News for the Hospitality Executive
Le Centre Sheraton Montreal Hotel Improves Guest Experience and
Satisfaction with KABA’s RFID Next-Generation Lock System
KABA’s ILCO RFID System Gets Guests into Their Rooms Every Time
October 26, 2010 – For travelers, the most important part of a hotel is the guestroom. At a high-volume group convention property, a key element of guest service is ensuring that guests are able to get into their rooms quickly and easily. Technology is making this easier with the implementation of RFID, or radio frequency identification, locking systems that set new standards for reliability
Le Centre Sheraton Montreal Hotel in Quebec, Canada takes a Twenty-First Century technology approach to ensure its guests have the most advanced, reliable and secure guestroom door locking systems. When the property recently completely renovated all 825 of its guestrooms, it implemented KABA’s ILCO 790 RFID contactless hotel locks on every hotel room door.
KABA’s ILCO RFID locks increase guest satisfaction
“Since we implemented KABA’s ILCO RFID locks in March we have had no keycard issues because RFID locks always work and cannot be demagnetized; this is a big accomplishment for a 825-room hotel,” said Daniel Verner, financial controller for Le Centre Sheraton Montreal Hotel. “We found RFID locks are superior to the older units we replaced. Our new ILCO hotel door lock technology works every time and it eliminates the need for guests to make the journey back to the front desk for a new key.”
RFID keys unlock doors without using magnetic codes
Prior to implementing KABA’s RFID door locking system, Le Centre Sheraton Montreal used mag-stripe keycards, as do most hotels. Although mag-stripe cards are the most widely used form of keycard today, they are not perfect. If the coded surface of a mag-stripe keycard is scratched, or if the key comes in contact with some types of handheld devices, they may be unable to unlock a guest’s door. RFID keys, wristbands, and fobs communicate with door locks and other code readers by radio signals that are not influenced by magnets.
Guest friendly and environmentally friendly
RFID keycards are more than guest friendly; they are also environmentally friendly. This was an important factor in the Centre Sheraton’s decision to upgrade its lock system. RFID cards are more durable and can be reused many times rather than be discarded. Additionally, RFID locks are convenient because guests only have to flash their key in front of the RFID door reader or unlock their guestroom. The key does not need to be inserted.
Fewer keys are purchased thanks to recycling strategy
“We wanted to promote recycling and reuse of as many keycards as possible,” said Verner. “To accomplish this Le Centre Sheraton Montreal developed prominent signage requesting guests leave their keys in their rooms at check out. We have a similar message on the RFID keys themselves and have to purchase far fewer keys now.” If guests should forget or miss the message to leave the key in their rooms, the property also has well-marked keycard recycle drop boxes near the hotel’s front doors.
“We want to provide our guests with the most stress-free and enjoyable stay possible. KABA’s innovative ILCO RFID technology allows us to do that,” said Verner. “Providing self check-in kiosks also lets guests bypass long lines and gets them into their rooms quickly the first time around.”
About KABA, Saflok, ILCO
KABA is a globally active, publicly traded security corporation. With its “Total Access” strategy, the KABA Group specializes in integrated solutions for security, organization, and convenience at building and information access points. KABA is also the world market’s number-one provider of key blanks, key cutting and coding machines, transponder keys, and high-security locks. It is a leading provider of electronic access systems, locks, master key systems, hotel locking systems, security doors, and automatic doors. www.kaba.com
ILCO is a division of KABA. The ILCO brand is known worldwide for its electronic locks that offer exceptional quality and technology innovation at competitive prices. ILCO is also a leader in key blanks, automotive transponder technology, key cutting/duplication machines and brass replacement cylinders. www.ilcolodging.com.
About Le Centre Sheraton Montreal Hotel
A warm welcome awaits you at the newly renovated Le Centre Sheraton Montreal Hotel. Our 825 newly revitalized and spacious guest rooms are designed with your well-being in mind. They include oversized work desks, comfortable, modern seating, and LCD flat panel televisions, while our redesigned bathrooms feature a fresh new look. Sink into the new signature Sheraton Sweet Sleeper™ Bed, with its custom-designed plush top mattress, plump duvet, and cushy pillows. Our newly renovated Sheraton Club Rooms offer even more comfort, with an array of extras such as breakfast and access to the 37th floor Club Lounge, where you’ll find spectacular city views.
KABA, Saflok, ILCO
Marketing Communications Manager
7101 Presidents Drive, Suite 250
Orlando, FL, USA 32809
Phone: +1 (407) 438-7949
Le Centre Sheraton Montreal Hotel
1201 Boulevard Rene-Levesque West
Montreal, Quebec H3B 2L7, Canada
Phone: (514) 878-2000
Julie Keyser-Squires, APR
180 River Springs Drive NW
Atlanta, GA 30328
Phone: (404) 256-5512
and OpenWays Partner to Implement World’s First MobileKey Guest Access
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Technology / October 2010
RFID Lock System Implemented in 5,900 Rooms at CityCenter in Las Vegas;
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for Luxury Resort / August 2010
Integrates with Control4®; Electronic Lock Leader Completes
Agreement to Enable Smart Room Interoperability With Control4 /
Unveils Integration with OpenWays; SAFLOK™ Introduces New Remote Access
Technology at IH/M&RS 2009 / November 2009