December 14, 2010

It is hard to believe that we are almost at the end of the year! To help you get ready for 2011, let's review the key messages from my 2010 articles.  

This 60-minute webinar will focus on 1 key learning point and 1 key action step from each of the 2010 articles:

* Work Like You Own It
* World-Class Service 101
* Treat Them Like They Own It
* The Greatest Nurse I Ever Met
* Work Like You Own It 2.0
* Inspect What You Expect

Here is a link to review the articles prior to the webinar: http://bwenterprise.net/Blog.aspx

Of course, there will be time for questions/answers (and a few give-aways)!  

Space is limited so register today

Title:   BW Year in Review!
Date:  December 16, 2010

Two convenient times for you to choose from

9AM - 10AM (Eastern Standard Time)
Register here: https://www2.gotomeeting.com/register/379839098

2PM - 3PM    (Eastern Standard Time)
Register here: https://www2.gotomeeting.com/register/976861795 
 
After registering, you will receive a confirmation email containing information about joining the webinar.

System Requirements
PC-based attendees
Required: Windows® 7, Vista, XP or 2003 Server

Macintosh®-based attendees
Required: Mac OS® X 10.4.11 (Tiger®) or newer
____________________________________________________________________________
                            
Webinar Testimonials.. 

"Thank you so much for the webinar! It was an excellent experience and I will be glad to attend these kind of events again. I also find the articles of B.Williams Enterprise useful and I hope that it will help me and my colleagues to provide our guests with an unforgettable "WOW" experience."
           --Margarita Khmelnitskaya, Grand Hotel Europe

"I wanted to take this opportunity to express my sincerest gratitude to you Bryan for all of the hospitality and kindness extended towards our employees during your webinar. Your talent and expertise helped deliver a message that inspired our entire team to be able to have the confidence to provide an exceptional service to our guests. We had an incredible training experience and we look forward to working with you again real soon!"
          --Angelica Farias, The Woodhouse Spas Corp.

"Bryan's webinar re-invigorated our team to continue work toward world-class status. This webinar gave us the tools to set measurable, achievable goals for our setting (health care). Thanks, Bryan!"
          --Lisa Leatherwood, Silver Bluff Village

---

B.Williams Enterprise Updates: 

• Learn about how to Work Like You Own It!
• Shop for your official “Work Like You Own It!” merchandise.
• Share your service wow stories at www.worklikeyouownit.com

Recent Testimonial
“Your presentation was absolutely the best ever!  It was the highlight of my trip to ISPA (International Spa Association 2010 Convention)!  Your series on service superstars should be a prerequisite for any job in the hospitality industry.”
            --Denise Haddaway, The Inn at Perry Cabin
 
“I was one of the attendants to the 5-star Leadership class in Milan, Italy on November 11th 2010 at the Grand Hotel et de Milan. I'd like to thank you very much for your wonderful job regarding the interesting classes you gave us. They are and will be certainly so helpful in better leading a successful team.”
            --Vera Mazzoni, Villa d’Este  
 
“It's great to see that, a few days after your training sessions for our team, people are very positive about the things they learned. In several ways, we're trying to implement your tips and tricks and looking forward to increase our service to the world class-level.”

About Bryan K. Williams
Dr. Bryan K. Williams is the Chief Service Officer of B.Williams Enterprise, and the author of Engaging Service: 22 Ways to Become a Service Superstar. Bryan’s passion is world-class customer service, and has facilitated workshops and delivered keynotes all over the world for various companies.  He speaks on a variety of topics related to service excellence, employee engagement, and organizational improvement.  As a consultant, Bryan works closely with companies to design, develop, and implement sustainable service strategies. His company’s online store includes a growing collection of customer service products that are well-suited for your training library.