News for the Hospitality Executive
Growing Security Concerns Make Quality Training
Orlando, Florida, May 2011—While training frontline staff to recognize and report suspicious activity may seem daunting, the solution is quick, accessible, and easily accomplished. In less time than an employee’s lunch hour, hotels can provide their staff with critical training that could very well save the lives of guests and employees and also preserve the reputation of their property.
From workplace shootings by disgruntled employees and identity theft to sexual assault and potential acts of terrorism, the rise in hotel security-related incidents has increased guests’ safety concerns and put hotel properties on the alert for increased liability. As that risk increases, so does the need for high-value, effective, and cost-conscious training for all hotel frontline staff, who serve as the eyes and ears of a property.
It takes only one incident at a property to create a loss in customer revenue, increase in liability costs, and negative publicity that will worry potential hotel guests. Safety, not comfort, is the number one priority for business and leisure travelers globally.
The American Hotel & Lodging Educational Institute (AHLEI), in collaboration with the U.S. Department of Homeland Security and homeland consultant Cardinal Point Strategies, has developed an industry-needed and industry-driven product that could save lives. Eye on Awareness—Hotel Security & Anti-terrorism Training™ is an online anti-terrorism and security training course that answers the questions above in a clear and simple manner. It contains interactive, multi-media lessons; is measurable with review questions to assess comprehension; and provides a certificate of completion. In just under an hour, employees can learn how to recognize, report, and respond to suspicious activity on their hotel property. The mission: protecting the lives of hotel guests and staff through preventive measures.
The current climate underscores the need to empower hotel frontline staff to be vigilant and vocal—to be on the watch and to sound the alarm when things are not as they should be. Eye on Awareness™ helps employees answer these common questions:
An Eye on Awareness™ demo and product pricing information is available at www.ahlei.org/eyeonawareness. Or call AHLEI at 800-752-4567 or 517-372-8800. Outside the U.S. and Canada, call 407-999-8100.
About American Hotel & Lodging Educational Institution
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to support AH&LA by becoming the preferred provider to the lodging industry, hospitality schools, and related hospitality industries both domestically and internationally by developing and providing quality resources to train, educate, and certify hospitality professionals.
More About Your
News Being Published on Hotel-Online Inquire Here
Service Gold’ Program Wins Bronze Telly Award / May 2011
Concierge Book Highlights All Aspects of Profession / May 2011
AHLEI Hotel Security and Anti-Terrorism Training Program Focuses on
Vital Role of Front-Line Employees / April 2011
Educational Institute Program Teaches Employees, Properties to Deliver
Guest Service Gold / March 2011
Hotel & Lodging Educational Institute Signs New Hospitality
Education Program (HEP) Master Licensee in Vietnam / November 2010
and the American Hotel & Lodging Educational Institute Launch
Online Toolkit to Help Hotels Address Growing Problem of Bed Bugs /
Older Adult Residential Communities Choose AHLEI for Training /
Lodging Security Director (CLSD) Revision Includes New Information on
Terrorism, New Format for Study Materials / October 2010
|AHLEI Partners with Safety Source to Offer Training Videos; Now Availailable - Bed Bugs: Facts & Prevention and Sexual Harassment: What Managers Need to Know / August 2010|
|AHLEI Introduces Time-Payment Option for Distance Learning Courses / August 2010|
|American Hotel & Lodging Educational Institute Honors 2010 Leaders in Hospitality Training and Education / June 2010|
|AHLEI Names 2010 CHA and MHS Emeritus Recipients / June 2010|
|New Case Studies Book from AHLEI Tackles Tough Management Issues / June 2010|
|Educational Institute s Hospitality iCoach Brings Training Tips to Your Phone / April 2010|
|American Hotel & Lodging Educational Institute Launches New Websites and Shopping Cart / April 2010|
|American Hotel & Lodging Educational Institute Expands Into Qatar; Casabella Hospitality Management, Doha has been appointed Master License of Hospitality Education Programme (HEP) / March 2010|
|New Online Assessment Tool Prepares Candidates for CFBE Exam / February 2010|
|Educational Institute's Resort Textbook Has New Name, New Content / December 2009|
|255 Hospitality Students Receive $382,000 in Scholarships Via AH&LEF’s Core Scholarship Programs / October 2009|
|American Hotel & Lodging Association Fall Conference Offers Educational Programming, Networking Events, Specialized Committee Meetings / August 2009|
|American Hotel & Lodging Association Releases New Card Check Educational Video for Industry Employees / July 2009|
|Jon Simons Appointed to American Hotel & Lodging Association's Manager of Government Affairs / July 2009|
|10 Partner Lodging Associations Honored by American Hotel & Lodging Association at 2009 Summer Summit for Outstanding Leadership and Growth / July 2009|
|AH&LA Sets Agenda for Summer Summit June 23 - 24, 2009 in Chicago; Hospitality Leaders to Develop Economic Recovery Strategies, Future AH&LA Initiatives, and Recognize Outstanding Hotel Properties and Employees / May 2009|
|American Hotel & Lodging Association Sends Letter to President Obama Opposing Government Business Travel Cutbacks, Reductions Hurt Administration’s Goals of Saving Jobs and Revitalizing the Nation’s Economy / April 2009|
|American Hotel & Lodging Association Responds to Northern Trust Accusations by Members of Congress Jobs Are Not a Luxury / February 2009|
|Guidlines for Meetings and Events Held by Companies that have Received Emergency Government Lending Issued by U.S. Travel Association, AH&LA and Others; Policies Support Prudent Use of Taxpayer Dollars while Supporting Meetings and Events Industry / February 2009|