News for the Hospitality Executive
Arcadia, California — June 16, 2011 — FCS Computer Systems (FCS), a leading comprehensive hospitality solutions provider, announced today that its WinExpress Version 2 integrated call billing and voicemail system is compliant with key IP telephony solutions from Avaya Inc., a global provider of business collaboration systems, software and services.
WinExpress Version 2 helps chain hotels and boutique hotels provide guest voicemail services, automatic billing, and room status or mini-bar updates, using a single server interfacing with the hotel’s property management system. The application has now been compliance-tested by Avaya for compatibility with Avaya IP Office Release 6.1, via Avaya’s DevConnect program, and FCS was included in the Release 6.1 launch as a select partner supporting the hospitality vertical.
“The compatibility between WinExpress Version 2 and Avaya IP Office ultimately benefits our business customers with expanded options and enhanced performance,” says Akina Ho, Vice President of FCS. “Being able to incorporate new technologies easily and cost effectively lets our customers make the best use of their communications infrastructures.”
FCS is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Platinum member of the program, FCS is eligible to submit products for compatibility testing at the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their networks without having to replace their existing infrastructure — speeding deployment of new applications and reducing both network complexity and implementation costs.
“Development partners like FCS are helping Avaya reach new markets,” said Eric Rossman, vice president, developer relations, Avaya. “Working with FCS gives us a window into additional technology development, and opens new doors of opportunity for us to explore.”
For more information, please visit FCS at HITEC Booth # 839, contact Bill Oliver at +1 404 307 5646, email email@example.com or visit www.fcscs.com. You may also visit Avaya at HITEC Booth # 937 or visit www.avaya.com.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
About FCS Computer Systems
FCS Computer Systems (FCS), founded in 1982, is a comprehensive hospitality solutions provider with presence in over 20 countries worldwide. With nearly three decades of experience, FCS has provided extensive solutions to more than 4,000 hotels with over 6,000 installations in 32 countries. FCS leads the way in hospitality expertise with a complete suite of innovative solutions and services. These hospitality solutions include: universal billing systems for multi-services and multi-property management; universal interfaces to industry leading PMS and PABX systems for guest information; enhanced voice mail system for guests and staff; sophisticated call center management solutions for guest service request and inter-department work order management, enhanced preventive maintenance and ad-hoc engineering systems, guest self-service portals via smart phone devices (such as iPhone, iPad, Android and Blackberry), and IP phone displayapplications, among others. FCS solutions also support over 30 mobility interfaces for distributing information through a wide variety of handheld devices and printers. For more information, please visit our website at www.fcscs.com.
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