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iBAHN Launches New “Follow the Sun” Operations Organisation to
Support its Global Hospitality Customers


Headed by Neil Williams, New Operations Organisation Takes Global Responsibility
for Customer Support, Network Monitoring, and Network Best Practices



June 21, 2011 (Reading, England and Austin, Texas) – iBAHN, the global leader in IP television and Wi-Fi solutions for the hospitality, convention and meeting industries, announced today a new global operations organisation within the company. The company is focused on supporting its many hospitality clients that now require technology support on a 24/7 “follow the sun” basis.  Accordingly, the company has shifted its organisation to reflect its ability to provide consistent, reliable global service to its hotel partners who are intent on providing an excellent and reliable technology experience to their world-traveling guests.

“We continue to see increasing demand from our larger customers to provide consistent global service,” notes David W. Garrison, iBAHN’s chief executive officer.  “With clients in 43 countries, it is imperative to have a global operations organisation that will fully support and supplement the existing regional operations teams that are critical to the success of our customers.”

The global operations organisation will be based in iBAHN’s Reading, England location, with regional teams in the United States, Australia and China.  Heading the new global operations team is Neil Williams, who now serves as director, global operations, and has been a key member of iBAHN’s operational team for nearly seven years.

“I’m very excited about this shift in direction,” said Williams.  “We believe that our customers deserve our very best efforts and service, and that means functioning globally to provide the highest level of service.”  
 
About iBAHN
iBAHN is the only global provider of IP-based and Wi-Fi solutions for the hospitality and meeting industries, currently serving the industry in 40+ countries on six continents. The company’s IPTV platform, ETVi, is installed in more than 20 countries, and continues its dramatic growth. Monthly, nearly two million travelers and meeting attendees rely on iBAHN’s secure Internet access options in nearly 3,000 hotels, conference centers and meeting spaces around the world. Operating one of the largest MPLS networks in the industry, the company provides technology solutions to more than 30,000 events annually, ranging from small group meetings to major industry conferences, while serving more than 40 percent of Fortune 100 corporations. For more information, please visit www.ibahn.com.
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Media Contact

Shannon R. Michael
smichael@ibahn.com
+ 1 801 952 2019 – office
+ 1 801 205 6710 – mobile
(N.b. GMT minus 7 hours)

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Also See: Cynthia Carpenter joins iBAHN as Vice President Marketing, Americas; Proven executive to support Americas growth strategy / April 2011

Hotel Napoléon Paris deploys iBAHN to deliver Broadband Services and Digital Entertainment / March 2011

Leading Industry Executive Roger Crellin Joins iBAHN as President, Americas; Brings Global Hospitality Industry Experience and Success to a Key iBAHN Region / January 2011

iBAHN Secures a $20 Million Credit Facility to Support Global Distribution of its IPTV Platform to Leading Hotels; iBAHN’s Integrated IPTV Platform Enables Hotel Owners to Drive Revenue, Property Differentiation and Guest Satisfaction / November 2010

iBAHN’s Internet-on-TV Offering Helps Hotels to Capitalize on Growing Guest Content Expectations; iBAHN Officially Launches its iMEDIA Solution / August 2010

ETVi, iBAHN’s Integrated IPTV Platform for Hospitality, Shows Global Growth of 71%; iBAHN’s ETVi Drives Technology Innovation While Creating Delighted Guests / August 2010

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