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Lessons from the Field: Lessons of Life in Auld Lang Syne

by Dr. John Hogan, CHE, CHA, MHS
December 29, 2011

As we end the year and begin the next, it is often positive to reflect on the year’s events and how they impacted us.

I suggest you take 5 minutes and perform a simple exercise. On a plain sheet of paper, mark the following:

  1. Three major accomplishments you feel pride for this year (personal or professional)
  2. Two disappointments
  3. Three tasks or goals you did not finish this year.  Next to them, mark if you intend to complete them in the next 12 months.  If not, scratch them off.  If so, how and when.
  4. Beginning on January 1, take time EACH DAY to make it a better year for you. Log it and reflect as you go.

Robert Burns - Auld Lang Syne
As sung by Dougie MacLean on the album Tribute.



Now, take another moment and reflect on those who left our lives this year.  More importantly, remember the Lessons of Life they shared with you as an individual and how they changed you.

I feel the loss of three people this year.  One represented a major presence in my life and had known me longer than anyone else other than my bride and partner (Kathleen) and my sister. The other two were industry professionals that were strong proponents of continuos learning and were columnists on HospitralityEducators.com.

Louise Avery of Fairlee, Vermont  passed away in the summer at the age of 93. I knew Louise and her family from my 1st hotel jobs, working at Bonnie Oaks Resort and Lake Morey Resort in Fairlee.   The Avery family meant and means a great deal to me and I have written about them before.  

Louise Avery - Ahead of Her Time
http://hoganhospitality.wordpress.com/2011/07/04/reflections-louise-avery-ahead-of-her-time-avery-vermont-inns/


In 2011, we lost two Guest Columnists to illness.  We plan to honor them with a BEST OF series in the near future.


Neil Salerno, CHME, CHA for the past 15 years was known as the Hotel Marketing Coach™ as he worked with many independent and branded hotel properties in establishing and maintaining their hotel web sites, internet marketing strategies and overall technology marketing. Neil agreed in early October 2010 to share his thoughts as a guest columnist for HospitalityEducators.com with an emphasis on revenue management, and we had a number of interesting phone conversations as I began to prepare a column featuring him. Neil became hard to reach by email or phone beginning in December and I was saddened to learn he passed away in mid February of 2011.  John Hogan

His good friend and my co-author of LESSONS FROM THE FIELD: A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES, Howard Feiertag, a faculty member at the hospitality program @ Virginia Tech wrote a tribute to Neil that is posted on this site and globally in online publications.  HospitalityEducators.com will continue to post his insights in 2011 with this tribute and introduction.


Harry Nobles, Founder and CEO of Nobles Hospitality Consulting. Harry was an industry veteran with AAA background.  He was Supervisor of Inspections in rating AAA-approved lodging and dining establishments throughout North America and was a direct participant in the original AAA Diamond Rating Guidelines for the hospitality industry.  Nobles Hospitality Consulting provided services and training to multinational markets, including work with the Organization of American States (OAS).



The new years favourite "Auld Lang Syne" (auld lang syne) performed excellently on traditional Scottish bagpipes. Accompanied by some nice shots of Scotland. Enjoy!


KEYS TO SUCCESS  is the umbrella title for my 2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my "HOW TO" articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.



John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.

Consulting Expertise and Research Interest

1.    Turn-around and revenue management
2.    Professional Development for the Organization and the Individual
3.    Customer Service
4.    Making Cultural Diversity Real
5.    Developing Academic Hospitality programs
6.    Medical Lodging Consulting
7.    Sales Management and training

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.


Contact:

John Hogan, CHE CHA CMHS    
United States - Phoenix, Phone: 602-799-5375
www.hoganhospitality.com
 info@hoganhospitality.com

http://www.linkedin.com/in/drjohnhoganchache



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Also See: How do you spell SUCCESS? / Dr. John Hogan / December 2011

Year end 2011 -- Birth of a New Tradition - Rethinking Small Business Saturday / Dr. John Hogan / December 2011

Seasonal Safety and Security Reminders / Dr. John Hogan / December 2011

KEYS TO SUCCESS™ Revenue Management Should Mean Planning and Action at Every Type and Size Hotel (Part 2 of 2); A Plan for All Seasons / Dr. John Hogan / November 2011

