 ATLANTA – September 7, 2011 –
SoftBrands, an affiliate of Infor, a leading provider of
business application software serving over 70,000 customers, today
announced
that Fitzpatrick Hotel Group will implement its Hotel Management
Solution (HMS)
at its Fitzpatrick Manhattan and Fitzpatrick Grand Central locations.
Fitzpatrick
Hotel Group chose HMS due to its industry specific functionality,
proven architecture
and flexible reporting options.
News
- The Fitzpatrick Hotel Group is a privately owned group of
boutique hotels, still run by the same family who started the business
in Ireland over 40 years ago. Today, the Fitzpatrick Hotel Group has
properties in North America and Ireland and is planning a simultaneous
rollout of HMS at both of its New York City locations.
- Fitzpatrick Hotel Group has worked with SoftBrands
throughout the years, establishing a positive relationship and candor
that contributed to the decision to move forward with the HMS project.
- HMS was built to address the challenges associated with
enterprise scale applications while still being simple enough for
single property installations.
- One single database deployment of traditional multiple
property PMS and CRS functionality.
- Proven architecture - HMS was developed upon a
well-established architecture and framework in use by more than 500,000
users including those in travel/hospitality companies.
- HMS boasts a true J2EE architecture with an Enterprise Java
Bean layer, enabling customers to gain all of the scalability and
flexibility benefits, including SOA readiness and Web Services
- Multiple deployment options including traditional
on-property or hosted in a private cloud or the Infor cloud. Infor's
CloudSuite provides all of the functionality to keep the business
running effectively, with none of the infrastructure and IT concerns.
- The HMS solution has a wide feature function set to address
every aspect of guest management.
- Intuitive user experience, including the ability for users
to access the information they need from one single screen. Hoteliers
can get to business quickly while agents spend more time with the guest
- Guest recognition functionality throughout, with the
ability to determine the guests' lifetime value each time a reservation
or check-in screen is displayed to a user.
- Guest experience-based, to include features like dynamic
packages, enabling guests to personalize their own hotel stay
experiences
- Screen design framework that allows the hotel to design
their own screen layouts and workflow to fit their sales strategies and
business processes.
- Robust integration capabilities - Finally, an application
that enables hoteliers to connect and share data throughout their
operation. HMS supports legacy device and business application
interfaces through its existing SoftBrands Liaison tool and has the
ability to connect and share data with virtually any 3rd party
application via its Web Services layer.
“We are thrilled to be migrating to HMS, a
system that is clearly on the cutting edge of hospitality technology,”
said John
Fitzpatrick, Chairman and CEO of the Fitzpatrick Hotel Group. “The
system will
enable us to better manage our most important information and help
bring an
even higher level of service to our guests, while at the same time
giving us
many new tools to help us be more profitable.”
Infor
Quote
“Many hotel systems cause hoteliers to change their strategies and
processes to match the application limitations. SoftBrands HMS is an
agent for
change and is the foundation for hoteliers to implement solutions that
support
their strategies for successfully increasing profitability. The
architecture of
HMS allows for true interoperability, a critical need in the industry,”
said Stewart
Applbaum, vice president and general manager, Infor Hospitality. “I am
delighted with the Fitzpatrick Hotel Group’s choice to implement HMS
and
partner with Infor Hospitality. We are looking forward to many years of
success.”
Additional Resources Note: registration may be
required
to access online content
About SoftBrands
SoftBrands is an Infor
affiliate with more than 10,000 properties worldwide using its Hotel
Management
Software Solutions. Infor is a leading provider of business software
and
services, helping 70,000 customers in 125 countries improve operations
and
drive growth. For more information, please visit www.infor.com/solutions/hospitality/.
|