News for the Hospitality Executive
McLEAN, Va. (May 23, 2011) –Embassy Suites Hotels has announced the winners of its 2010 Brand Performance Awards, which were presented to select properties and their leaders during the brand’s annual conference in New Orleans last week. The conference theme, “Going Up,” was designed to encourage brand leaders to challenge themselves and their teams to rise to new heights, while embodying the brand culture and values of Embassy Suites Hotels.
“The pride of Embassy Suites is its gracious, engaging and caring team members. It was an honor and pleasure to recognize the top hotels and leaders of our brand,” said Jim Holthouser, global head of Embassy Suites Hotels and full service brands, Hilton Worldwide. “These teams work hard every day to bring our ‘Make a Difference’ service culture to life.”
The Hervey Feldman Award, named in honor of an Embassy Suites pioneer and the brand’s first president, recognizes a hotel general manager who demonstrates outstanding leadership and superb management. This year’s General Manager of the Year honor went to Russell Tanakaya of the Embassy Suites Brea - North Orange County.
“Leading by example is important to us here at Embassy Suites and we’re committed to rewarding our top performers by investing in their professional growth and development,” said Charles Gremillion, director of brand culture and internal communications. “It not only helps us develop strong leaders, but supports our ‘Make a Difference’ brand culture.”
Other winners selected from the brand’s 210 properties include:
New this year was the I Can Make a Difference Award. This award was created to allow hotels to showcase their philanthropic involvement and win $5,000 to further their work in their communities. The inaugural recipient was the Embassy Suites Charleston, West Va., for its “Operation Sweet Dreams,” a program that provides deploying parents the opportunity to record a personalized message packaged in a cuddly Teddy Bear.
The brand also inducted six general managers into the 2011-2012 Circle of Leadership class. The elite, year-long training program, which began in 2008, is designed to provide individualized coaching and leadership development that directly supports the Embassy Suites Hotels service statement --“Gracious, engaging and caring. Making a difference in the lives of others, in ways both big and small.” The program acknowledges leaders who demonstrate great potential within the brand and provides them with additional resources to enhance the performance of their hotels.
Newly-inducted Circle of Leadership members are:
“Much of the success of our brand depends on the hard work and genuine nature of each and every one of our team members,” Holthouser continued. “Through initiatives like our Brand Performance Awards and Circle of Leadership training program, we are constantly looking for opportunities to recognize our top team members and provide the tools and motivation they need to achieve maximum success at their hotels and in their communities.”
Other awards were issued in the areas of revenue management, customer relationship management, and satisfaction and loyalty.
For a full listing of all Brand Performance Award winners, please contact Maggie Giddens at [email protected]. Pictures from the awards ceremony also available upon request.
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