News for the Hospitality Executive |
Think Breaking Up Is Hard To Do? Guests Don’t!
By Amanda Dennis February 24, 2011 After resisting for months, you finally
gave in to the
pressure and set up a Facebook page for your hotel. Threw up a few
photos,
listed all of your promotions and, oh yeah, updated the status when you
had a
spare moment. You get a few “likes” right away and then they begin to
multiply.
Your status shows more “likes” every day. This wasn’t so tough after
all. Suddenly, it comes out of nowhere. You’re
blindsided! OMG,
your customers are breaking up with you! Some aggressively…they’re
literally
going to your site and unliking you. Some passively…they’re hiding your
news
feeds so they don’t have to face you. And the rest….they’re just not
into you enough
to bother one way or the other. MarketingProf.com quotes a recent
survey by ExactTarget and CoTweet[1]
where 55% of Facebook users say
they have
“liked” a brand on Facebook and later “unliked” the brand. Why? Content
frequency and quality are the top reasons. 63% say it’s because of
excessive
postings; 38% say it’s because the content became boring or repetitive.
Let’s
put that in dating terms: you’re suffocating, clingy, uninteresting and
the
thrill is gone. 1. Create
a custom welcome page. Let people know what they can expect by
clicking on the “like” button.
Making a
good first impression is crucial to starting a new relationship or
taking a
relationship to the next level. It’s no different here. A welcome page
defines
you.
3. Offer one-of-a-kind promotions. One reason followers keep business posts in their news feeds is because they’re afraid they will miss something if they hide them. Posting your latest packages (especially if the packages are predictable and boring), offering a measly percentage off…they can get that anywhere. Be daring and take some cues from the retail sector. Right now, McDonald’s is offering a free small coffee. What can you offer that is creative, interesting, desirable and maybe a little edgy? 4. Post regularly, but not too often. We want to cultivate and grow our customer relationships, not drive them away from us. They like us but they may not love with us…yet. Facebook provides a channel to interact with customers in a less formal way, giving us a chance to build stronger brand loyalty. It is important to show personality while maintaining a certain level of professionalism. Respect your customers and don’t get spam happy. 6. Discover your influencers and reward them. It’s not the quantity of your followers; it’s the quality. Stop thinking about it as the Amazing Race toward some arbitrary number. What is your goal in creating this community? Bottom line, we want ambassadors who like our product so much that they tell others, thereby creating demand. If you don’t have influencers, create some using polls, contests, videos, and photographs. 8. Group business. If the highest conversions come from third-party referrals, then group business is perfect for a Facebook business page. Better yet, what about a separate Facebook business page focused exclusively on groups and linked to your website? There is no better advertising than meeting planners and attendees raving about how much they liked meeting at your hotel. 1.http://www.marketingprofs.com/charts/2011/4425/social-breakups-why-friends-followers-leave-brands A hospitality specialist for over 30 years, Amanda Dennis helps under-performing hotels achieve impressive gains and average hotels soar to extraordinary levels. How does she do it? By working in tandem with your team, incorporating novel positioning, leveraging traditional and modern channels for marketing and adopting inventive pricing strategies. Whether your need is basic or complex, short-term or long-term, Amanda J. Dennis & Associates will design a solution based on your needs, your goals, your market and your location. Think you can’t afford a consultant? Think again. Your potential investment return is as limitless as your curiosity. Find out more by calling (720) 379-3058 or e-mail Amanda directly. Facebook fans click “like” for daily tips, tricks and take-aways. |
Contact: Amanda Dennis [email protected] www.ajdassoc.com 720-379-3058 |
To Learn More About Your
News Being Published on Hotel-Online Inquire Here
“Price
Is What You Pay; Value Is What You Get...” / Amanda Dennis /
January 2011 |
Nobody
“Likes” Me. Your Facebook Account May Not Be Working Because……. /
Amanda Dennis / October 2010 |