News for the Hospitality Executive |
"National Mom and Pop Business Owners Day"
by Dr.
John
Hogan, CHE CHA CMHS
March 29, 2011 When : Always
March 29th The hospitality
business has always been an industry that
has embraced and cultivated family business values and
structures. There
are many success stories in hotels, restaurants, spas, pubs and other
related
businesses that are now in the 2nd, 3rd and sometimes 4th generations. National Mom
and Pop Business Owners Day celebrates small business
owners. These
individuals spend countless hours nurturing and growing their young
enterprises. The workload demands (and the occasional lack of a hired
staff)
often translates into long and late hours, and many missed family and
personal
events. But, all in all, they love what they do and they have the
appreciation
of "their own boss." Family
businesses have always been a vital, yet not fully
appreciated, part of every economy in the world. On they retail
side,
they bring different and unique products to the marketplace and provide
personal service support. In hospitality, it is often the owner who is
the
chef, maitre'd or host in a family owned and operated restaurant.
In
hotels, there may be many family members in a wide range of assignments
all
working to meet their personal and family goals. When you call a
family business, you are more likely to
get a real, live person who is happy to talk to you. They tend to
know
their products better than some branded properties, because they were
involved
in the design selection and talk with their customers and guests
regularly.
Many family owned and operated hospitality businesses are outstanding
performers in niche markets and have evolved their offerings with
personalized concepts and ideas that please their guests. Celebrate
National Mom and Pop Business Owners Day by showing your
support....shop their restaurant, hotels, clubs, spas and stores today,
and
everyday. In Hospitality,
remember the value of family businesses. Origin
of "National Mom and Pop Business Owners Day": According to the son of the "mom
and pop,"
this day was created for: Feel free to share an idea for a column at
[email protected]
anytime
or contact me regarding consulting, customized workshops, speaking
engagements
… And remember – we all need a regular dose of common sense. Don't forget the special values being
offered to industry professionals available on annual membership at www.HospitalityEducators.com. John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them [email protected]. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES. |
Contact: Dr. John Hogan, CHA MHS CHE |