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by Geneva Rinehart September 2, 2011 Everyone loves a good summer
road trip,
after all what’s not
to love? You have the open road, adventure at every mile marker and the
anticipation of your intended destination. I am just back from a
four-day weekend, roundtrip Atlanta
to
Philadelphia for the wedding of one of my oldest and dearest friends; a
highly
ambitious trip trying to pack 30 hours of driving into a 72-hour window
with
enough time to visit with family and make a wedding. Unless you’ve been
out of
the country or under a rock you probably know that last weekend
Hurricane Irene
slammed into the East Coast. We’ll call
this hiccup No. 1. As last week drew
closer to the weekend it was becoming apparent that weather was going
to be an
issue not just for the wedding but for travel in general. Then Thursday
came
news of beach evacuations all along the East Coast. We always travel
Interstate
85 to Interstate 95, but knowing what normal traffic is like on
Interstate 95
on a good day and memories of snarled beach traffic from when we lived
in
Washington, D.C., aren’t distant enough to chance it. Introduce hiccup
No. 2. So
we find an alternate route at the very last minute, deciding to take
the mountainous,
more scenic Interstate 81, a straight shot from North Carolina to
Harrisburg,
Pa.
As we’re driving we’re
monitoring the
weather situation,
checking to make sure the wedding is still on and getting the latest
reports
from our family in Pennsylvania. I heard, “Turn around and go home,”
from two
parents, two friends, a boss and a complete stranger. The mayor was
closing
down the city; transit will be shut down. As if in unison the choir is
singing,
we don’t want you here….go home!
About five hours into our trip
the inside of
our vehicle
started getting really warm. No, more than warm, it was hot. At some
point
along our drive the air conditioning just stopped working. Since we
were
spending the night with family I called their local Toyota dealership
to see if,
one, they are even going to be open in the morning, and two, could they
schedule an appointment to look at the car? I got a “maybe” for the
first
question and a “definitely not” for the second. Seriously, hiccup No.
3. While I am on the phone with the Pennsylvania
Toyota dealership we happen to pass a large Toyota dealership on
Interstate 81
in Statesville, S.C. We think how fortunate, so we stop. Imagine this:
a family
of four who left at 6:30 a.m. and have been driving now for almost six
hours. I
believe we were a sight as we pulled in the service bay with our car
filled
with everything from snacks to movies to all kinds of other
miscellaneous stuff.
Toyota customer service is always great but these guys were very kind
to get us
right in. Unfortunately, we soon were told that it isn’t anything that
they can
fix without pulling apart the entire dash console. We’d already been
stationary
now for two hours. By this time Hurricane Irene has slammed through the
Outer
Banks and the mid-Atlantic region was next. What do we do? The
warning sirens are going off in my head.
Should we continue on without
air
conditioning and into this
massive storm that by this time we know is going to be historic? Sane
people
would turn around and say, enough adventure for me, thank you. Take me
home.
Actually I believe I did say that about three times by this point. And
then
amid all the hiccups and tired waiting and the hot car ride I got a
text from
my friend, the bride, the reason we were making the trip in the first
place.
She was going through all the emotions of a bride the day before her
wedding
coupled with the weight of this historic weather event that like it or
not was
going to happen. She had been trying to
avoid the news and the stories of other brides who had to call off the
big
day. She had checked with the hotel. It
was going to stay open. All the vendors had confirmed. The wedding was
going to
happen come hell or high water, or perhaps both. This is an
understatement but
she was stressed. She needed to know we were coming no matter what. She
needed
us to be there. So back in the hot car we went. We figured if we
lost a few pounds along the way that was
a bonus. After
a grueling 17 hours we finally parked the car for the night in the
suburbs of
Philadelphia. The next morning we headed into the city passing lines of
cars on
the Schuylkill Expressway heading out of the city. We were in a group
of about
five cars making our way in. I’ve never made it into Center City in
such record
time!
We arrive at our hotel and check in. There are about 30 dogs in the lobby. It turns out the Hotel Palomar is a pet-friendly hotel and all those dogs are New Jersey evacuees. After check-in we had to find my favorite Philly food, a cheesesteak, and as we walked in the rain to the nearest Tony’s sub shop we saw three other bridal parties leaving the other hotels on the block. I have a newfound respect for doormen. We had an exceptionally wonderful doorman, Bradley, at the Hotel Palomar. I swear he worked 24 hours straight and kept a smile on his face the entire time. He was at the door every time we went in or out, hailing cabs, helping guests, holding the door and umbrellas in the fiercest wind and rain. The guy made bank this weekend, which may explain why he was smiling! I know I appreciated all his help, and lucky for us, the wedding we were attending was contained at the hotel. As the storm came closer we were really glad we didn’t have to venture out. I was pretty much all out of adventuring by this point. At 6 p.m., without any
additional hitches,
the bride walked
down the aisle of the 25th floor of the Hotel Palomar and
the
wedding ceremony began. While we enjoyed
cocktails on the 24th floor for the next hour the hotel
staff turned
the 25th floor back into a ballroom for the reception. Every
staff
employee was warm, hospitable and completely calm. This was nothing out
of the
ordinary. It was assumed that they had to be working on a reduced
staff, but
honestly service was never reduced. Many
of the staff stayed at the hotel so service could continue. They did a
fantastic
job making us forget the storm outside. All the while the eye of the
storm was
passing to our east, the band played on, the dance floor was full, the
hotel
staff did its magic, and the only evidence of Hurricane Irene were the
swaying
chandeliers.
Everyone loves a good road trip. I think it is because you really don’t know what adventure is waiting for you around the next corner. Would I be rested and completely justified if we had played it safe and turned around? Sure, but how often to you get to party on the 25th floor during the eye of a hurricane? Geneva Rinehart is Vice President and Managing Editor of Hospitality Upgrade magazine. |
Contact: Geneva Rinehart Hospitality Upgrade [email protected] 678-802-5302 |
If
HITEC Were Five Days; A recap of personal experiences from the
Hospitality Upgrade and Hotel-Online Staff / Geneva Rinehart / June
2011 |