News for the Hospitality Executive
Keys to Success
A Different Look at MBWA - Does There Need
to be a Manager's Time Out
by Dr. John Hogan CHE CHA MHS, September 23, 2010
“Management by Walking (or Wandering) Around” has been the focus of my last two messages and at the end of each I issued a challenge… to every manager who is responsible for 5 or more people: measure your in and out of the office time and at the end of the week, see how much time you spent ACTIVELY INTERACTING with your team.
I suggested the goal should be 70% of the time out of the office and asked managers to privately evaluate how they did and what they would do the following week. Reader feedback strongly endorsed the 7 practical steps on improving their staff interaction listed in the last article, yet I had an internal pesky feeling I had missed one observation. This morning, I realized what it was relating to MBWA and everything that managers do – it was the need for “time out.”
Each one of us probably remembers on our own or possibly with our children times when we or others become over-stimulated and edgy. The potential to say inappropriate things or to over-extend becomes very real. I recall working for a major international company and was at the grocery with my bride shopping on a Sunday. She realized she had gone a row ahead of me and turned around to see me doing what many of us have fallen prey to becoming: CRACKBERRIES. Despite my working 10+ hours daily, on this my day off, I found myself feeling “obligated” to answer emails and “keep in touch.”
I believe the goal of 70% out of the office is a valid one with considerable merit and value for all parties. In order to MBWA, the manager must delegate some tasks and responsibilities to others.
In addition to giving others a chance to grow, this delegation also gives the manager a “time-out” to develop other thought patterns and options.
Here are some ways a manager might utilize their TIME OUT to develop those other thought patterns, while maintaining the commitment to MBWA.
KEYS TO SUCCESS is the umbrella title for my 2010 programs, hospitality services and columns. This year’s writings will focus on a wide variety of topics for hotel owners, managers and professionals including both my "HOW TO" articles and HOSPITALITY CONVERSATIONS. My segments Lessons from the Field, Hotel Common Sense and Principles for Success will be featured at appropriate times in the year as well.
Feel free to share an idea for a column at firstname.lastname@example.org anytime or contact me regarding consulting, customized workshops, speaking engagements ………….
And remember – we all need a regular dose of common sense.
Hogan is a successful hospitality executive, educator, author and consultant
and is a frequent keynote speaker and seminar leader at many hospitality
industry events. He is Co-Founder of a consortium (www.HospitalityEducators.com)
of successful corporate and academic mentors delivering focused and affordable
counsel in solving specific challenges facing the hospitality industry.
www.HospitalityEducators.com is a membership site offering a wide range
of information, forms, best practices and ideas that are designed to help
individual hoteliers and hospitality businesses improve their market penetration,
deliver service excellence and increase their profitability.
Special introductory pricing is in effect for a limited time that also
includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE
APPROACH TO EFFECTIVE HOTEL SALES. If readers would like to contribute
to the site, please submit your material for consideration to Kathleen@hospitalityeducators.com.
We are interested in expanding our global networks and resources as we
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Contact: Julie Dunn
|Also See:||Hotel Common Sense: 7 Practical Steps on MBWA / Dr John Hogan / September 2010|