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American Hotel & Lodging Educational Institute's Revised Lodging Security
Officer (LSO) Training Program Addresses Current Security Challenges



Orlando, Florida, September 2011—The past decade has brought many new security challenges for hotels, which are addressed in the American Hotel & Lodging Educational Institute’s revised Lodging Security Officer (LSO) training program.

The self-study program that includes four modular textbooks, a DVD, and a workbook with progress quizzes, is designed to increase the professionalism of security officers and other employees who perform security functions at a property. The program provides general security-related techniques as well as hospitality-specific information that employees need to know to balance security procedures and guest service.
New and updated topics included in this new edition of the Lodging Security Officer program include:
  • Revised Americans with Disabilities Act (ADA) regulations
  • Child trafficking/protection of children
  • Expanded bomb search information
  • Anti-terrorism/signs of terrorism
  • Foodborne illnesses
  • Active shooters
  • Handling the death of a guest
  • Hostage situations
  • Shelter-in-place
Subject matter experts who provided insight and direction on the program’s revision included loss prevention professionals from Marriott International (Carol D. Owens and Daniel Danson), Starwood Hotels and Resorts (Clarence Izzard), InterContinental Hotels Group (Amanda Crosby), Hyatt Hotels (Todd Locke), Hilton Hotels & Resorts (Mike Dove),and Interstate Hotels & Resorts (Jim Cunningham).

The Lodging Security Officer program can be used to prepare for the Certified Lodging Security Officer (CLSO) designation, one of three professional certifications that AHLEI offers for hotel security personnel.

Lodging Security Officer is available for $159.95 for AH&LA members; $199.95 for nonmembers.  To order, visit www.ahlei.org or call 800-752-4567 or 517-372-8800.  Outside the U.S. and Canada, call 407-999-8100.

Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to support AH&LA by becoming the preferred provider to the lodging industry, hospitality schools, and related hospitality industries both domestically and internationally by developing and providing quality resources to train, educate, and certify hospitality professionals.
.
Contact: 

Elizabeth Johnson
Senior Public Relations/Marketing Manager
517-318-2359
ejohnson@ahla.com
www.ahlei.org


 


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