May 2011 - Jeff Kmiec, president of The Greenbrier, today announced the promotions of Todd Gillespie to vice president of sales and Robert Mickey to senior resort manager. Gillespie, formerly director of sales, led the resort’s group sales efforts to record levels for occupancy and revenue. His new role expands his sales leadership to include driving total resort sales and implementing enhanced customer service programs in all resort areas including resort activities such as golf and spa, as well as retail sales. Mickey’s responsibilities now include guest satisfaction and recognition as well. Continuing and improving on The Greenbrier’s legendary hospitality will be a key component of Mickey’s new role, particularly with the upcoming debut of the resort’s Windsor Club.
“Todd and Robert are two of The Greenbrier’s greatest
assets. Their leadership and expertise have been integral to our recent
successes and will be invaluable as we move forward,” said Kmiec.
gentlemen are deeply committed to this resort, their
team members, the community and state
and we are fortunate to have them
as part of our team.”
Gillespie returned to The Greenbrier in 2009 as the leader
of the group sales effort, after holding the same position at the Ocean
Club in Key Largo, Florida. From 2001 through 2008, Gillespie served as
director of sales and marketing for three Benchmark Hospitality
properties: Bedford Springs Resort, Stonewall Resort and Glade Springs
Before he joined Benchmark, he was a national sales manager for The
Gillespie’s extensive experience in hospitality group sales also
Gap Lodge and Golf Resort, Nemacolin Woodlands Resort and Spa and
Resort and Conference Center. He is a member of Meeting Professionals
International, Hospitality Sales and Marketing Association
International and is
a member of the board of directors for the Southeast Tourism Society.
Mickey first joined The Greenbrier team in 1998 as assistant
golf club restaurant manager and was later promoted to co-manager in
1999. In 2001, he was named assistant manager for the resort. The
following year he was named manager of transportation and motor
services and in
2003 became manager of guest services. He left The Greenbrier in 2004
the position of transportation/fleet operations manager for the Sea
Company and front of house manager for The Lodge. The following year he
promoted to front of house manager for The Cloister, then manager of
services for The Lodge, assistant director of housekeeping and in 2008,
director of room operations. He returned to The Greenbrier in 2010 as
of housekeeping and transportation.