Hangzhou at West
Lake, China � October 14, 2010 - Four Seasons Hotel Hangzhou at West Lake
is the newest property in the company�s expanding Chinese portfolio, joining
sister hotels in Shanghai, Hong Kong and Macau, with ten others currently
in development, including Four Seasons Hotel Guangzhou, set to open in
2011.
In a city described by Marco Polo as �the finest and most splendid in
the world,� there is a lake of clear blue waters embraced by lotuses, osmanthus
trees and plum blossoms. Set beneath a backdrop of majestic mountains,
it�s the sort of place royalty have come to play, and artists have come
to be inspired. Tucked into a private glade on the shores of this magical
lake is an intimate village of pavilions and water gardens: Four Seasons
Hotel Hangzhou at West Lake.
�In the spirit of China�s legendary hospitality toward travellers, Four
Seasons will offer an experience that is warm and welcoming, with personalised,
sophisticated service for our guests from the city and around the world,�
says Rudolf van Dijk, General Manager. �West Lake is the perfect location
because while being in Hangzhou makes it convenient and accessible, it�s
also an intimate setting that showcases the beauty and tradition of the
region.�
Rudolf van Dijk, General Manager
"I enjoy focusing on quality throughout the Hotel. There are so many
aspects to be addressed and so many ways to put my personal stamp on the
guest experience."
-
Four Seasons Tenure: Since 1998
-
First Four Seasons Assignment: Director of Food and Beverage, Four Seasons
Hotel New York
-
Employment History: Four Seasons Hotel Singapore; Four SeasonsHotel Tokyo
at Marunouchi; Four SeasonsHotel Bangkok; Four Seasons Hotel Shanghai;
Four Seasons Hotel New York; Sandy Lane, Barbados
-
Birthplace: Delft, The Netherlands
-
Education: Graduate, Hotelschool The Hague; Certificate in Oenology, Dutch
Wine Academy; Executive Management Program, Cornell University
-
Languages Spoken: Dutch, English, German, French
Flowers
are nice, but running hotels is nicer. �My parents still question why I
got involved in hospitality,� says Rudolf van Dijk, opening general manager
of Four Seasons Hotel Hangzhou at West Lake, with a satisfied laugh. �My
father hoped I�d join his flower business, but I just couldn�t see getting
up every day to harvest blossoms for auction.�
What appealed instead was toiling late into the night in restaurants.
Though his earliest aspiration was to be a chef, it took van Dijk only
a few months in the kitchen to realize that he was better suited for the
front of the house. Following hotel school, he managed four restaurants
in The Netherlands, and each was awarded a Michelin star on his watch.
In addition to the realisation that achieving two stars would have been
�a daunting task,� the job taught him the lasting values of frugality,
persistence and communicating confidently with guests and staff. �I learned
early on that you can�t manage from behind your desk.�
After an initial posting in New York, van Dijk worked his way up theFour
Seasons management ladder in Asia, with stops in China, Thailand, Japan
and Singapore. In his new position, he has the pleasure of getting a singular
address off the ground. The two-storey, multi-building property is a standout
where high-rise hotels are the rule, he notes. �And the beauty of our lakeside
location is just amazing.�
With the Asian tradition of exemplary service already mirroring the
attentiveness and sincerity for which Four Seasons is renowned, van Dijk�s
focus has been on heightening the guest experience throughout the entire
stay, a novel approach to hospitality in China. Among many areas he has
addressed is getting the front-line staff well tutored in English. The
effort has paid off handsomely, just as it did when he was Hotel manager
of Four Seasons Hotel Shanghai and insisted on hiring three English tutors
to teach Australian, American and British dialects to the staff.
Though busy with the opening, van Dijk maintains an active lifestyle
and has a passion for endurance sports. An avid cyclist, he recently abandoned
his road bike after local thoroughfares riddled with �humps and bumps�
had him fixing flat after flat. Now, he spends hours on Sundays �getting
down and dirty,� mountain biking with a cycling buddy.
The clientele of the new Hangzhou property will doubtlessly be impressed:
�Guests like to see you sweat,� he says of the intensity he brings to the
bike trail and the Hotel floor. �When they see you�re into it, they are,
too.� http://www.fourseasons.com/ |
Jiang
Nan Style
The new Hotel at West Lake may be mistaken for a traditional Chinese
village at first glance. Series of pagoda-like buildings edge out onto
lagoons among 9 acres (3.6 hectares) of meandering walkways and lush bamboo
groves. Inside, the centuries-old Jiang Nan aesthetic inspires modern interiors
created from sleek woods, fine silks and polished stone. The Hotel will
offer 78 guest rooms, including seven suites and three residential-style
villas.
With its gardens, lakeside setting and resort-like amenities, guests
may imagine they are in a country club rather than an urban hotel just
minutes from business, shopping and cultural attractions.
New to Hangzhou�s Social Scene: Jin Sha
At the heart of the Hotel will be Jin Sha, a dining experience that
promises to keep local gourmands coming back for more, and travellers from
afar recommending it to friends. Featuring exquisite Shanghainese and Cantonese
cuisine presented by attentive Four Seasons staff, Jin Sha will be a lively
bar for pre-dinner drinks and a chic restaurant suitable for business meetings
and social occasions.Eleven private dining rooms allow guests to entertain
discreetly. Terraces afford lagoon views and willow-veiled glimpses of
West Lake, enhancing a truly memorable dining experience.
In a region famous for its teas, including the prized Longjing green
tea (also known as Dragonwell), the Lobby Lounge at Four Seasons will offer
traditional afternoon tea service. Guests can also visit WLB� short for
West Lake Bistro � for regional and international dining, and The Bar.
In addition to the private dining rooms, the Hotel will have several
high-tech meeting spaces, including a ballroom with separate entrance and
outdoor reception lawn.
Natural Therapies Meet Therapeutic Science
The Spa has nine suites, all large enough for couples treatments. Each
suite is a private world within itself, with massage tables and experience
showers for steam and aromatherapy. Cutting-edge therapies are inspired
by ancient Chinese and Asian traditions. Relax in an infinity-edge pool
that appears to float above the lagoon, and complete the physical and spiritual
journey at Four Seasons with a second swimming pool, a fully-equipped fitness
centre and private pathways for walking and jogging.
Four Seasons Hotel West Lake at Hangzhou will join three existing sister
properties in China, as well as the soon-to-be opened Four Seasons Hotel
Guangzhou, and seven additional properties in development.
�China is strategically important for Four Seasons, both as a destination
and an outbound market for our hotels and resorts around the world,� notes
Kathleen Taylor, president and COO at Four Seasons Hotels and Resorts.
�With an expanding portfolio in China, the company is set to expand its
position as the premier luxury hospitality choice for travellers to and
within the region, and favoured brand of Chinese travelling abroad.