Hotel Online
News for the Hospitality Executive

.

advertisement



The Easy Button, the Big Easy and an Easy-Bake Oven


by Jim Hartigan
January 25, 2012


Staples has the Easy Button. Mardi Gras has the Big Easy, and my daughter has her Easy-Bake Oven.  What does your hotel have? We have some very smart followers of the (thought)wide blog series, and they shared a great deal of feedback on our recent blog 12 Revolutionizing Communication Resolutions for 2012 and they asked us – “Is there an EASY way that I can make MY hotel communications better?”  Which got me to thinking – Is there an E.A.S.Y. way to better hotel communications???  And the answer is YES – and here are my four E.A.S.Y. steps to help make YOUR hotel’s communication E.A.S.Y.!

E
– Establish a simple and easy-to-understand statement
A – Ask questions, seek feedback right away, and be open to answering questions
S – Set aside time to have direct communication with team members via a face-to-face meeting or conference call to discuss new and important messages.
Y – Yahoo! Effective communication includes more than to do’s and to don’ts….it includes celebrating the good stuff – and what is in it for the team member - in public!

E – Establish a simple and easy-to-understand statement

Write with your audience in mind.  Use words and phrases that are familiar and used among your audience on a regular basis.    Eliminate any unnecessary words or terminology and boil it down to the most basic information.  The simplest of sentences can be the most attention grabbing. Go! Fight! Win!

A – Ask questions, seek feedback right away, and be open to answering questions

Once your audience has had the opportunity to read or listen to your message, ask them to repeat the message back to you in their own words while you check for understanding.  Ask them if there are words or phrases that are unclear.  Seek your team’s feedback on how they would refine your message.

S – Set aside time to have direct communication when possible.  Face-to-face meetings or conference call about important new messages work best

Don’t get lost in the shuffle of the To-Do List and deadlines.  For internal messages, ask your team to set aside time to review new goals and objectives with you.  If you keep the time focused and productive, you will see a return on your investment of time and resources.

Y – Yahoo! Effective communication includes more than to do’s and to don’ts….it includes celebrating the good stuff – and what is in it for the audience - in public!

Everyone loves a party and everyone loves it more when they are reason for the party.  As milestones, goals and objectives are met, take time to recognize those who made it possible.  Be specific about individual contribution whenever possible. Take the opportunity to show your audience how changes not only help the group as a whole, but how they also help each individual.

You may not get to the Big Easy this year, enjoy slightly burnt “treats” from your daughter’s Easy-Bake Oven or have a hidden Red Easy Button, but communicating at your hotel can be “E.A.S.Y.” if you follow these four simple (thought I’d say “easy” again didn’t ya?) steps!  Until next time – remember Take Care of the Customer, Take Care of Each other, Take Care of Yourself.



About the Author:

Jim Hartigan, Chief Business Development Officer and Partner joined OrgWide Services, a Training/e-Learning, Communications, Surveys and Consulting firm in April 2010 after nearly 30 years experience in the hospitality industry, including the last 18 as a senior executive with Hilton Worldwide. Jim’s last position was that of Senior Vice President – Global Brand Services where he provided strategic leadership and business development and support to the $22B enterprise of 10 brands and more than 3,400 hotels in 80 countries around the world. His team was responsible for ensuring excellence in system product quality, customer satisfaction, market research, brand management, media planning, and sustainability.
 
.
Contact:

Jim Hartigan
Chief Business Development Officer & Partner
OrgWide Services
165 N. Main Street, Suite 202
Collierville, TN 38017
office: 901.850.8190  Ext. 230
mobile: 901.628.6586
jim.hartigan@orgwide.com
www.orgwide.com


.
Receive Your Hospitality Industry Headlines via Email for Free! Subscribe Here  

To Learn More About Your News Being Published on Hotel-Online Inquire Here

Recent Articles:


12 Communications Resolutions for 2012 / Jim Hartigan / January 2012
Innovation Magic - The Secret Revealed / Jim Hartigan / December 2011
Communicating with One Voice / Jim Hartigan / November 2011
An Anonymous Tip to Opportunities at Your Hotel / Jim Hartigan / October 2011
When 'Because I Said So' Doesn’t Work Any Longer...Cross the CREEK to More Effective Persuasion this Budget Season! / Jim Hartigan / September 2011
Treat Me Like a Kid and I’ll Act Like One Too. Train Me Like an Adult and I’ll Show You What I Can Do! / Jim Hartigan / August 2011
I'm Not a Kid Anymore - So, Stop Training Me Like One! / Jim Hartigan / August 2011
Stop Treating Your Staff like Children and Start Training them like Adults! / Jim Hartigan / August 2011
Paper Anniversary for the Hartigan Files / Jim Hartigan / July 2011
Financial Pundits Predict Increase In Audits of Hotel Training Programs?!? / Jim Hartigan / July 2011
Hotel Problems Solved Once and For All (Part 3 of 3) Plan your work. Then work your plan. / Jim Hartigan / July 2011
Hotel Problems Solved Once and For All (Part 2 of 3) Why? Why? Why? Why? Why? - The Route to Root Cause / Jim Hartigan / July 2011
Hotel Problems Solved Once and For All (Part 1 of 3) / Jim Hartigan / June 2011
Trust - The Secret Sauce in Building Team Member Engagement / Jim Hartigan / June 2011
Stop Changing. Start "Doing It Differently" at Your Hotel! / Jim Hartigan / May 2011
You Can’t Win if You Don’t Play – Hotel Team Member Engagement takes Participation! / Jim Hartigan / May 2011
Employee-Engagement in Your Hotel; Communication Across the Generations / Jim Hartigan / May 2011
Hotel Team Member Engagement - Building Trust and Defeating the Robots / Jim Hartigan / April 2011
Have You Got What it Takes to be an "Over the Top" Hotel Leader? / Jim Hartigan / April 2011
Hotel Managers – Would you rather be Lucky or Good? The Orgwide Problem Solving Process beats a 4 leafed clover every time! / Jim Hartigan / March 2011
Hotel Management – What’s Love got to do with it? / Jim Hartigan / February 2011
Coaching Hotel Team Members the OSKAR Way - Not like training a dog! / Jim Hartigan / January 2011
Hospitality Employee Selection and the Venus Fly Trap – A Study in Floral Business Acumen / Jim Hartigan / December 2010
The Right Tool for the job makes all the difference in the world! / Jim Hartigan / October 2010
Restore Honor to Your Organization: Succession Planning…the Ninja Way / Jim Hartigan / October 2010
Measure to Manage – The importance of KPIs ... and vampires / Jim Hartigan / September 2010
For Everything There is a Season - Including Budgets / Jim Hartigan / August 2010
Say What? Listen, Learn, and Act–Why Guess, When You Can Know Redux / Jim Hartigan / August 2010
Why Guess When You Can Know - Maximizing the Effectiveness of Your Workplace Surveys / Jim Hartigan / August 2010
Team Member Segmentation in the Workplace…or “If everyone brought potato salad to the picnic – it wouldn’t be much of a picnic!” / Jim Hartigan / July 2010
The Power of Effective Communication in the Workplace (and our Founding Fathers’ unrivaled Tweeting abilities) / Jim Hartigan / July 2010
.

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch

Home | Welcome | Hospitality News
| Industry Resources

Please contact Hotel.Online with your comments and suggestions.