News for the Hospitality Executive |
DALLAS
and MASHANTUCKET, CT, January 6, 2012 - UniFocus today announced
its
partnership with Foxwoods Resort Casino, North America’s largest resort
casino,
to design and deploy a new GUESTScope™ Survey system intended to
further
enhance the superior level of customer service offered at the
award-winning
property. Owned by the Mashantucket Pequot Tribal Nation, Foxwoods –
the East
Coast’s premier resort destination, with six casinos and four
award-winning
hotels, a multitude of top notch entertainment venues and more than 30
dining
establishments – is utilizing yet another resource to reinforce its
commitment
to providing guests with its signature Five Star® service.
“We
are happy to announce our partnership with UniFocus and utilize their
GUESTScope Satisfaction Survey technology throughout our resort casino
facilities,”
said Stephen Heise, Vice President of HR for Foxwoods Resort Casino.
“This
technology is the latest of many resources in place to ensure we
continue to
provide the kind of exceptional customer experience for which Foxwoods
is
known. This online system from UniFocus will provide us with even more
immediate
insight into our guests’ experience and allow us to respond swiftly and
exceed
their expectations.”
UniFocus’ GUESTScope Survey system for Foxwoods Resort Casino enables the property to collect feedback about every facet of their business: room service and housekeeping; table games, slot machines and cage cashiers; restaurants; retail and entertainment venues; salons and spas; amenities and more. Most importantly, this system allows the staff to discover and respond to guest concerns in real time, further improving the exemplary customer service that continues to differentiate Foxwoods as the premier east coast entertainment destination. UniFocus’ GUESTScope utilizes customized survey questions designed to distill the most important issues surrounding the customer experience and includes these competitive advantages:
“In
today’s multi-faceted casino resort environment, it’s more critical
than ever
to find out how your guests perceive their service experience,” said
Mark
Heymann, President and CEO of UniFocus. “Our customizable GUESTScope
system
enables operators to quantify where revenue is at risk based upon
guests’
intent to return and recommend, then put into play effective service
recovery
efforts that help build repeat business.
“We are pleased to announce our strategic partnership with Foxwoods Resort Casino and look forward to working with them to continue to grow a service culture second to none,” added Heymann. About Foxwoods and MGM Grand at Foxwoods North
America’s largest casino, Foxwoods Resort Casino® is located at the
Mashantucket Pequot Indian reservation in the midst of the rolling
hills of
southeastern Connecticut, easily accessible from Boston, New York,
Hartford,
and Providence. Owned by the Mashantucket Pequot Tribe, Foxwoods has
something
for everyone as the East Coast’s premier entertainment destination.
Four
award-winning hotels offer accommodations to suit every budget, along
with
luxury butler-serviced villas, extensive retail offerings, and more
than 30
dining establishments featuring everything from world-class gourmet
cuisine to
casual fare. Six casinos offer non-stop gaming excitement with
more than 6,400 slots and 350 table games; 97 poker
tables in the only WPT World Poker Room™ on the East Coast; a High
Stakes Bingo hall; and Ultimate Race Book. The renowned Norwich Spa at
Foxwoods
and the tranquil oasis of G-Spa provide the perfect escape to recharge
the
mind, body, and soul. Meetings and convention goers will find more than
115,000
square feet of meeting space, including the largest column-free
ballroom in the
northeast, MGM’s 50,000 square foot Premiere Ballroom. Two
acoustically-perfected theaters offer weekly entertainment for all
ages. The
original state-of-the-art Fox Theater, seating 1,400, was opened in
1993 by the
legendary Frank Sinatra. The majestic 4,000-seat MGM Grand Theater
hosts an
impressive variety of weekly headline entertainment. Conveniently
located
adjacent to Foxwoods is Lake of Isles™, featuring two 18-hole
championship golf
courses designed by Rees Jones and a state-of-the-art Golf Academy.
Foxwoods
supports responsible gaming, and plays a leadership role in the
Connecticut
Council of Problem Gambling, of which it was a founding entity. For
more
information, call 800-FOXWOODS or visit www.foxwoods.com.
About UniFocus UniFocus
is a global pioneer in the hospitality industry for advanced technology
solutions – utilized today in more than 82 countries. Our technologies
include
industry-leading labor management systems, integrated with time &
attendance; budgeting and performance intelligence. Coupled with guest,
employee and meeting planner feedback, and multi-dimensional mystery
evaluations, UniFocus’ unmatched consulting and training expertise
ensures
clients get measurable returns for the systems we deliver – and
customize to
their needs.
UniFocus is a Microsoft® Certified Partner, and an allied member of the American Hotel & Lodging Association. For more information, visit www.unifocus.com or call 972-512-5100. About the Mashantucket Pequot Tribal Nation The Mashantucket Pequots are a
native Algonquin people
in southeastern Connecticut who endured centuries of conflict,
survival, and
continuity on and around one of America’s oldest Indian reservations,
established in 1666. As the first native people
within the borders of the continental United States to suffer attempted
genocidal massacre by Puritan Colonists in 1637, the Pequots and their
repatriation is an unprecedented story of restoration exhibited in
detail at
the Tribe’s world-class Museum and Research Center (www.pequotmuseum.org).
Today, the Mashantucket Pequot Tribal Nation owns the largest resort
casino in
North America, Foxwoods Resort Casino (www.foxwoods.com),
along with several other economic ventures,
including the Lake of Isles Golf Course (www.lakeofisles.com);
a joint-venture partnership establishing the MGM
Grand at Foxwoods; and Foxwoods Development Company, dedicated to
world-class
resort development throughout the United States and Caribbean. All
together, the Mashantucket Pequot Tribal Nation remains one of the
State of
Connecticut’s highest tax payers and largest employers, and has
contributed
more than $3 billion to the state of Connecticut in accordance with the
Tribe’s
gaming-revenue-sharing agreement, established in 1993. Likewise, the
Tribe
provides significant financial contributions to state and local
nonprofit
organizations that support neighboring communities.
|
Public Relations Manager UniFocus, LP Tel: (972) 512-5187 [email protected] Nicole Morales-Baden Elevate Communications 617-861-3672 [email protected] |
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