News for the Hospitality Executive
The Bed Bugs Aren’t Biting Meetings Planners
Knowland Survey Finds Planners most
McLean, VA, 10/14/10 – The Knowland Group, the world’s largest data firm in the global meetings and conventions industry, today released a survey on meeting planners’ reactions to the recent outbreak of bed bugs across America. Meeting planners routinely schedule events at hotels, which include the use of meeting space and multiple hotel rooms. The survey found that a minority of planners are concerned about bed bugs, instead focused on cost and location of an event in this tough economy.
Specifically, Knowland surveyed meeting planners across the country and found that 82 percent never inquire about bed bug outbreaks at a hotel when booking an event. In fact, only 10 percent sometimes ask about bed bugs, and only 8 percent will always ask. Furthermore, when following up on a booked event, 82 percent of survey respondents never ask about bed bugs. Less, 6 percent always ask about the prevalence of bed bugs after booking an event.
In fact, the lack of concern extends beyond meeting planners. “None of the members of my association have expressed any concern about attending an event because of the possibility of bed bugs,” said one meeting planner for a national business association based in Maryland.
Surprisingly, an even larger number of meeting attendees have not expressed any concern over bed bugs. Only 4 percent of those surveyed stated that more than half or all of their group members have expressed concern about attending an event based on concern of a bed bug outbreak, while 88 percent said none of their attendees had expressed concerns.
Knowland’s survey found that bed bugs ranked last on a list of concerns when meeting planners are scheduling an event. Instead, meeting planners’ top concerns were location at 33 percent, cost at 25 percent, and the meeting space itself at 20 percent. Further outranking bed bugs were the hotel’s amenities as well as other concerns including customer service and additional expenses in the location surrounding the meeting space.
This Knowland survey was conducted over a two day period from October 11-12, 2010. The full survey results can be found below.
1. When researching meeting spaces for your event, do you inquire about bed bug outbreaks on the property?
Tom Crosson, Communications Manager
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