News for the Hospitality Executive |
Carol Verret Consulting and Training Consulting Training Seminars |
|
. . The Hotel General Manager � The Complexity of Leadership in a 2.0 World . |
August 17, 2010 - GMs have always had to be exceptional multi taskers � managing managers in multiple disciplines. The widening scope of the GM�s job has never been more apparent than in this marketing plan and budget season as both now need to accommodate new strategies. It has never been more complex than it is now and the new disciplines that a GM has to manage are additions to, not substitutes for, the traditional ones. While the GM�s job is to manage the managers , there are more of them to manage in different disciplines requiring the GM to have a basic knowledge of what it is they do all day! In addition, the scope of many positions has changed. The discipline of revenue management has dramatically morphed and continues to do so with new developments and responsibilities that also include aspects of revenue generation. There are now the mobile marketing apps and strategy with its opportunities to bond with guests and upsell and cross sell additional profit centers while the guest is on property. F&B marketing has radically changed with social media, especially Twitter. The sales department uses online tools and platforms to discover and qualify new prospects and can we discuss the social media strategy and/or the social media manager? While the GM doesn�t need to know all of the intricacies of these changes, she/he has to have a basic knowledge of each to understand how they impact the top and bottom lines and so he/she can �manage� those managers! The independent and smaller properties demand a greater depth of knowledge on the part of the GM as many have little to no franchise support in these areas. Revenue Management: With PKF predicting NOI will drop 5.3% in 2010 (PKF, 4/21/10) and rates not rising in tandem with demand as in past recoveries, the GM needs to be asking a lot of questions. The RM needs leadership in this area as it will take strong leadership to have the courage not to follow the �race to the bottom� of rates in the local market. The cost of reservations from each channel is also an area the GM needs to look at and when the RM is closing inventory on channels that drive a low rate with a high cost of reservation.There are many new competencies that the GM has to understand in order to manage. General Managers that can master the basics of these and guide the team in their implementation and execution will lead their hotels into success in 2011! Contact us for GM and sales seminars that provide value to annual meetings with guaranteed takeaways participants can use when they return to their offices. Email [email protected]!
To find out more about the company click on www.carolverret.net. To contact Carol send her an email at [email protected] or she can be reached by cell phone (303) 618-4065. Visit www.hotelsalesblog.com. |
Contact:
Carol Verret, Consulting and Training
|
Also See: | Market Analysis and Sales Office Audit - Look Beyond the Obvious in Turnaround Situations / Carol Verret / June 2010 |
Dynamic versus Static Hotel Reviews: The Immediacy of Social Network Reviews / Carol Verret / May 2010 | |
Marketing to Changes in Consumer Behavior - It's No Longer 'One Size Fits All' / Carol Verret / March 2010 |