News for the Hospitality Executive
| McLEAN, Va. –
(March 9, 2011) – Embassy Suites Hotels today announced its top
performing hotels of 2010. Every year the full service, all-suites
hotel brand measures performance at all of its 209 properties. The
“best of the best” properties score highest in three specific areas:
quality assurance audits that measure cleanliness, condition and brand
standards, scores from guests rating staff service and the quality of
the hotel’s physical accommodations.
This prestigious recognition is given to the 20 (full listing below) top scoring Embassy Suites hotels from the brand’s portfolio throughout the United States, Canada, Latin America and the Caribbean. Each honored hotel will receive a trophy, monetary prize and recognition during an upcoming on-property ceremony.
“At Embassy Suites, we’re extremely proud that each of our 25,000+ team members at our 209 hotels work hard every day to deliver the ultimate experience to every guest and to support the high standard of guest satisfaction for which the brand is known,” said Jim Holthouser, global head of Embassy Suites Hotels and full service brands, Hilton Worldwide. “Everything they do – from providing a hot, cooked-to-order breakfast each morning to a comfortable bed for travelers every night and highly valued services in between that enable guests to be more productive – helps ensure guest loyalty. We are pleased to honor the Embassy Suites hotels that epitomize what our brand is all about – guest satisfaction and a high level of customer service.”
The top three performing hotels received special recognition with a “Connie” Award, named after Hilton Worldwide’s founder, Conrad Hilton.
Founded in 1984, Embassy Suites Hotels defines the upscale, all-suites segment and today has 209 hotels, with an additional 33 in the pipeline. With spacious two-room suites, engaging team members and an inviting atrium environment, guests are welcome to put their feet up and feel right at home. Embassy Suites’ complimentary, cooked-to-order breakfast helps guests gear up for their day, while the nightly Manager’s Reception with free appetizers and beverages offers guests a great way to wind down. To learn more, visit www.embassysuites.com
About Hilton Worldwide
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For 92 years, Hilton Worldwide has been offering business and leisure travelers the finest in accommodations, service, amenities and value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Its brands are comprised of more than 3,600 hotels and 600,000 rooms in 82 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, Doubletree, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®. For more information about the company, visit www.hiltonworldwide.com.
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