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January 8
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We exist to serve others so they may better serve the world.®


Join Dr. Bryan K. Williams for a Complimentary Webinar this Thursday!


December 14, 2010

It is hard to believe that we are almost at the end of the year! To help you get ready for 2011, let's review the key messages from my 2010 articles.  

This 60-minute webinar will focus on 1 key learning point and 1 key action step from each of the 2010 articles:

* Work Like You Own It
* World-Class Service 101
* Treat Them Like They Own It
* The Greatest Nurse I Ever Met
* Work Like You Own It 2.0
* Inspect What You Expect

Here is a link to review the articles prior to the webinar: http://bwenterprise.net/Blog.aspx

Of course, there will be time for questions/answers (and a few give-aways)!  

Space is limited so register today

Title:   BW Year in Review!
Date:  December 16, 2010

Two convenient times for you to choose from

9AM - 10AM (Eastern Standard Time)
Register here: https://www2.gotomeeting.com/register/379839098

2PM - 3PM    (Eastern Standard Time)
Register here: https://www2.gotomeeting.com/register/976861795 
 
After registering, you will receive a confirmation email containing information about joining the webinar.

System Requirements
PC-based attendees
Required: Windows® 7, Vista, XP or 2003 Server

Macintosh®-based attendees
Required: Mac OS® X 10.4.11 (Tiger®) or newer
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Webinar Testimonials.. 

"Thank you so much for the webinar! It was an excellent experience and I will be glad to attend these kind of events again. I also find the articles of B.Williams Enterprise useful and I hope that it will help me and my colleagues to provide our guests with an unforgettable "WOW" experience."
           --Margarita Khmelnitskaya, Grand Hotel Europe

"I wanted to take this opportunity to express my sincerest gratitude to you Bryan for all of the hospitality and kindness extended towards our employees during your webinar. Your talent and expertise helped deliver a message that inspired our entire team to be able to have the confidence to provide an exceptional service to our guests. We had an incredible training experience and we look forward to working with you again real soon!"
          --Angelica Farias, The Woodhouse Spas Corp.

"Bryan's webinar re-invigorated our team to continue work toward world-class status. This webinar gave us the tools to set measurable, achievable goals for our setting (health care). Thanks, Bryan!"
          --Lisa Leatherwood, Silver Bluff Village


B.Williams Enterprise Updates: 

Recent Testimonial
“Your presentation was absolutely the best ever!  It was the highlight of my trip to ISPA (International Spa Association 2010 Convention)!  Your series on service superstars should be a prerequisite for any job in the hospitality industry.”
            --Denise Haddaway, The Inn at Perry Cabin
 
“I was one of the attendants to the 5-star Leadership class in Milan, Italy on November 11th 2010 at the Grand Hotel et de Milan. I'd like to thank you very much for your wonderful job regarding the interesting classes you gave us. They are and will be certainly so helpful in better leading a successful team.”
            --Vera Mazzoni, Villa d’Este  
 
“It's great to see that, a few days after your training sessions for our team, people are very positive about the things they learned. In several ways, we're trying to implement your tips and tricks and looking forward to increase our service to the world class-level.”
  --Mr. Michiel Roelfsema, Hotel Okura Amsterdam


About Bryan K. Williams

Dr. Bryan K. Williams is the Chief Service Officer of B.Williams Enterprise, and the author of Engaging Service: 22 Ways to Become a Service Superstar. Bryan’s passion is world-class customer service, and has facilitated workshops and delivered keynotes all over the world for various companies.  He speaks on a variety of topics related to service excellence, employee engagement, and organizational improvement.  As a consultant, Bryan works closely with companies to design, develop, and implement sustainable service strategies. His company’s online store includes a growing collection of customer service products that are well-suited for your training library.

 



Order Bryan’s new book and other resources
 at the B.Williams Enterprise Online Store

Find more resources relating to service excellence at www.bwenterprise.net.

Also on the website, you can subscribe to the official B.Williams Enterprise emailing list.  You will receive announcements, newsletters and other excellent resources.

