News for the Hospitality Executive |
Dallas
– February 7, 2012 – UniFocus
is pleased to announce that The Heathman Hotel, an upscale boutique
hotel located
in Kirkland, Washington, has been listed on TripAdvisor’s Travelers’
Choice 2012
Top 25 list. The Heathman was ranked number five in the prestigious
annual
listing based on reviews from travelers.
The Heathman Hotel utilizes UniFocus’ SERVICEScope™ mystery evaluations, as well as GUESTScope™ and MEETINGScope™ survey feedback solutions. SERVICEScope mystery evaluations determine if service standards are being maintained and if they are in sync with today’s changing perceptions. When utilized with guest surveys, SERVICEScope helps to improve guest satisfaction scores by comparing results of the two systems, and identifying one-off or systemic issues that need to be addressed from the guest’s perspective. Actions in response to the SERVICEScope results are then tracked by the guest feedback process to ensure a positive impact, thereby positively influencing the guest’s intent to recommend and return. “UniFocus’ products have been a very important part of our success,” said Les Utley, General Manager of The Heathman Hotel. “We use the SERVICEScope mystery evaluation system in conjunction with GUESTScope and MEETINGScope, allowing us to get additional insight that would not be available with just one product or the other. UniFocus really allows us to keep our finger on the pulse of our guests and that in turn allows us to be successful in our guest satisfaction efforts.” GUESTScope feedback surveys provide real-time alerts to key staff and the transparency to see how well associates handle specific guest concerns, enabling hoteliers to measurably improve problem resolution and service recovery efforts. MEETINGScope helps create additional dialogue with meeting planners throughout the sales, planning and delivery process. This allows hoteliers to ask the right questions, creating actionable intelligence to maximize their intent to return and recommend. “UniFocus would like to congratulate The Heathman Hotel not only for its inclusion on the TripAdvisor list, but also for its continued commitment to excellence in guest satisfaction,” said Mark Heymann, President and CEO of UniFocus. “We are proud to provide several UniFocus’ products to assist The Heathman Hotel in its mission.” About The Heathman Hotel The Heathman Hotel offers AAA Four-Diamond luxury in Kirkland, Washington, 20 minutes from Seattle. Experience the art of luxury, tranquility and hospitality where customer service is still an art. The Heathman Hotel offers the personal attention of a boutique hotel and the services of a world-class hotel. Discover why an esteemed TripAdvisor opinion survey ranks The Heathman Hotel among the top properties in Kirkland. The Heathman Hotel 220 Kirkland Avenue, Kirkland, Washington 98033 Reservations: 866-997-5475 Contact: 425-284-5800 Fax: 425-284-5888 Email: [email protected] http://www.heathmankirkland.com About UniFocus UniFocus is a global pioneer in the hospitality industry for advanced technology solutions – utilized today in more than 82 countries. Our technologies include industry-leading labor management systems, integrated with time and attendance; budgeting and performance intelligence. Coupled with guest, employee and meeting planner feedback, and multi-dimensional mystery evaluations, UniFocus’ unmatched consulting and training expertise ensures clients get measurable returns for the systems we deliver – and customize to their needs. UniFocus is an allied member of the American Hotel & Lodging Association and a member of the National Restaurant Association. For more information, visit www.unifocus.com or call 972-512-5100. |
Public Relations Manager UniFocus, LP Tel: (972) 512-5187 [email protected] |
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