News for the Hospitality Executive
New York—May 4, 2010—Although there are no laws in the United States (as in other parts of the world) requiring hotel owners to copy guests' personal identification at check in, it hasn't kept Ritesh Shah, owner of the Days Inn Morrow, Country Inn and Suites Fairburn, and Holiday Inn Express and Suites, Lavonia in Georgia from doing just that. In April, the multi-property, multi-brand hotel owner partnered with TTI Technologies to purchase and integrate the company's Scan2PMS solution into his operations. Since then, Shah says he has eliminated photocopying headaches, reduced paper waste, increased staff productivity, improved the speed and efficiency of check in for guests, and helped the environment.
New York-based TTI (www.ttitel.com) provides self-service solutions to hotels, resorts, and hostels that are easy to operate, require minimal staff interaction, and include design, installation and on-going 24/7/365 management and support. Scan2PMS is a customized application that allows data to be captured from the ID using optical-character recognition (OCR) technology. It can easily be integrated with third-party applications using XML protocol, and already is interfaced with numerous property-management systems.
"Hotel owners like myself desperately need this technology," Shah said. "I had been looking for a solution like Scan2PMS for more than three years, but nothing was on the market. I often asked the PMS vendors why they didn't offer such a solution, and they said because 'it isn't required.' Today, thankfully, things are changing. One of my PMS vendors, MICROS, said they recently completed an interface from their OPERA PMS to the TTI Scan2PMS system, and thought it would be the ideal solution for my hotels, saying it was simple to adapt and easy to afford. They were right!"
Shah said the benefits of using an ID Scanner are many, but asset protection is No. 1.
"The days of preferring that customers pay in cash are gone," Shah said. "Guests who pay cash usually do so because they don't want their identity known.
"Thankfully we haven't experienced any criminal activity at our hotels, but other owners haven't been as fortunate," he said. "I've heard that the first thing the police ask for is a photo ID of the guest under investigation. Not having one could be a real problem. That's why we've always enforced a policy to manually photocopy guest IDs or passports -- especially for cash customers. But this procedure was hard on staff and on guests -- it took time to make the copies, caused delays and lines at check in, and in the case of cash-paying guests you never really knew if the information you were entering manually was accurate. Also, it required us to purchase and stock paper supplies that were costly and not environmentally friendly.
"That's no longer an issue however, thanks to TTI and Scan2PMS," he added.
Versatile Solution, Various Benefits
Scan2PMS comes with a number of hardware options including: driver’s license, two-sided driver’s license with barcode reading, large document, and combination driver’s license/passport scanners. The scanners are compact, portable, and easily incorporated into any front desk setting.
“Within seconds, Scan2PMS captures legitimate guest information at check-in and immediately downloads it into the hotel’s PMS," said Bridget Werba, TTI VP of Business Development and Marketing. "This enables the hotel to instantly capture the guest’s photo, name, address, date of birth and nationality, while providing proof that the guest actually stayed at the hotel. And, it removes the risk of human error in the data entry process for future marketing How often have typos cost a hotel the inability to market to customers for future stays or, more importantly, given a guest a good excuse to file a charge-back claim with their credit-card company in order to avoid charges. The automatic data capture provides an unprecedented level of protection for owners and operators.”
Captain Olson, a Patrol Division Commander at the Morrow Police Dept., said he commends Shah for being so proactive in his security efforts.
"Any hotel that takes the initiative to equip itself with a digital scanning device to accurately and instantly capture patron identification is a true asset to the community," he said. "It shows travelers and local law enforcement that the hotel's owner is running a safe and reputable business. We thank Mr. Shah for his commitment."
For details on TTI's Scan2PMS system, call (888) 692-4262 x201 or e-mail email@example.com.
About TTI Technologies International
TTI has been delivering innovative solutions since 1991 serving hotels, resorts, hostels, airports and retailers. TTI’s technology includes ID Scanners, Self-Service Business Centers and Concierge Kiosks, Luggage Storage Solutions, ATMs, Signature Capture Devices, and more. With an international headquarters in New York City and satellite offices in Phoenix, San Francisco, Boston, Ft. Lauderdale, and Mumbai, TTI is well equipped to anticipate and deliver exceptional service. For more information, visit www.ttitel.com.
