News for the Hospitality Executive
January 5, 2011-- The online hotel reservation service hotel.info conducted a survey amongst
its German and
European partner hotels which showed that hoteliers place great value
on the honesty of their guests.
appreciate guests who pay their bill and who do not remove items from
the hotel. Almost 100% of those taking part in the survey marked this
as "very important" or "important".
Scoring more than
95% the quality of reliability came second, e.g. no last minute
cancellations and the observance of the times for check-in and
check-out. The third most important quality was held to be the
friendliness of guests to the hotel staff. More than 8 out of 10 hotel
managers are of this opinion.
generosity on the part of the guest are not held to be as important as
was generally thought. Whilst approximately 80% of hoteliers considered
cleanliness to be either "very important" and "important" clearly
hoping that rooms will be left clean and tidy the importance of guest
generosity was considered far less significant and not really expected.
Tips are only considered important by every fifth hotelier.
hotel.info conducted this survey amongst its German and European hoteliers through the hotel newsletter. The hoteliers evaluated guest behaviour on the above points with "very important", "important", "neutral", "less important" and "unimportant". More than 700 hoteliers took part in the survey.
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Telephone: +49-(0)911-59832-0, Fax: +49-(0)911-59832-11