KEYS TO SUCCESS™ - A Plan for All Seasons Revenue Management Should Mean Planning and Action at Every Type and Size Hotel - Part 1 of 2 / Dr. John Hogan / November 2011

A Baker's Dozen of Reality Checks in Hospitality - Myth or Fact? / Dr. John Hogan / September 2011

Remember and Reflect - A Tribute; American Lives: The Stories Of The Men And Women Lost On September 11 / Dr. John Hogan / September 2011

International Exposure Expands the Potential of Success in Hospitality Businesses and Academics / Dr. John Hogan / August 2011

Keys To Success - Answers and Practical Solutions from Readers on The Value of Hoteliers Helping Hoteliers / Dr. John Hogan / August 2011

Keys To Success™ - The Value of Hoteliers Helping Hoteliers / Dr. John Hogan / July 2011

Recommended Reading From HospitalityEducators.Com; Swim with the Sharks: Without Being Eaten Alive; Outsell, Outmanage, Outmotivate and Outnegotiate Your Competition by Harvey MacKay / Dr. John Hogan / July 2011

Are you prepared to be a "Top Ten" Player in Your Hospitality Marketplace or are you going to continue to be one of the "other" statistics? / Dr. John Hogan / July 2011

Lessons from the Field: Lessons in Leadership / Dr. John Hogan / July 2011

Lessons from the Field: If I Only Knew Then.... / Dr. John Hogan / July 2011

Reflections / Dr. John Hogan / July 2011

Lessons from the Field™ A Training Exercise and Tips for Ways to Reduce Wasting Time in Hotels, Restaurants, Inns and Hospitality Businesses / Dr. John Hogan / June 2011

Tips for Small Hotels, Inns and Hospitality Businesses - A Baker's Dozen of Savings in the Office / Dr. John Hogan / June 2011

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A Baker's Dozen of Formulas to Thrive (and not merely survive) in the Service and Hospitality Industry! / Dr. John Hogan / June 2011

Growing Talent Does Not Happen Without Focused Effort in Hospitality (Part 2 of Meeting the Need for Talent) / Dr. John Hogan / May 2011

A Quiz on Effective Hospitality Marketing in 2011: Understanding and Using Complementary Tools / Dr. John Hogan / May 2011

Hotel Common Sense™: Meeting the Need for Talent: A Baker's Dozen of Questions (Part 1 of 2 ) / Dr. John Hogan / May 2011

Hotel Common Sense™: Questions I Wish You Would Ask Me™: Karl Ruether CHA, CFBE, International Hotelier / Dr. John Hogan / April 2011

Hotel Common Sense™: Stronger Hiring Outlook Means Hospitality Employers Must Step Up Recruitment Efforts; The job markets are changing and candidates will soon have choices again. / Dr. John Hogan / April 2011

Hotel Common Sense™: Five Common Sense Steps to Stronger Public Relations / Dr. John Hogan / April 2011

A Smile from HospitalityEducators.com - April 14 - International Moment of Laughter Day / Dr. John Hogan / April 2011

Lessons From the Field™: Communications 101 – How to effectively use the telephone / Dr. John Hogan / March 2011

Principles of Success: Fine Tuning Your Hospitality Business Strategies for A Measurable Competitive Advantage - Part 2 / Dr. John Hogan / March 2011

Principles of Success: Fine tuning Your Hospitality Business Strategies for A Measurable Competitive Advantage - Part 1 / Dr. John Hogan / March 2011

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Principles of Success: Evaluate Your Hospitality Business Strategies to Create a Real and Measurable Competitive Advantage / Dr. John Hogan / March 2011

Sales Blitzes: A Look At the Benefits of Team Efforts / Dr. John Hogan / March 2011

Principles for Success: No Nonsense Benchmarking for Hotels and Hospitality Businesses / Dr. John Hogan / March 2011

Principles for Success: What we have here is a FAILURE to COMMUNICATE! / Dr. John Hogan / February 2011

Making This New Year's Hospitality Resolutions Last - Part 3; Real and Practical Action Steps #13-28 / Dr. John Hogan / February 2011

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..
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