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Nobody Asked Me, But... No. 91

Drop In European Travel to the U.S.; AAHOA Needs to Level the Playing Field;
Expand the Javits Center; At Long Last, Cleaner Hotel Rooms; Litigation Support Services;
Quote of the Month

 
By Stanley Turkel, CMHS, ISHC
July 9, 2012

1.  Drop in European Travel to the U.S.
In the first five months of 2012, travelers from European countries booked 1.1% fewer rooms in the U.S. compared to last year.  This is a sharp decline from 2011 when European bookings increased by 13.7% over 2010.

2.  AAHOA Needs to Level the Playing Field
Contrary to the position of Hotel Business magazine (June 7, 2012), which urged AAHOA to "back off the criticism of brand executives", I believe that AAHOA needs to push harder to overcome the sharply one - sided franchisor advantage.  Just in case you need substantiation of this position, take special notice of the typical franchise agreement in which most hotel franchisors, in addition to nonnegotiable termination and encroachment positions, have the ultimate power to arbitrarily:
  • impose higher fees
  • grant new franchises (similar or sister brands) anywhere at its sole discretion
  • impose new physical and design requirements
  • mandate sole - source procurement
  • reduce service to franchisees
  • sell, merge or consolidate the franchise organization
  • impose exorbitant liquidated damages in the event of termination
  • restrict a franchise owner's freedom to sell his or her property
  • require personal guarantees from owners of franchised hotels
  • sell market data, including the names, addresses and preferences of millions of hotel guests
  • control the membership and agenda of the in - house franchise advisory council
  • expand marketing and reservations funds without an independent audit and full disclosure
  • change rules regarding training, technology upgrades, frequency programs, guest discounts, required franchisee services, quality standards, etc.
Impertinent Question:  Given these circumstances, shouldn't AAHOA intensify its criticism of brand executives?

3.  Expand the Javits Center
Now that the negotiations between Governor Cuomo and Genting have ceased for a new convention center at the Aqueduct Racetrack in Queens, proper attention can be given to expansion of the Javits Center.

One idea is to connect Javits to Pier 76 with a skywalk over the West Side Highway.  Pier 76 now home to the Police Department's tow pound garage and stables.  This massive development project would include a Las Vegas - style casino, hotels, a retail mall, or public park and an 800 - car garage along the Hudson River.

4.  At Long Last, Cleaner Hotel Rooms
Best Western International has recognized that hotel guest rooms need far better attention paid to cleanliness.  Their "I Care Clean" program has been installed in 700 Best Western hotels in the United States and Canada with the remaining 1,500 hotels to follow by the end of 2012.

Housekeepers are equipped with ultraviolet sterilization wands and inspection black lights.  The wands are used to sterilize high touch points in the guestroom such as telephones, alarm clocks, light switches, door handles, bathroom fixtures and TV remote controls.  The black lights are used to detect any biological matter or food particles anywhere in the room that the human eye cannot see.  In addition, Best Western has begun using a custom - designed remote control adapted from models used in hospitals that are easier to clean and disinfect after each guest stay.  To alert guests that the new remotes are germ free, they are placed in special biodegradable sleeves that is discarded after each use.  Similarly, an extra pillow and blanket are now being stored in the same kind of biodegradable bags to alert guests that they have been thoroughly cleaned.

Impertinent question in search of a pertinent answer: When will other hotel companies improve the cleanliness of their guestrooms?

5.  Litigation Support Services
Since 1992, I have provided hotel expert services to attorneys involved in hotel - related litigation.  My extensive hotel operating experience can be helpful to attorneys who are litigating cases that involve:
  • Hurricane damage and/or business interruption cases
  • Franchisee/franchisor disputes
  • Management contract disagreements
  • Wrongful deaths
  • Fire and other catastrophes
  • Slip and fall accidents
Since more than 65% of U.S. hotels are franchised, a hotel expert should be thoroughly familiar with franchise license agreements and franchise disclosure documents.  I am one of the most widely - published hotel consultants in the United States with more than half of my 200 plus published articles dealing with franchising.

A knowledgeable hotel expert can offer an attorney a better understanding of hotel industry standards and practices.  I provide thorough research, expert report writing, thoughtful testimony and indispensable litigation support assistance.

6.  Quote of the Month

How to Stay Young
  1. Avoid fried meats which angry up the blood.
  2. If your stomach disputes you, lie down and pacify it with cool thoughts.
  3. Keep the juices flowing by jangling around gently as you move
  4. Go very light on the vices, such as carrying on in society.  The social ramble ain't restful.
  5. Avoid running at all times.
  6. Don't look back. Something might be gaining on you
                            Leroy Satchel Paige

Reviews of My New Book:  "Built to Last: 100+ Year-Old Hotels in New York"
  • "passionate and informative"
                 The New York Times
  • "You have done an amazing job... your research into the history.... of these properties embellishes the topic immensely"
                Stephen Rushmore, President, HVS International

It's easy to order the book.  Just visit www.centuryoldhotelsinnewyork.com


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Contact: 

Stanley Turkel, MHS, ISHC
917-628-8549
stanturkel@aol.com
www.stanleyturkel.com


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Also See: Nobody Asked me, But...No. 90; Governor Cuomo's March of Folly; Origin of Memorial Day; Hotel History: Fisher Island Hotel & Resort; Quote of the Month / Stanley Turkel / June 2012

Nobody Asked me, But...No. 89; The Beat Goes On; Good News: U.S. Hotel Profit Recovery; Surprise: Nearly Half of NYC Hotel Developments are Outside Manhattan; Hotel History: The Mission Inn, Riverside, CA; Quote of the Month / Stanley Turkel / May 2012

