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Educational Institute Develops Online Training for Wyndham General Managers


Educational InstituteOrlando, Florida, May 2010—The American Hotel & Lodging Educational Institute (EI) has developed an e-learning program designed to provide new Wyndham Hotel Group general managers with a solid foundation of knowledge to get them off to a good start in their new positions.
 
As part of Wyndham’s “Introduction to Hospitality Operations” program, new and experienced general managers will complete an online, 75-question preliminary assessment of their hotel management knowledge. Those who score 80% or above will continue their Strategic Training  for Exceptional Performance (S.T.E.P.) onsite at Wyndham’s New Jersey headquarters.  Those who score less than that will participate in Introduction to Hospitality Operations, a five-module e-learning program led by “Tom” their online mentor.
 
The interactive course will provide activities, case studies, and practice sessions designed to help participants learn more about:
  • Property Operations
  • Financial Operations
  • Customer Experience
  • People Management and Leadership
  • Marketing and Sales Management
After completing the online program and the onsite S.T.E.P. training, participants will take a post-assessment to gauge their growth as general managers along with their mastery of the course materials.
 
"As Wyndham Hotel Group moves from a classroom-based to a blended learning approach, we're leveraging the AH&LA's Educational Institute resources to better understand client needs and personalize the training experience," said Wyndham Hotel Group's Executive Vice President and Chief Retention Officer Duane Elledge. "The customized online assessment tool and training program will help ensure that owners and general managers are well-prepared to positively impact each guest's experience as well as drive property performance -- a significant benefit to the property and our Hotel Group."
 
About American Hotel & Lodging Educational Institute (EI)
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to support AH&LA by becoming the preferred provider to the lodging industry, hospitality schools, and related hospitality industries both domestically and internationally by developing and providing quality resources to train, educate, and certify hospitality professionals.
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Contact:

Elizabeth Johnson 
Senior Marketing Manager 
American Hotel & Lodging Educational Institute 
2113 North High Street, Lansing MI 48906 
Phone: 517-318-2359
Fax: 517-372-5141
ejohnson@ahla.com
www.ahlei.org
Find EI on: Facebook | Twitter | YouTube


 

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Also See: New ‘First Impressions’ Video from Educational Institute Makes Lasting Impression on Front Desk Employees / April 2010

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American Hotel & Lodging Educational Institute Launches New Websites and Shopping Cart / April 2010

American Hotel & Lodging Educational Institute Expands Into Qatar; Casabella Hospitality Management, Doha has been appointed Master License of Hospitality Education Programme (HEP) / March 2010

New Online Assessment Tool Prepares Candidates for CFBE Exam / February 2010

Educational Institute's Resort Textbook Has New Name, New Content / December 2009

255 Hospitality Students Receive $382,000 in Scholarships Via AH&LEF’s Core Scholarship Programs / October 2009

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American Hotel & Lodging Association Releases New Card Check Educational Video for Industry Employees / July 2009

Jon Simons Appointed to American Hotel & Lodging Association's Manager of Government Affairs / July 2009

10 Partner Lodging Associations Honored by American Hotel & Lodging Association at 2009 Summer Summit for Outstanding Leadership and Growth / July 2009

AH&LA Sets Agenda for Summer Summit June 23 - 24, 2009 in Chicago; Hospitality Leaders to Develop Economic Recovery Strategies, Future AH&LA Initiatives, and Recognize Outstanding Hotel Properties and Employees / May 2009

American Hotel & Lodging Association Sends Letter to President Obama Opposing Government Business Travel Cutbacks, Reductions Hurt Administration’s Goals of Saving Jobs and Revitalizing the Nation’s Economy / April 2009

American Hotel & Lodging Association Responds to Northern Trust Accusations by Members of Congress Jobs Are Not a Luxury / February 2009

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