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Trust International and TrustYou Introduce New "Review Collector"
to Gather and Analyse Online Hotel Reviews


Frankfurt - June 15, 2011 – Trust International (Trust) and TrustYou are launching “Review Collector,” the hotel industry’s first online guest satisfaction survey solution that offers a complete 360 degree view on hotels’ guest reviews, combining post-stay reviews and social media analysis in a single tool.

Using “Review Collector,” hotels will be able to get reviews directly from their guests.  “Review Collector” will send a post-stay email to guests who will then be able to write a review on a webpage in the hotels’ “look & feel” hosted by TrustYou. Using TrustYou Analytics, the leading online reputation management solution, hoteliers will receive a full and detailed analysis of all existing reviews and social media comments about their hotel.  Ideally, hotels will be able to use information from these reviews in widgets embedded in their websites to increase their bookings.  The new service is available without charge to hoteliers who choose the Trust IBE Trust|Booker and TrustYou Analytics solution.

Mr. Richard Wiegmann, Managing Director, Trust International, said, “We’re excited to be the first to bring Review Collector to hoteliers and maintain our position in the forefront when it comes to using the latest technology.  Review Collector is an important tool to provide hoteliers with feedback on guest stays, giving them the advantage they need to stay ahead of the competition.” 

“TrustYou and Trust International understand how important it is for hoteliers to reach their customers in a number of online formats in addition to their own website,” said Benjamin Jost, Co-Founder & Managing Director, TrustYou. “Reviews and social media play an important role in a guest’s decision to book, and the Review Collector makes it simple for the hotelier to reap benefits and get more bookings through direct post-stay interaction with their own guests.”

TrustYou and Trust have worked together since 2008 providing surveys on guest reviews directly and online to hoteliers via the Trust IBE Trust|Booker and yourVoyager CRS.

About TrustYou
TrustYou gathers and semantically structures opinions found online in reviews, posts, and comments, and makes them accessible through a range of applications and APIs. TrustYou Analytics, the leading social media management tool worldwide, allows hoteliers, destinations, and travel companies to analyze and react to the quality and reputation of their hotels according to the data collected from reviews posted online. Current customers include hundreds of hotels and travel giants such as InterContinental Hotels, Best Western Hotels, Maritim Hotels, Worldhotels, Trust International, Micros-Fidelio, HolidayCheck and many more. TrustYou was founded in 2008 by Jakob Riegger and Benjamin Jost. In November 2010, PhoCusWright honoured and recognized TrustYou as one of the leading innovators in travel.
www.trustyou.com
 
About Trust International Hotel Reservation Services GmbH
Trust InternationalTrust International is one of the world’s leading CRS providers and international hospitality partners. Trust’s services and supporting technologies help hotel chains and hospitality groups support their sales and marketing activities with the latest distribution solutions. The range of services includes CRS solutions and software, connectivity to all GDS and IDS channels, an Internet booking engine and third party integration to PMS, RMS and CMS systems. Trust International offers the full range of CRS-related products such as content management, business intelligence and commission payment services.
 
Via Trust’s own communication centers located in North America, Europe and The Far East customers in 47 countries are served with private label telephone reservation, concierge and telemarketing services.
 
Established in 1989 Trust International is renowned for its highly reliable reservation platform, continuous investment in system software and hardware and delivery of superior customer value.


 For further information about Trust International please contact: 

Trust International Hotel Reservation Services
Marketing Department
Tel: +49(0)69 664 089 1502
info@trustinternational.com
 
Media Contacts:
Julie Shepherd, Accentuate PR for Trust International in North America
Tel. +1 815 479 1833 – Julie@accentuatePR.com
 
Christiane Seelgen, Trust International
Tel.+49 (0)69 66 40 89 15 03 - info@trustinternational.com

For additional press information, interview requests and images about TrustYou please contact:

press@trustyou.com or
Julia Pawelczyk
Wilde & Partner Public Relations
Senior PR-Consultant
Tel. +49 (0)89 - 17 91 90 - 21
juila.pawelczyk@wilde.de
www.wilde.de

 

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