News for the Hospitality Executive |
by Dr.
John
Hogan, CHE, CHA, MHS
January 30, 2012 When one reads general business and industry publications, it sometimes appears that social media has grabbed the attention of many writers as the current trend and the topic needing additional coverage and insights. While it is very clear that social media has become a major force, the discussion groups in many LinkedIn hospitality groups include questions and answers on many additional topics. These include operations, hiring, training, development, customer service, technology and other areas. “Learning never
exhausts the mind”
Leonardo da Vinci Keeping that in mind, our first 2012 Hospitality Conversations™ was with Dr. William Frye, CHE of Niagara University, who has enhanced his professional knowledge by his active involvement in faculty internships with both Marriott and Hyatt Hotels. Dr. Frye offered a diverse number of topics that he believes face hospitality business professionals today. For our next Hospitality Conversations™, I contacted another well-known professional who is a frequent guest speaker at professional, legal and writing associations. Karen Morris is a Judge, Lawyer, Professor and Author. http://judgekaren.com/.1 She also someone who "walks the talk":
I asked Lawyer Morris two questions: 1. What would you say have been the biggest changes in hospitality law affecting hotel owners in the past 5 years? 2. What would you opine are the two biggest issues hotel managers face in the coming year? Her responses were focused and to the point. "The biggest issue hotel managers face in the coming year vis-à-vis the law is compliance with the myriad applicable statutes, rules and duties owed. A hotel faces potential legal consequences for all of the following:
Professor Morris is the Author of Legal textbooks and, instructional software including Criminal Law in New York (co-authored) - a treatise for lawyers , New York Cases in Business Law - College Textbook , Hotel, Restaurant, and Travel Law - College Textbook. She has taught both online and in person courses in Penal Law, Criminal Procedure, Constitutional Law, Business Law, Legal Environment of Business and Hotel and Restaurant Law. She has a number of professional recognitions including SUNY Chancellor's Award for Excellence in Teaching, and MCC Excellence in Teaching Award, and served as Past President - Faculty Senate, Past President - Northeast Academy of Legal Studies in Business and as a Former Member - Governing Council Faculty Association. She has served as past Faculty Advisor to a number of campus groups and in the Monroe County Legislature.
Feel free to share an idea for a column at [email protected] anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense. John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today. Consulting Expertise and Research Interest 1. Turn-around and revenue management 2. Professional Development for the Organization and the Individual 3. Customer Service 4. Making Cultural Diversity Real 5. Developing Academic Hospitality programs 6. Medical Lodging Consulting 7. Sales Management and training If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. www.HoganHospitality.com Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations. All
rights reserved by John Hogan and this
column may be included in an upcoming book on hotel management.
Dr. John J Hogan, CHE, CHA, CMHS, 602-799-5375 [email protected] |
Contact: John Hogan, CHE CHA CMHS United States - Phoenix, Phone: 602-799-5375 www.hoganhospitality.com [email protected] http://www.linkedin.com/in/drjohnhoganchache
|