by Jim Hartigan
January 11, 2011
The confetti has settled, and the champagne bubbles have
fizzled. It’s back to the grind stone
and time to get down to the business of 2012. January is a time
for making resolutions and setting
goals, and what better topic to resolve to improve than your
Communications! So without further ado here is our 12 Orgwide
Communication
Resolutions for 2012 – they might just revolutionize your
communications too!
12 Communication Resolutions
for 2012
- More is…well, more!—How
many times have
you heard someone say, “Didn’t I tell you” or “Oh, I told Sally Jo but
forgot
to tell you.” More communication is
critical as your team works together. It
is important to check and recheck that everyone has received the same
information.
- Use spell check
- Like a train – Stay
on schedule—Regular
communication helps your team members from becoming overloaded by
“popcorn”
e-mail messages. Having a standard communications
schedule also gives you the ability to highlight the importance of some
information compared to other messages. Click
Here to see how we can keep you on track and on schedule!
- DISABLE CAPLOCK
- Can you hear me now?—Beyond
hearing, is
your audience listening and really understanding your message?
Are your team members interpreting your
messages how you intended them to be? Do
they understand their goals and objectives? Click
Here to see a sample of our team member survey and Manager’s
Interpretation
Guide.
- Clean out the inbox
– failing to
respond is… just plain uncivilized.
- Keep it real—In a
world of e-mail and
smart phones, it can become easy to hide behind technology. When
launching a new project or handling a
conflict, direct communication gives both parties the opportunity to
explain
themselves and always for both parties to seek immediate clarification.
- Complete sentences
- Plan your work, Work your
plan—As
organizations grow and new technology becomes available, we are often
faced
with new communication challenges. By
including communication strategies in the planning phases,
organizations
elevate their efficiency and limit possible issues. Click
Here to see a sample of a successful communication campaign
- One should avoid talking about
oneself in the
third person
- More
than annual Check-ups—Is one of your team members having
problems with part
of the project? Are two team members
duplicating effort on a project? Checking
in with team members on the status of projects can build team member
engagement
and allow you to prevent problems and streamline efforts.
- Me, myself,
and I – They asked Sally Jo and me to help.
I finished the project myself. Sally Jo and I went to the meeting.
What are your resolutions for 2012? Send
us your resolutions and we’ll help explore how Orgwide might help you achieve
them. Until next time – remember: Take care of the
customer, take care of each
other, and take care of yourself!
About the
Author:
Jim Hartigan, Chief Business
Development Officer and Partner joined OrgWide Services, a
Training/e-Learning,
Communications, Surveys and Consulting firm in April 2010 after nearly
30 years
experience in the hospitality industry, including the last 18 as a
senior
executive with Hilton Worldwide.
Jim’s last position was that of Senior Vice President
– Global Brand
Services where he provided strategic leadership and business
development and support to the $22B enterprise of 10 brands and more
than 3,400 hotels in 80 countries around the world. His team was
responsible for ensuring excellence in system product quality, customer
satisfaction, market research, brand management, media planning, and
sustainability.
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