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TTI Technologies Designs and Installs Business Center
at Renaissance New York Hotel 57


TTI Technologies Streamlines Customer Service for Hotel Guests



New York—October 12, 2010—TTI Technologies, the hospitality industry’s leading provider of Driver’s License/Passport Scanners, Business Centers, Concierge Services and other hotel solutions was selected by Renaissance New York Hotel 57 to design and install their new business center.
 
Previously, the Renaissance New York Hotel 57 outsourced their business center, where guests paid a nominal fee for usage. Earlier this year, management decided to switch the business center to a mostly-free environment, providing an additional amenity for guests. 
"When evaluating value-added services and amenities for guests, we did not realize the degree to which people would access and utilize a free business center,” said Steve Batta, General Manager of Renaissance New York Hotel 57.  “The costs and challenges in operating our own business center were apparent.”  Batta went on to share, “We completely underestimated the cost of guest service and the expense of running a business center.  TTI was able to create and implement a solution that pleased our guests and did not raise cost in the hotel.”

“It’s our experience that properties want to offer exceptional service, and we know they need to try various options to validate theories,” stated Steve Blidner, President TTI Technologies.  “Therefore, we created a hybrid solution for Hotel 57 where guests receive certain services for free, yet pay for extensive usage.   Now, each guest receives 15 minutes of free internet access within a 24-hour time period and printing is charged from page one.  With this new solution, Renaissance New York Hotel 57 not only eliminated the expense of maintaining the business center equipment and paying for toner and paper; they also now receive revenue for paid usage and have a courtesy phone for 24/7 support.   In addition, hotel guests now have access to popular features, including Skype phones, webcams, fax/copy/scan services, and remote printing from PDAs and laptops.”

About Renaissance New York Hotel 57
Renaissance New York Hotel 57: Where modern couture meets classic elegance. At the center of one of New York's most sophisticated neighborhoods, our boutique hotel on Manhattan’s East Side was designed by designer/artist Jordan Mozer.  It’s the perfect complement to East 57th Street and Lexington Avenue’s prestigious galleries and fashionable shops. The hotel’s 200 guest rooms rival the finest boutique hotels in Manhattan; featuring a contemporary European design with warm birch wood paneling, flat-panel televisions, and spacious marble bathrooms. The hotel’s Opia Restaurant & Lounge serves casual French cuisine. The hotel is conveniently located near Bloomingdales, Central Park, Carnegie Hall, and some of New York's finest dining and museums.
 
About TTI Technologies International
TTI has been delivering innovative solutions since 1991 serving hotels, resorts, hostels, airports and retailers. TTI’s technology includes ID Scanners, Self-Service Business Centers and Concierge Kiosks, Luggage Storage Solutions, ATMs, and more. With an international headquarters in New York City and satellite offices in Phoenix, San Francisco, Seattle, Boston, Ft. Lauderdale, and Mumbai, TTI is well equipped to anticipate and deliver exceptional service. For more information, visit www.ttitel.com.


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Contact:

Bridget Werba
VP Business Development & Marketing
TTI Technologies International
Tel: 480-515-5777
bridget@ttitel.com

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Also See: TTI Technologies Expands Scan2PMS to include Traveler’s Visa, Business Cards and OFAC Compliance Capabilities / June 2010

TTI Business Center is Booming at Crowne Plaza Chicago O'Hare; As part of the property's multi-million dollar renovation, operators of the Chicago landmark hotel migrated to TTI s Business Center solution and now usage rates are up 50 to 100 percent, with guest satisfaction at an all time high; Visit TTI in Booth 559 at HITEC / June 2010

Multi-Property, Multi-Brand Hotel Owner Using TTI's Scan2PMS to Protect Assets; Local law enforcement commends hotels for digitally copying guest IDs / May 2010

TTI Adds to National Sales Team as Demand Rises for Business Solutions, ID Scanners; With hotels nationwide vying to add Flexible Business Centers, ID/Passport Scanners, Concierge Services and more, TTI secures PJ Calihan for VP National Sales / April 2010

TTI’s New FLEXIBLE Business Center Options Helps Hoteliers Balance Guest Service and Operations; Provider of self-service business solutions is redefining the guest experience by offering flexible packages to fit every hotel's unique setting / January 2010

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TTI’s Scan2PMS / roomMaster 2000 Interface is Receiving Rave Reviews Coast to Coast / November 2009

TTI Announces Name Our Desktop Contest During IH/M&R Show; The industry's newest and most advanced solution for Business Centers today needs a name! / November 2009

