News for the Hospitality Executive
August 17, 2011 - Continuing to build on the successful launch of its Learning Management System, theCampus, Hospitality Softnet, Inc. has added a new course titled "Handling Group Inquires for the General Manager & Front Desk". It was specifically designed for, but not limited to, specialty select, focused serviced hotels that enjoy Group business, but have a limited or no Sales Team. Whether the General Manager is handling the initial call, or the Front Desk Staff, the course ensures that you will not just be taking an order, but are truly sales people handling an important group inquiry. Once fully trained, staff will be able to convert those calls into actual revenue with confidence.
"Handling Group Inquires for the General Manager & Front Desk will assist those who handle inbound inquiries for Group business", says Lisa Richards, Partner at Hospitality Softnet, Inc. "Many groups prefer specialty select, focused service properties for their events. The course offering, once completed by the user, will give them the confidence when handling these call inquiries, giving them a unique advantage to book the business."
Hospitality Softnet, Inc. offers numerous different Management and Sales Solutions. These include services such as: Mystery Shopping Calls and Training for Sales, Catering, and Reservations, Group Market Intelligence, On-site Service Standards Assessments, and Teleprospecting. Customers include national organizations such as Starwood Hotels and Resorts, Hyatt Hotel Corporation, Omni Hotels and Resorts, Embassy Suites, Homewood Suites, Inter-Continental Hotels, Choice Hotels International, Army Lodging, Sonesta Hotels Resorts and Nile Cruises, John Q. Hammons Hotels, Davidson Hotels, Pyramid Hotel Group, Noble Investments, Linchris Hotel Corporation, Windsor Capital, Millennium Hotels, Denihan Hospitality Group, and many other leading lodging companies.
Hospitality Softnet, Inc.
Sixty State Street Suite 700
Boston, MA 02109
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