|
Ithaca,
NY, August 1, 2012 – A
study published in the August 2012 Cornell
Hospitality Quarterly (CQ) identifies certain corporate cultures
that are connected to favorable hotel operating results—and other
cultures that
seem to hold down revenues. The study, "The Relationship among Corporate
Culture, Strategic
Orientation, and Financial Performance," was conducted by HyunJeong
(Spring) Han, who was a visiting scholar at the Cornell School of Hotel Administration.
By
special arrangement with Sage Publications, the article is
available at no
charge from the Cornell Center for Hospitality
Research,
which produces the CQ
in conjunction with Sage.
Based on an analysis of hotels in Korea, Han's study identified combinations of corporate culture and strategic orientation that contributed to enhanced financial performance for these hotels. Certain cultures were associated with better financial results than others. The innovation-oriented "Adhocracy" culture, for instance helped hotels do better than the tradition-bound "Hierarchal" culture. The family-oriented "Clan" culture was also successful for these Korean hotels, while the transaction-oriented "Market" culture did not do as well. Well chosen strategic orientations moderated and improved financial results for some of the cultures, but again not all strategies or cultures improved the hotels' revenue performance. The opportunity-seeking approach of a "leading" strategic orientation drove favorable financial results for the Clan and Adhocracy cultures, for example, but did not help the Market or Hierarchy cultures. Other strategic orientations also supported positive financial results, including "future-analytic" and "defensive" strategies. On the other hand, the discounting-oriented "aggressive" strategic orientation returned negative financial results to all hotels in this sample. Han, who is now a professor at the Higher School of Economics at the National Research University, Moscow, Russia, presented her findings at QUIS 12, the International Research Symposium on Service Excellence Management, which was hosted at Cornell University. The August CQ presents seven QUIS 12 research studies, reviewed under the direction of guest editor Rohit Verma, professor of service operations management at the Cornell School of Hotel Administration. About the Cornell Hospitality Quarterly The primary objective of the Cornell Hospitality Quarterly is to publish articles that provide timely and actionable prescriptions for hospitality management practice. The articles we publish are based on important industry challenges that are examined using rigorous methods of inquiry. The content addresses a broad range of topics that are relevant to hospitality, travel, and tourism contexts. About The Center for Hospitality Research A unit of the Cornell School of Hotel Administration, The Center for Hospitality Research (CHR) sponsors research designed to improve practices in the hospitality industry. Under the lead of the center's 78 corporate affiliates, experienced scholars work closely with business executives to discover new insights into strategic, managerial and operating practices. The center also publishes the award-winning hospitality journal, the Cornell Hospitality Quarterly. To learn more about the center and its projects, visit www.chr.cornell.edu. |
Contact: The Cornell School Of Hotel Administration www.chr.cornell.edu/ 537 Statler Hall USA - Ithaca, NY 14853 Phone: 607-255-9780 Jane Henion 607.255.9780 [email protected] |