Guests, Staff at Paramount Hotel New York Enjoying 'At Home' Experience via TTI's New Business Center PCs with Virtual Home Office; Midtown hotel sees increase in Business Center use, revenues; Guests and staff raving about familiar Windows System desktop / October 2009

Hotel San Carlos Enhances Security, Guest Loyalty Program with TTI's Scan2PMS; System imports text and images from passports and driver's licenses directly to the hotel's property-management system to instantly ID guests, stop charge-back claims and capture missing data from third-party reservations / September 2009

TTI Centralizes Business Center, Concierge Services by Opening Internet Cafe; Hotels that can't afford Concierge or Business Center services can now send guests to a convenient Upper Westside/Manhattan locale; Hotels receive commissions for referrals / September 2009

TTI Offers 'At Home' Experience with Entire Windows-System on Business Center PCs; Users quickly recognize the desktop for browsing convenience; Virtual multi-lingual keyboard solves language issues; All TTI customers to be upgraded to new desktop within six months at NO CHARGE; Mac applications soon to follow / August 2009

TTI Technologies Int'l is Looking Good! New Web site is icing on top of the guest-services company's rebranding; Corporate growth, new marketing directive has industry clicking to learn more / May 2009

TTI Expands Global Reach by Partnering with CMS to Resell Scanners in India / April 2009

TTI Technologies Promotes Neil Blidner to Vice President of Operations; Aggressive customer service and streamlined efficiency is planned as New York-based guest-services technology firm continues to grow / March 2009

New York's Beekman Tower Hotel Abuzz with New Business Center from TTI Technologies; Manhattan landmark hotel adds multiple self-service computer workstations plus Fax/Copier/Scanner/Printer and Boarding Pass Printing Service for guests / February 2009

roomMaster 2000 PMS from InnQuest Now Interfaces to TTI's Scan2PMS System; Partnership can potentially provide 4,000 properties with better guest identification at check-in / February 2009

Millennium Knickerbocker Enters New Year with New Business Center, Services from TTI Technologies International; Chicago landmark hotel adds self-service computer workstations/kiosks, Fax/Copier/Scanner/Printer and Boarding Pass Printing Service for guests / January 2009

TTI Targets Top Talent During Tough Times; Bridget Oliva-Werba joins growing business as VP Sales and Marketing / January 2009

Affinia Manhattan Boosts Guest Satisfaction, Revenues with Fax/Copier/Scanner from TTI ; Provider of self-service business center technologies to showcase its solutions at IH/M&R Show Nov. 8-11 in New York, Booths 3053 / November 2008

TTI WebScan System Interfaces to MyHMS PMS from InnPoints Worldwide; TTI Technologies International imports text and images from passports and driver's licenses directly to the MyHMS property-management system from InnPoints / October 2008

Juliet Hodge Joins TTI to Streamline Customer Relations, Quality Control; As Hotel Relations Manager, Hodge to serve as liaison between TTI and hotels to streamline communications and assess need for new guest-service technologies / August 2008

TTI Technologies' Luggage Tag/Phone Card Kiosks Helping Jazz Hostels in New York; TTI Technologies International develops proprietary solution for six properties to better serve international travelers/guests at check out and increase revenues / June 2008

ID/Passport Scanners from TTI Tackles Charge-back, Identity Fraud Issues and More; TTI Technologies International offers the only system that imports text and images from passports and driver's licenses directly to a hotel's Windows-based property-management system in less than 10 seconds / May 2008

TTI's 'ConciergeOnDemand™' Services Now Showing at 100th Hotel; New self-service entertainment ticketing system to be showcased in Booth #244 at the 2008 Asian American Hotel Owners Assn. Annual Convention March 26-29, 2008 / February 2008

Telecharge.com to Provide Ticketing for TTI's 'ConciergeonDemand' Lobby Kiosk; New guest service and revenue tool to be showcased at the IH/M&R Show in New York, November 11-13 at the Jacob K. Javits Convention Center in Booth No. 3053 / November 2007

TTI Brings 'Concierge on Demand' Services to Hotels as Guest-Service, Revenue Tool; Portland Square Hotel in NYC is first to use the self-service entertainment ticketing system; Ideal for independent hotels with fewer than 200 guestrooms/ September 2007

TTI Taps Talents of Oumou Bah to Drive Customer Relations, Quality Control; As Hotel Relations Manager, Bah to serve as liaison between TTI and hotels to streamline communications and assess need for new guest-service technologies / August 2007

TTI Teams with Sorbis to Provide One-Stop-Shop for Wireless Networking and Business Center Services / February 2007
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