-We exist to serve others so they may better serve the world
®.-




Contact:

B. Williams Enterprise, LLC 
Website: www.bwenterprise.net
Email:  info@bwenterprise.net 
Phone: 240-401-6958 

EngageMe - Your #1 Source for Customer Service Products
Website: www.engagemenow.com
Email: info@engagemenow.com

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Also See: Service Excellence: Inspect What You Expect / Bryan K. Williams, D.M. / November 2010

Work Like You Own It 2.0; Energize it. Recognize it. Celebrate it. / Bryan K. Williams, D.M. / September 2010

World-Class Service 101: Know the difference between meeting and exceeding expectations / Dr. Bryan K. Williams / July 2010

Service Superstars Part 2: Treat them like they own it! / Dr. Bryan K. Williams / June 2010

Make each touchpoint memorable: Cha-Ching! / Dr. Bryan K. Williams / April 2010

Service Superstars: Work like you own it! / Bryan Williams / February 2010

Complimentary resources from Bryan K. Williams and B.Williams Enterprise! Begin 2010 with a focus on world-class service. / January 2010

Service Ambassadors: The Key to Providing World-Class Service / Bryan K. Williams / November 2009

5-Star Employees - Part 3 / Bryan K. Williams / September 2009

5-Star Employees - Part 2 / Bryan K. Williams / August 2009

5-Star Employees - Part 1/ Bryan K. Williams / July 2009

Engaging Service: 22 Ways to Become a Service Superstar / Bryan K. Williams / July 2009

Complimentary tele-seminars with Bryan K. Williams in July! / July 2009

Building a Team of Living It Employees / Bryan K. Williams / June 2009

World-Class Service: What if every employee served like a concierge? / Byran K Williams / March 2009

5 Star Leadership: What Does It Take to Be a 5-star Leader? / Byran Williams / February 2009

5 Stars vs. 4 Stars: What’s the Difference? / Byran Williams / January 2009

Complimentary training with Bryan Williams / January 2009

The 7 Principles of EngageMeTM is now available! / Bryan K. Williams / November 2008

Hiring and Engaging a World-Class Team / Bryan K. Williams / October 2008

Great Ideas for National Customer Service Week 2008 / Bryan K. Williams / September 2008

Delivering World-Class Service Part 3: Company Service Standards / Bryan K. Williams / September 2008

Delivering World-Class Service Pt. 2: Personal Service Standards / Bryan K. Williams / September 2008

Delivering World-Class Service: Function vs. Purpose / Bryan K. Williams / August 2008

Guest Problem Resolution 101: Power of the Follow-Up / Bryan K. Williams / June 2008

7 Principles to Fully Engage Your Customers – Part 2 / Bryan K. Williams / May 2008

7 Principles to Fully Engage Your Customers / Bryan K. Williams / April 2008

I Am a Service Professional™ / Bryan K. Williams / March 2008

Engage Every Customer…One Touchpoint at a Time / Bryan K. Williams / January 2008

Engaging Service Part 2: It’s All About the Culture / Bryan K. Williams / December 2007

Engaging Service Part 1: Not Just for the Chic / Bryan K. Williams / November 2007

Service Excellence: A Destination or a Journey? / Bryan K. Williams / October 2007

National Customer Service Week is Coming Soon - October 1-5, 2007 / September 2007

National Customer Service Week is Coming Soon - October 1-5, 2007 / September 2007

Engage Me…the Voice of Your Customer www.engagemenow.com / September 2007

Customer Engagement: Where do we begin? / Byran K Williams / August 2007

Engage Me…the Voice of Your Customer / www.engagemenow.com / August 2007

B. Williams Enterprise, LLC Launches Engage Me…  the Voice of Your Customer / August 2007

To Engage…Listen to the Voice of Your Customer / Byran K Williams / August 2007

To Engage the Guest, You Must Engage Those Who Directly Serve the Guest / Byran K Williams / July 2007

Three Service Rules: The Golden Rule, Platinum Rule, and Double Platinum Rule/ Byran K Williams / June 2007

The Greatest Bellman I Ever Met… / Bryan K. Williams / April 2006

Sorry to Say…But Some People Should Not be Serving Other Human Beings / Bryan K Williams / October 2006
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