August 2, 2010 - Defero3 has signed an agreement with IHG to be an approved communications supplier of Hosted Voice Solutions.   The agreement will offer preferred pricing and services for telecommunication standards and requirements for today’s hospitality marketplace to the owners of IHG franchised properties in the U.S. and Canada.  The service can be easily installed, centrally managed by the hosting center and can reduce visits by technicians. 

Over the past decade, PBX revenues have evaporated across the hotel industry and hotel owners have requested a telecommunication solution to reduce the high costs associated with Telephony services. 

Tom Guziak, CEO of Defero3 stated, “Our hosted voice solutions with its leading edge technology will enable IHG properties to reduce expenses which were associated with the legacy technology of the past.  With the replacement of premise based PBX equipment, energy related costs are reduced with far less equipment at the hotel.  In addition, monthly operating costs are reduced as properties can take advantage of VoIP long distance calling with the Defero3 unlimited North American dialing plan. The Defero3 program features a 5 year warranty on equipment along with ‘free’ automatic software upgrades so that the upfront investment is protected over the lifecycle of the system.”  

The Defero3 solution includes IP phones for staff with direct dial-in calling features as well as, call accounting, maintenance and training.  With the Defero3 solution, hotels will maintain the same enhanced services for guests including access to hotel services, voice mail, “do not disturb" and "wake up" notifications. Guziak stated that “Defero3’s solution will work with IP phones or existing analog phones in the guestroom and still utilize the advantages of VoIP.”

In a time where hoteliers are searching for ways to decrease capital investment and operating costs, the Defero3 voice solution delivers the desired favorable financial outcomes of saving which hoteliers seek. Scott Lockwood, Purchasing/Communications Manager of Kinseth Hospitality Company, an IHG franchisee, states, “Defero3 has given our properties all the features and functionality of a premise based PBX with savings we had not realized before. Hosted Voice is a new concept in hospitality, after looking at several options we decided to go with Defero3 and now after two years we are very satisfied with their services and support, not to mention the savings we have realized by decreasing capital expenses, as well as monthly operating costs.”

Gustaaf Schrils, IHG’s Vice-President of Global Technology, Americas stated, “IHG is always looking for leading edge solutions to enhance the guest experience and reduce operating costs.  As more and more technology is offered on a hosted platform basis, hotels can realize important advantages such as energy savings, reduced maintenance for premise based equipment and lower operating costs. Defero3 offers all the features and functionality of a traditional PBX with the advantages of “Cloud Computing”.  This agreement will provide our hotels with a truly value added technology solution with a better long term investment rationale.”