News for the Hospitality Executive |
Complimentary Training Seminars with Dr. Bryan K. Williams!
As
a special gift for attending the tele-seminar,
you will also receive a discount code to get 20% off all the
merchandise in our
online
store.
________________________________________________________________________ Lead
Me: Two Keys to Empower &
Inspire Your Team to Provide World-Class Service 10AM-10:45AM
EST (*This tele-seminar will be ideal for anyone in a leadership
role.) Here
are two of the key points that will
be covered: ·
Tips to implement an empowerment culture ·
Six Things that Inspire People at Work Two
Ingredients of Engaging Service 2PM-2:45PM
EST (*This tele-seminar will be ideal for the entire industry.) Here
are two of the key points that will
be covered: ·
Three Ways to Honor Your Customers ·
Four Steps to Honor Your Role __________________________________________________________________________ Since
this will be a "tele-seminar" and
not a webinar, no computers are needed. All you will need is a
phone
line to access the session! Once
you complete the quick registration process,
the tele-seminar details will be emailed to you within 1 hour. The
discount
code for the online store will be sent to you within 2 days of
attending the
event. Thanks so much for your
presentation on '"Delivering
World Class Service" at our recent Officers' Meeting.
You delivered a terrific presentation with
great energy, great humor and great points. It
was important for our group to be reminded of some of
the important
fundamental principles of client service but also to learn new concepts
like
your "Double-Platinum
Rule" and your distinction between function
and purpose. Thanks again. We look forward to working with you again in
the near future.
I wanted to thank you for the
excellent presentation my
Tasting Room Staff attended in Sonoma this past Spring! We are true
“double
platinum” believers and still feel energized by your positive
messaging. We are
entering high season this month and I see the extra bit of effort each
server
extends when they step out on the floor. Engaged, Own it, and Double
Platinum
is all we have to say to each other to step it up. Very powerful!
--Kristin
Wastell, Ravenswood WineryAbout Bryan K. Williams Dr. Bryan K. Williams is the Chief Service Officer of B.Williams Enterprise, and the author of Engaging Service: 22 Ways to Become a Service Superstar and Work Like You Own It! 20 Ways to Go From Meeting to Exceeding Your Customers’ Expectations. Bryan’s passion is world-class customer service, and has facilitated workshops and delivered keynotes all over the world for various companies. He speaks on a variety of topics related to service excellence, employee engagement, and organizational improvement. As a consultant, Bryan works closely with companies to design, develop, and implement sustainable service strategies. His company’s online store includes a growing collection of customer service products that are well-suited for your training library.
Both of Bryan’s books can be purchased at http://shop.bwenterprise.net/ |
B. Williams Enterprise, LLC Website: www.bwenterprise.net Email: [email protected] Facebook: BWEnterprise Twitter: @bwenterprise Phone: 240-401-6958 |