Adds to National Sales Team as Demand Rises for Business Solutions, ID
Scanners; With hotels nationwide vying to add Flexible Business
Centers, ID/Passport Scanners, Concierge Services and more, TTI secures
PJ Calihan for VP National Sales / April 2010
New FLEXIBLE Business Center Options Helps Hoteliers Balance Guest
Service and Operations; Provider of self-service business solutions is
redefining the guest experience by offering flexible packages to fit
every hotel's unique setting / January 2010
|Interface Between TTI Scan2PMS and Amadeus Delivering Enhanced Guest Service; Hotels using the Amadeus PMS can now easily interface to Scan2PMS from TTI Technologies; Solution imports information from passports and driver s licenses directly to the Amadeus PMS / January 2010|
|TTI’s Scan2PMS / roomMaster 2000 Interface is Receiving Rave Reviews Coast to Coast / November 2009|
Announces Name Our Desktop Contest During IH/M&R Show; The
industry's newest and most advanced solution for Business Centers today
needs a name! / November 2009
|Guests, Staff at Paramount Hotel New York Enjoying 'At Home' Experience via TTI's New Business Center PCs with Virtual Home Office; Midtown hotel sees increase in Business Center use, revenues; Guests and staff raving about familiar Windows System desktop / October 2009|
|Hotel San Carlos Enhances Security, Guest Loyalty Program with TTI's Scan2PMS; System imports text and images from passports and driver's licenses directly to the hotel's property-management system to instantly ID guests, stop charge-back claims and capture missing data from third-party reservations / September 2009|
|TTI Centralizes Business Center, Concierge Services by Opening Internet Cafe; Hotels that can't afford Concierge or Business Center services can now send guests to a convenient Upper Westside/Manhattan locale; Hotels receive commissions for referrals / September 2009|
|TTI Offers 'At Home' Experience with Entire Windows-System on Business Center PCs; Users quickly recognize the desktop for browsing convenience; Virtual multi-lingual keyboard solves language issues; All TTI customers to be upgraded to new desktop within six months at NO CHARGE; Mac applications soon to follow / August 2009|
|TTI Technologies Int'l is Looking Good! New Web site is icing on top of the guest-services company's rebranding; Corporate growth, new marketing directive has industry clicking to learn more / May 2009|
|TTI Expands Global Reach by Partnering with CMS to Resell Scanners in India / April 2009|
|TTI Technologies Promotes Neil Blidner to Vice President of Operations; Aggressive customer service and streamlined efficiency is planned as New York-based guest-services technology firm continues to grow / March 2009|
|New York's Beekman Tower Hotel Abuzz with New Business Center from TTI Technologies; Manhattan landmark hotel adds multiple self-service computer workstations plus Fax/Copier/Scanner/Printer and Boarding Pass Printing Service for guests / February 2009|
|roomMaster 2000 PMS from InnQuest Now Interfaces to TTI's Scan2PMS System; Partnership can potentially provide 4,000 properties with better guest identification at check-in / February 2009|
|Millennium Knickerbocker Enters New Year with New Business Center, Services from TTI Technologies International; Chicago landmark hotel adds self-service computer workstations/kiosks, Fax/Copier/Scanner/Printer and Boarding Pass Printing Service for guests / January 2009|
|TTI Targets Top Talent During Tough Times; Bridget Oliva-Werba joins growing business as VP Sales and Marketing / January 2009|
|Affinia Manhattan Boosts Guest Satisfaction, Revenues with Fax/Copier/Scanner from TTI ; Provider of self-service business center technologies to showcase its solutions at IH/M&R Show Nov. 8-11 in New York, Booths 3053 / November 2008|
|TTI WebScan System Interfaces to MyHMS PMS from InnPoints Worldwide; TTI Technologies International imports text and images from passports and driver's licenses directly to the MyHMS property-management system from InnPoints / October 2008|
|Juliet Hodge Joins TTI to Streamline Customer Relations, Quality Control; As Hotel Relations Manager, Hodge to serve as liaison between TTI and hotels to streamline communications and assess need for new guest-service technologies / August 2008|
|TTI Technologies' Luggage Tag/Phone Card Kiosks Helping Jazz Hostels in New York; TTI Technologies International develops proprietary solution for six properties to better serve international travelers/guests at check out and increase revenues / June 2008|
|ID/Passport Scanners from TTI Tackles Charge-back, Identity Fraud Issues and More; TTI Technologies International offers the only system that imports text and images from passports and driver's licenses directly to a hotel's Windows-based property-management system in less than 10 seconds / May 2008|
|TTI's 'ConciergeOnDemand™' Services Now Showing at 100th Hotel; New self-service entertainment ticketing system to be showcased in Booth #244 at the 2008 Asian American Hotel Owners Assn. Annual Convention March 26-29, 2008 / February 2008|
|Telecharge.com to Provide Ticketing for TTI's 'ConciergeonDemand' Lobby Kiosk; New guest service and revenue tool to be showcased at the IH/M&R Show in New York, November 11-13 at the Jacob K. Javits Convention Center in Booth No. 3053 / November 2007|
|TTI Brings 'Concierge on Demand' Services to Hotels as Guest-Service, Revenue Tool; Portland Square Hotel in NYC is first to use the self-service entertainment ticketing system; Ideal for independent hotels with fewer than 200 guestrooms/ September 2007|
|TTI Taps Talents of Oumou Bah to Drive Customer Relations, Quality Control; As Hotel Relations Manager, Bah to serve as liaison between TTI and hotels to streamline communications and assess need for new guest-service technologies / August 2007|
|TTI Teams with Sorbis to Provide One-Stop-Shop for Wireless Networking and Business Center Services / February 2007|
Home | Welcome|
News | Classifieds|
Viewpoint Forum | Ideas&Trends
Please contact Hotel.Onlinewith your comments and suggestions.