| Phoenix, AZ — February 28, 2011 — Multi-Systems,
Inc. (MSI), fully-integrated hotel technology solutions provider,
celebrates 20 years transforming technology for the hospitality
industry. Founded in 1991 with a mission to develop and integrate
central-reservation and property-management systems, MSI‟s growth has
soared today to 210 exemplary employees and an installed customer base
of 5,800 properties throughout North America. Following its 2010
acquisition of REMco in Dickinson, North Dakota, MSI now offers fully
integrated solutions meeting the business needs of economy to
full-service resort properties. Committed to maintaining high standards of products and services, MSI‟s Property Management, Sales & Catering, Point-of-Sale, Self Check-in/out, and Corporate Services™ have propelled MSI to the forefront of emerging technology. Boosting agility for both limited and full-service properties, including Americas Best Value Inn, Best Western, Extended Stay Hotels, Hawthorn, Hyatt, InTown Suites, La Quinta, Value Place, other hotel chains and independent hotels, MSI‟s integrated systems assist with increasing occupancy and ADR, while providing a higher level of guest service . “From the beginning, we operated as a „people‟ company and that has greatly led to our success,” says Rick Munson, MSI‟s President and CEO. “We‟ve built our foundation on solid principles of good customer service, excellent products, and positive attitudes. These philosophies have transported us to new innovative heights and kept us at cruising altitude.” Munson says that MSI‟s number one guiding principle states that “we are unified in our purpose to be of service to our associates and customers as we strive to exceed expectations. At MSI, we believe the ascension to success begins with our associates. We boast a staff consisting of hotel and technology professionals that add the right spark of ingenuity and care. We are loyal to our associates and they are loyal to our customers. This management style, combined with staying attuned to our customers needs, is what sets us apart from our competitors. We strive to exceed expectations in this essential area.” Anniversary Wishes Alongside our loyalty within MSI, our customers and industry associates are equally at the crux of our success. Their loyalty rings clear: “Many
congratulations on your 20th Anniversary! Your success as a company,
quiet, steady growth and willingness to explore new technology are all
highly admirable and deserving of continued success. I look forward to
celebrating your 30th.”
— Jon Inge, Jon Inge and Associates “Congratulations
and Happy Birthday to MSI. I have known MSI—Rick, Maureen, and
Joel—almost since the inception. It’s always refreshing to see the good
guys do well! Here’s to another equally successful 20!” — Mike Kistner,
Pegasus Solutions
“MSI’s
endurance and growth over 20 years emphasizes their superior customer
service, always choosing the customer over cost avoidance. MSI is a
model for all companies in this industry, one in which both the
customer and the company win in relentless pursuit of service and
quality. Happy Birthday, MSI.” — Dave Berkus, Hospitality Automation
Consultants Ltd.
“I
have known Rick and some members of the MSI team prior to 1991 and the
birth of MSI. Therefore, I feel qualified to state the following: In
this industry, I can count on my hands the names of companies that no
longer exist. In MSI’s case, you have more than just survived; you have
thrived and grown to be a well-recognized leader in your industry. For
that, I take my hat off to all of you. I am not a bit surprised because
you’ve always shown customer orientation, desire to have a
state-of-the-art system, and have recruited people that are competent
and caring. May I send you a similar congratulatory message in 2031.”
— Eric Pfeffer, The Pfeffer Group Historical Highlights Poised for continued advancement, MSI reflects on its last 20 years of service, unveiling some impressive accomplishments: 2011
2010
2009
2008
2007
2006
2005
2004
2003
2000
1999
1998
1997
1996
1994
1993
1992
1991
Technologies Necessitate Change
and Growth
In keeping with MSI‟s mission of empowering the lodging industry, the 2010 acquisition of REMco Software (headquartered in Dickinson, North Dakota), increases the quality of products and services available in both companies. Munson comments, “The two-way integration of MSI and REMco builds assets and broadens the range of innovation and services offered to our leading brands, management companies, and independent properties. Everyone wins.” REMco‟s client base, company culture, and steadfast leadership synchronize well with that of MSI‟s customer and corporate philosophy. “We were excited to join forces with MSI,” shared Mark Loyd, former President of REMco. “Throughout the acquisition, MSI‟s team took great care to ensure that REMco‟s employees and clients would benefit from the combined energy of both companies.” Abounding in Gratitude “I would like to thank our industry friends and associates for making the last 20 years so special,” says Munson. “I would especially like to thank the following executive officers for their dedication and support: Robert Bansfield, Senior Executive Officer; Maureen Kieffer, Chief Operating Officer; Mark Loyd, Senior VP, Strategic Product Development; and Ted Warring, Chief Scientist.” “As the industry continues to take off in new and opportunistic directions,” Munson continues, “MSI is on board and at the ready to navigate into the future of hotel automation and adapt to those changes that inevitably come with it. We are very grateful for the well wishes we have received from our friends in the hospitality industry and are excited about our journey. Regarding Multi-Systems, Inc. (MSI)  Serving the hospitality industry since
1990, MSI
(Multi-Systems, Inc.) is a leading supplier of hotel technology and
property management software solutions. With an installed customer base
of over 2,800 hotels and resorts throughout North America, MSI is one
of the largest privately-held providers of fully-integrated property
management, sales, marketing and catering, point of sale, web booking,
and centralized corporate services. MSI specializes in “total system
solutions” for management companies and hotel chains by providing
central reservation and property system integration. For more
information on MSI, visit www.msisolutions.com.Regarding REMco Software Based in Dickinson, North Dakota, REMco® Software Incorporated designs, distributes and supports property management software for the hospitality industry. REMco‟s premier product, NiteVision, is currently installed in over 3,000 properties worldwide. REMco is committed to their customers by offering affordable solutions that bring peace of mind to hotel management. |