Nobody Asked me, But...No. 88; California's Level Playing Field Act of 2012; Rooftop Urban Gardening; Belleview Biltmore Hotel Reprieve; Quote of the Month / Stanley Turkel / April 2012

Nobody Asked me, But...No. 87; Expand the Javits Center Cost-Free; Is This the Science or Art of Brand Management? Hotel Histories; Quote of the Month / Stanley Turkel / April 2012

Nobody Asked me, But...No. 86; Choice’s Settlement with AAHOA; Don’t Demolish the Javits Center; NYC & Company’s Successful Marketing Strategy; Quote of the Month / Stanley Turkel / March 2012

Nobody Asked me, But...No. 85; Praise for President Obama's Travel & Tourism Strategy; Proposed Queens Convention Center is a Poor Idea; Hotel Rooms and Floors Created Just For Women; Quote of the Month / Stanley Turkel / February 2012

Nobody Asked me, But...No. 84; EB-5 Visa For Immigrant Investors; The Pistilli Lecture; A NYC Hotel Bargain; 'Built To Last'; Quote of the Month / Stanley Turkel / January 2012

Nobody Asked me, But...No. 83; Congratulations To Lodging Hospitality Editor Ed Watkins; Did You Hear About 'Airbnb'?; A Sows Ears Becomes a Silk Purse; On The Verge; Quote of the Month; Give This Perfect Gift for The Holiday Season / Stanley Turkel / December 2011

Nobody Asked me, But...No. 81; AAHOA Strikes Back; Would You Believe Such a Study? Independent Franchisee Associations On The Rise; Quote of the Month / Stanley Turkel / October 2011

Nobody Asked me, But… No. 80; Impertinent Questions Still in Search of Pertinent Answers; Questions for 32,500 Franchised Hotel Owners; Quote of the Month / Stanley Turkel / September 2011

Nobody Asked me, But… No. 79; Relevant Brand Management?; Save the Belleview Biltmore Hotel; The Magical Americana of New York; Quote of the Month / Stanley Turkel / August 2011

Nobody Asked me, But… No. 78; AAHOA Chairman Hits a Home Run; Universal Franchisee Bill of Rights; HomeSpun; Quote of the Month / Stanley Turkel / July 2011

Nobody Asked me, But... No. 77: Public Relations Trumps Common Sense; Nobody Does It Better; Plaza Hotel’s Oak Room to Close; Pay Attention to State Franchise Laws; Quote of the Month / Stanley Turkel / June 2011

Nobody Asked me, But... No. 76: Empire State Building's 80th Anniversary and the Waldorf-Astoria; "Defying Time: 100+ Year-Old Hotels in New York"; Impertinent Question Seeking a Pertinent Answer; Wyndham Hotel Group Reports; Save the Belleview Biltmore Hotel; Quote of the Month / Stanley Turkel / May 2011

Nobody Asked me, But… No. 75: Blackstone Reportedly Prepping Hilton for Flotation; Things Are Seldom What They Seem, Skim Milk Masquerades As Cream; Quote of the Month; First Announcement / Stanley Turkel / April 2011

Nobody Asked me, But… No. 74: The Triumph of Public Relations; Helpful Hotels; Court Rules Holiday Inn Commits “Reprehensible Fraud”; Quote of the Month / March 2011

Nobody Asked Me, But… No. 73: Impertinent Question Still Seeking a Pertinent Answer; The Fountain of Old Age; Quote of the Month / Stanley Turkel / February 2011

Impertinent Question In Search of a Pertinent Answer; Does The Industry Really Need Another Brand?; Hilton’s Hands Get Slapped in Starwood Settlement; China- Based Developers Buy U.S. Hotels; Quote of the Month / Stanley Turkel / January 2011

Nobody Asked Me, But… No. 71 - Impertinent Questions Still Seeking Pertinent Answers; The Baseball Business…Where Next?; Quote of the Month / Stanley Turkel / December 2010

Nobody Asked Me, But… No. 70 -John Q. Hammons, Impertinent Question, Quote of the Month / Stanley Turkel / November 2010

Nobody Asked Me, But… No. 69 - Large Banks Creating Crisis For Hoteliers; Are Room Telephones Obsolete? / Stanley Turkel / October 2010

Impertinent Questions in Search of Pertinent Answers; BlueMauMau.org: The Best Franchise Website; Free Wi-Fi at Top of Amenity List / Stanley Turkel / September 2010

Nobody Asked Me, But… No. 67 : Stanley Turkel's Review of Budget/Economy Hotels Following a Three Week Pennsylvania Road Odyssey / Stanley Turkel / August 2010

Nobody Asked Me, But… No. 66 : Recognizing Three Hotel Industry Experts Whose Accomplishments Are Unique - Bjorn Hanson, Peter Greenberg and Richard Warnick / Stanley Turkel / July 2010

Nobody Asked Me, But… No. 65: A Well-Deserved Compliment for Steve Rushmore; Impertinent Questions in Search of Pertinent Answers / Stanley Turkel / June 2010

Nobody Asked Me, But… No. 64: Best Western Finally Makes a Move; Cuba, The Caribbean’s Hottest Destination / Stanley Turkel / May 2010

Nobody Asked Me, But - No. 63: Can Airlines Learn From Hotels?; Memo to Ian Schrager / Stanley Turkel / April 2010

Nobody Asked Me, But No. 62 / Do the Radisson Franchisees Agree with Carlson's billion-dollar Makeover Program? At Last: A Win-Win Victory for Tourism; Congratulations to the Harris Rosen Foundation / Stanley Turkel / March 2010
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