support Pedigree of Service at the InterContinental Singapore Hotel / May 2012

Pan Pacific Nirwana Bali Resort 'tees' up technology upgrade with McLaren Technologies / May 2012

Grand Hyatt Hong Kong Teams With McLaren Technologies For New Tech and Task Management Upgrade / March 2012

McLaren Implements Technology 'Jazz' Up At Conrad Hong Kong Hotel / March 2012

Verizon Wireless and MTech Bring Enterprise Level Messaging to the Hospitality Business; HotSOS customers can now use any Verizon Wireless phone for dispatching service orders and achieving fast, reliable delivery of messages / December 2011

Newmarket International, Inc. Acquires MTech / November 2011

DAPage Provides Gateway Between Two-Way Radios and HotSOS; Kenwood now joins the MTech family of supported devices allowing more options to customers using its Hotel Service Optimization System / October 2011

MTech Adds HotSOS Functionality to Help Hotels Protect Against Legionnaire's Disease; To better respond to potential problems with stagnant water remaining in sink pipes in vacant guestrooms, MTech is addressing the potential health issue within HotSOS's Winter Release / October 2011

MTech Surpasses 2,000 Hotel Milestone; As the leading provider of guest-response, asset protection and workflow automation solutions nearly all the top names in hospitality trust MTech to help them improve guest experiences / September 2011

MTech Partners with SuiteLinq to Respond More Quickly to Guests' Service Requests; Seamless integration of MTech's Hotel Service Optimization System to the SuiteLinq marketing platform delivers the ultimate experience for guests and new revenue streams for owners / September 2011

Loews Hotels Migrating to MTech's HotSOS; The luxury hotel brand is now upgrading to MTech's Hotel Service Optimization System to heighten its already superior service delivery / Augsut 2011

McLaren Technologies Delivers the Latest in Guest Service Technology from MTech to the Internationally Renowned InterContinental Grand Stanford Hong Kong / June 2011

The Peabody Orlando Proactively Controlling Energy via MTech/Control Green Integration / May 2011

MTech's REX/Axxess Integration Fulfilling Guests' Requests for Service/No Service / April 2011

MTech / INNCOM Integration Streamlining Room Turns at Bardessono / March 2011

Droid™ Does . . . H2GO; MTech adds Android Device Support to its mobile HotSOS platform / January 2011

MTech Seeking Software Analyst/Developers to Support Growth; Miami-based company is growing its team to better handle its portfolio of hospitality applications, including HotSOS, REX, PMWorks and more . . . / November 2010

Guest Scores Rise for Platinum Hotels with Deployment of MTech's PMWorks; MTech's popular preventive maintenance solution is being used across all Platinum Hospitality Management properties; Since PMWorks was deployed, guest-service scores have soared / November 2010

Premier Hospitality Management Raising Productivity with PMWorks; Developed by MTech, the Web-based preventive maintenance solution maintains and extends the effective life of furnishings, fixtures and equipment at all 17 Premier Hospitality Management hotels / October 2010

Droid Does . . . REX: MTech adds Android Device Support to its Room Expeditor Tool; REX already running on iPod Touch and iPhone / June 2010

REX Room Expeditor from MTech Named 'Most Innovative Hospitality Technology' by HTNG / March 2010
.

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch

Home | Welcome | Hospitality News
| Industry Resources

Please contact Hotel.Online with your comments and suggestions.